Fred Biring

acz9hb@r.postjobfree.com

SUMMARY

Freddie is a Executive Level Delivery Support Specialist in the IT industry for nearly 20 years. He maintains a high focus on the IT needs of Business Leaders and Partners to work efficiently in enabling them to focus on generating money and growth for the company. Freddie has a high track record for quick solutions and is well adverse in IT knowledge. He brings high energy of IT expertise and solutions for and with Business needs. Freddie is highly recommended individual with expertise approach to solutions. He makes IT happen!

PROFILE

Executive Senior Level Support Solution Specialist

Excellent interpersonal communication skills

Exceptional customer service and high attention to detail

15+ years’ experience in Deskside solutions, networking support, Video Conf. Solutions & Team Lead Tech

EXPERIENCE

Dec. 2013-Present

April 2012- Dec. 2013

Jan. 2006 – April 2012

Aug. 1998 – Jan. 2006

Sr. Technologist Specialist, Executive Support Specialist & Video Conference Support

Sears Holdings Corporation

IT Solutions for SHC Core Senior Executives maintaining functionality

PolyCom & Vidyo Video Conferencing for Chairman / CEO, Senior Executives & Company

Run, Control & Connect Corporate & BU Town Hall Video Conf's. Meetings successfully

Direct IT support for Office of the CEO, EVP, CFO, CIO, Chief HR, Chief Legal Counsel, all SVP, various other Senior Executives and all their Administrative Assistants

Accomplished various IT Projects & Solutions impacting Core Senior Leadership Team

Face of IT, setup and supported Share Holders Meetings for success

Device Support / IOS, Android & MS Surface

Created Solutions for Video Confs to cut cost for traveling

Senior Team Tech, "I am the go-to guy" for the Team

Lead contact with ESL IT for Eddie Lampert IT needs @ SHC

Fill-in manager when in need or absence from office & have done so for 10yrs.

Successfully participated in Hiring for Desktop Support Team

Trained new hires for Desktop Team successfully

Executive Solutions, Office of the CIO

Sears Holdings Corporation

IT Solutions for Senior Executives maintaining functionality

PolyCom & Vidyo Video Conferencing for Chairman & Senior Executives

Direct IT support for Office of the CEO, EVP, CFO, CIO, Chief HR, Chief Legal Counsel, various other Senior Executives and all their Administrative Assistances

Face of IT, setup and supported Share Holders Meetings for success

Accomplished various IT Projects & Solutions impacting Core Senior Leadership Team

Lead contact with ESL IT for Eddie needs @ SHC

Fill-in manager when in need or absence from office

Successfully participated in Hiring for Desktop Support Team

Trained new hires for Desktop Team successfully

Operation Engineer, Desktop Services

Sears Holdings Corporation

Support Senior Level Executives in IT Solutions 50+ presidents / admins

PolyCom, Vidyo, Facetime & Skype Video Conferencing

Support 7,000+ users

Backup Management when not in Office

Responsible for Deskside troubleshooting of tier 2-4 issues

Responsible for training new technicians

Managed 50+ trouble tickets per week to completion

Remote Field Support – In House Projects

Responsible for Asset Management of 5000+ machines

WinXP/Win7/VDI/Mac OS X/IPAD/IPhone/Laptops/Desktops

Multiple of various projects

Fill-in manager when in need or absence from office

Trained new hires for Desktop Team successfully

Desktop Support (Contrator for IBM Global Services)

Sears, Roebuck and Co. & IBM Global Services

Support 7,000+ users

Backup Management when not in Office

Responsible for Deskside troubleshooting of tier 2-4 issues

Responsible for training new technicians

Managed 50+ trouble tickets per week to completion

Remote Field Support – In House Projects

Responsible for Asset Management of 5000+ machines

WinXP/Win7/VDI/Mac OS X/IPAD/IPhone/Laptops/Desktops

Multiple of various projects

Oct. 1997 – Aug. 1998

Network Administrator

DuPage Library Systems

Helpdesk duties

Maintain backup devices and tapes

Unix Mainframe

EDUCATION

Computer Learning Center

Professional Courses

Bachelors: Computerized Business Systems and Network Administrator

Certified Dell Dispatch Technician

Dell Certified Desktops & Laptops repairs

College of Dupage

General and Computer Courses Completed

SKILLS

Operating Systems

Windows 95/98/NT/2000/XP/Vista/7/8, Mac OS X, IOS, Android

Software

Cisco VPN client

Remote access dialers

Microsoft Office All Versions

Exchange, Lotus Notes 5.x/6.x

Symantec Antivirus, Trend Micro Office Scan, Various Anti-maleware Apps

Active Sync, Intellisync, Mobile Mail, IPhone & IPad IOS, Android

Build and Rebuild of Various OS Windows & Mac OS X, configuration and setup

Sears Holdings Has over 1,000 applications

Expanded list of software knowledge available on request

Hardware

Projects

May 2012

May 2011-2014

Dec. 2014

Recommendations

General workstation and laptop hardware

HP/Compaq / IBM / Lenovo / Dell desktops, laptops, servers

Mac OS X

IPad, IPhone, Android OS, RIM Blackberry handhelds

Video Conferencing, PolyCom, Vidyo

Expanded list of Hardware knowledge upon request

Outlook Application / Server Migration

Successfully Migrated Senior Leadership Team & Admins

SHC Share Holders Meeting 2011, 2012, 2013 & 2014

Face of IT for Share Holders Meeting needs.

Windows 7 Migration

Successfully Upgraded Core Senior Leadership Team & Admins to Win 7 (50+)

Armando Soto, CISA

Lead IT Auditor at AGL Resources

Freddie is a very detail oriented IT professional with excellent customer relationship skills. He is very knowledgeable in his profession and is quick to respond to customer needs. His troubleshooting skills are at the top of his profession and I highly recommend Freddie as he has proven himself to be a very valuable asset to any IT organization.

Janice Steinkellner

Executive Administrative Assistant at Sears Holdings Corp

Freddie provides excellent customer service, taking time to research and consult experts to identify cause and take steps to ensure things are working correctly again. His diligence is appreciated – most of all by the ones supporting the executives. Thanks, Freddie!

Doug Hubbell

CTO at HEG Capital, LLC

I've worked with Freddie numerous times in my capacity as CTO of ESL Investments and Rand Group, supporting Eddie Lampert's connections with Sears Holdings. He has distinguished himself as a dedicated Technical Specialist and I find him to be skilled, thoughtful, and thoroughly professional.

Bill Kiss

Chief Digital Marketing Officer, Sears and Kmart at Sears Holdings Corporation

In my years at Sears Freddie has always been a very detail oriented IT professional with excellent customer relationship and problem solving skills. He handles Executives and their teams with the utmost IT knowledge of the business and needs of the company while dealing with solutions the help keep the business moving. He is confident in resolving IT needs for Executives of SHC and always maintains professionalism while creating solutions no matter how challenging. He is very knowledgeable in his profession and is quick to respond to customer needs. His troubleshooting skills are at the top of his profession and I highly recommend Freddie as he has proven himself to be a very valuable asset to any IT organization.

Michael Castleman

Senior Vice President & Head of Kenmore, Craftsman & DieHard at Sears Holdings Corporation

Freddie brings IT expertise, problem-solving, responsiveness and client focus to work every day.

Pat Thompson

Executive Administrative Assistant at Sears, Roebuck and Co.

Freddie has a very high level of expertise in his field. Very accommodating, very solution oriented. His professionalism and knowledge is outstanding. No challenge is too great for Freddie

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