Software Engineer Management

Teak Singh Chauhan

***********@*****.*** Contact: - +91-720*******

Objective

Seeking a challenging position as application support professionals within a solid team that can utilize my skills and knowledge, provides opportunities for further growth.

Profile Summary

J2SE Certified – HCL Internal Certification

ITSM Certified – ITIL V3 Certificate

SQL SERVER 2005 Certified (Microsoft) - NIIT

GNIIT in Software Engineering – NIIT

Microsoft .NET Framework – Application Development Foundation, Completed

3.9 years of IT experience; working as Level 2 Support and Level3 Support for 5 Deutsche Bank

Applications, leading a team of 5 members.

Strong people management and debugging skills gained through extensive experience. Aptitude to

learn and implement new technologies, capable of handling teams, processes in a very short span of time.

Technology Experience:

Operating System

Window XP, Windows 7,Windows 8, Windows Server 2003, 2008 Server

Productivity Tools

MS Office 2007

Programming Languages

Oracle, SQL/PLSQL, Unix, Shell Scripting

Database

Oracle 10g, SQL SERVER 2000,MS Access

Tools

Toad, Putty, WinScp, Geneos, SQL Developer, Eclipse, Weblogic, Control-M

Networking

Basic Networking Knowledge

Mail Client Tools

MS Outlook, IBM Lotus Notes

Issue Tracking Tools

Dbsymphony, Service Now, GCM

Monitoring Tools

Geneos

Achievements

Have been awarded ‘Best Performance of the Quarter 2007’ – NIIT

Qualification

Class

Board / University

Year

MCA

IGNOU, Bangalore

Pursuing

GNIIT

NIIT, South Campus, Delhi

2013

BCA

GGSIPU University, Delhi

2012

Class XII

Kendriya Vidyalaya No. 1, Mumbai

2007

Class X

Kendriya Vidyalaya No. 1, Mumbai

2005

Current Employment

Organisation

HCL Technologies Ltd.

Location

Bangalore – India

Duration

3.8 years, Since August 2013

Position

Software Engineer

Domain

BFSI

Core Duties

Monitoring a Team of 5 Members

Release and Deployment

Code Analysis and Resolution of Technical Production Issues

Expertise in handling the incident, change and problem management process

Involved in automation of manual tasks

Implemented Geneos Monitoring Tool for complete monitoring of the Applications

Trained new team members on the Applications

DR Planning and Execution.

Project Details

Finance IT is an Application production support engagement between HCL CMS and Finance Applications of Finance IT group of DB. Various technologies are used to develop these applications out of which major ones are UNIX, Oracle and Java.

Event Management Tools, Incident and Problem Management, Service Level management constitutes the scope for PMC.

PMC aligned projects are segregated into L1, L2 and L3 support providing support 24*7 to the users.

Title

Financial IT Applications

Client

Deutsche Bank

Period

August 2013 – Till date

Role

Development and support

Software/Hardware used

Java, Oracle, Unix, Toad, Putty.

Product Description

DbNexus is the central data storage and maintenance system for all Risk Controlling Reference Data, thereby ensuring that there is one common set of Reference Data which can be maintained centrally and which can be used by all Risk Controlling Systems.

DBIntegrity provides control for an organisations Balance Sheet Substantiation process. The product can support multiple regions, organisations and currencies and provides comprehensive reporting, which gives the application users the data they need to support their month end activities.

Responsibilities

To find the root cause of the issues and facilitate a solution by effective analysis

Liable for liaising with application development team for the bug fix

Involved in Incident Management, Change Management, Server & Database Capacity Management and Application Management.

To formulate and implement the Change Requests as per the client’s requirements using UNIX and Oracle

To handle engrossment in UAT release and production release activities

To manage automated scripts in Application using shell scripting

To provide resolution to the tickets so as to reduce the recurring tickets through problem management and thus leading a higher customer satisfaction

Accountable for documenting all the defined processes and the methods of resolving the ticket

To troubleshoot and resolve tickets raised by the clients and users.

Proactively identify customer needs and offers solutions.

Data extraction using queries from the database

Handling multiple applications.

Work Location

Bangalore, India

Size of team/s

Offshore – 5

Previous Employment

Organisation

Competent Software pvt.Ltd.

Location

Delhi – India

Duration

06 Months, (26-01-2013 to 13-08-2013)

Position

Data Analyst

Domain

APN

Strength

Possess Excellent Oral And Written Communication Skills And Adept At Multi-Tasking.

Strong Moral and Work Ethics with a Sense of Self-Discipline and Integrity.

Flexibility and Adaptability to Work in a Demanding Environment.

Good Team Player with a Positive Attitude.

Personal Information

Date of Birth

21 June 1989

Marital Status

Single

Linguistic Ability

English, Hindi

Nationality

Indian

Address

WZ-165A, 2nd Floor, Shankar Bhawan, Naraina, Ring Road, Naraina, New Delhi-110028

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