Customer Service Representative

LaSaundra Young

Professional Summary

Qualified Customer Service Representative with 10+ years in fast-paced customer service and call center environments. Personable and professional under pressure.

Work History

Member Services/Claims Representative July 2015 to January 2016

Valence Health (Atterro Group)

Answering inbound calls from members regarding billing and claims

Provided benefit and policy information for members

Addressed provider relation issues

Mutuel Clerk April 2015- present

Lone Star Park At Grand Prairie- Grand Prairie, TX (Seasonal)

Cash handling

Assisting customers with placing wagers

Handling payouts and winnings

Appointment Setter July 2013 to December 2014

Centralized Showing Service – Euless, TX

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Asked open-ended questions to assess customer needs

Learned, referenced and applied product knowledge information

Retail Customer Service July 2013 to 2/2014

Macy's Northeast Mail - Hurst, TX (Seasonal)

Maintained sales floor

Inventory

Sign Team-changing signs according to advertisements

Sales Agent November 2012 to July 2013

Alliance DMS – Hurst, TX (Contract)

Called prospective customers to explain type of services offered (Medicare Supplemental Insurance, Aflac, etc

Quoted prices and tried to persuade customers to buy, using prepared sales talk

Recorded names, addresses, purchases and reactions of prospects solicited

Customer Service Representative January 2009 to October 2012

NOVO1 – Fort Worth, TX (Contract)

Providing roadside assistance for various Allstate partners (Avis/Budget, BMW, Mini, Verizon Wireless, etc

Troubleshooting common issues

Education:

High School Diploma 1993

Green B. Trimble Technical High School - Fort Worth, TX

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