Project, Program, and Process Management, Improvement, and Documentati

Carolyn J. Charney, PMP

Cypress, Texas ***** 832-***-****

www.linkedin.com/in/cjcharney87/ ***********@*****.***

Project, Program, and Process Management, Improvement, and Documentation Training and Development Vendor and IT Asset Management

Executive leader with program, project and supply chain expertise offering over a decade of vendor relationship management for IT equipment in the fast paced, deadline driven healthcare space, leading to cost savings and improved efficiency. Manage portfolio of suppliers and goods to achieve quarterly organizational goals and annual objectives. Excel at effective project management as well as team collaboration and leadership to deliver results succinctly and optimize sourcing strategy. Adept at improving procurement strategies and driving organizational improvements.

End-to-End Supply Chain

Materials Management

Transportation Logistics

Purchase Ordering

Contract Management

Inventory Management

Continuous Improvement

Process Design and Improvement

Policy Development

Agile/Certified Scrum Master

Training and Development

Reporting and Presentations

Team Building and Facilitation

Documentation

Business Analyst

PROFESSIONAL EXPERIENCE

MD ANDERSON CANCER CENTER AT THE UNIVERSITY OF TEXAS, Houston, TX 11/ 2006 – 3/2017

Sr. IT Supply Relations Analyst, 2011 – 2017

Effectively manage a portfolio of IT Assets, Suppliers and Processes to deliver efficiently on budget, technology and deployment goals. Responsible for Vendor Relationship Management for end to end IT supply chain including sourcing process improvements that have led to enhanced productivity and results. Lead Quarterly Business Reviews to enhance sourcing in addition to maintenance of inventory and computer budget. Lead audits of Computer Equipment Inventories within supply chain and throughout individual departments. Provide over 80 hours of customer training on computer equipment budget and request processes annually. Developed exceptional working relationship with IT&S Technicians, Distributed Support Technicians and Department Contacts.

Streamline financial policies, processes and procedures for IT Asset Management in accordance with industry best practices and leading toward ITIL and IAITAM guidelines.

Manage all aspects of Inventory and Configuration Management at department, division and institutional levels, conducting compliance audits, assisting with inventory reconciliation and pulling dashboard reports.

Lead development, implementation, coordination and oversight of institutional computer equipment management and request system (CEMS) including $14 Million annual budget process.

Successfully orchestrate information between multiple departments including IT, Supply Chain, Finance, and Customers.

Develop and evaluate Requests for Information/Bids, Master Service Agreements, Statements of Work, and Service Level Agreements, ensuring compliance with contractual obligations and organizational policies for multiple contracts including $10.5M with Dell, $1.2M with Apple and over $2M with HP/SHI/CDW.

Supervisor, Information Technology & Services, 11/2006 –2011 (Reorganization)

Collaborated with and supervised a team of 21 professionals across six Information Technology and Services teams, providing mentoring, evaluations, metrics reporting and solutions development for refresh, asset logistics, decommissioning, loan pool, and warranty parts. Reorganized and spearheaded institutional computer refresh program including equipment orders, deployment, decommissioning and return to vendor of approximately 8,000 – 10,000 units annually. Worked with end users to define IT solution requirements and information system key performance indicators.

Improved annual refresh and leased equipment return rate by between 15 and 25 percent.

Streamlined process for returning equipment to Apple lease vendors saving over $30K per Apple return.

DELL COMPUTER CORPORATION, Round Rock, TX 1998 – 2006

Project Manager, Healthcare 8/2003 – 11/2006

Responsible for contract management including identification, evaluation and implementation of customer hardware, software and service deployments. Spearheaded communication with clients such as MD Anderson Cancer Center, Mayo Clinic, and the New York City Board of Education. Supported sales teams with logistics and service related solutions such as contract negotiations as well as compliance with existing DIR and specialized contracts. Provided daily, weekly, and monthly reporting for managed accounts, sales, and operations management.

Achieved 193% of FY05 PM Revenue Attainment Goal.

Recognized as Operations–Employee of the Quarter Q4 of FY2004, Operations–Employee of the Quarter Q2 of FY05, Woman of Distinction and Volunteer of Distinction within Dell Public Segment.

Team Leader, K-12 Bids & Proposals, 5/1999 – 8/2003

Spearheaded solutions and issue resolution for the proposals department, sales teams, and individual proposal specialists. Evaluated and managed the daily workload for all K-12 proposal specialists. Developed and implemented departmental training and reporting.

Reviewed, evaluated, and authorized bids and proposals prior to submission requiring $5M signature authority for Master Service Agreements, Statements of Work, and Service Level Agreements.

Recognized as Operations–Proposals Employee of the Year FY2002.

Staff Proposal Specialist, 8/1998 – 5/1999

Prepared responsive bids and proposals for K-12, Higher Education, Healthcare, as well as State and Local Government organizations. Coached and mentored new proposal specialists, reporting personnel, and administrative assistants. Evaluated and managed risk during contract negotiations with signature authority up to $2M without management review. K-12 Subject Matter Expert for Dell online (Internal Customers), Marketing and Branding.

Recognized as Operations Employee of the Quarter and Operations Employee of the Year

LEANDER INDEPENDENT SCHOOL DISTRICT, Leander, TX 1994 - 1998

Assistant Principal, 6/1994 – 8/1998

Led supervision, mentoring and evaluations for over 100 campus faculty and staff. Managed the daily operation of facilities including asset inventory and tracking. Facilitated district and campus improvement teams. Designed and led teacher, student and parent training sessions. Prepared campus budget and managed campus resources including vendors and contracted services. Evaluated and managed district risk during hearings and other legal proceedings. Developed a positive working relationship with teachers, parents, students, and community members

Cochairman of the 1997 Leander ISD Annual Continuous Improvement Conference

District ropes course facilitator and peer mediation trainer

EDUCATION & CREDENTIALS

Masters in Educational Administration, University of Texas at Austin, Austin, TX

Bachelor of Science in Education Curriculum and Instruction, Texas A & M University, College Station, TX

Training & Certifications

Certified Scrum Master ~ IAITAM Certified IT Asset Manager ~ IAITAM Certified Hardware Asset Management Professional

ITIL Service Capability: Service Offerings and Agreements (Certificate No. GR756013609CC)

ITIL V3 Foundation (Certificate No. GR750000347CC) ~ PMI Project Management Professional (Certificate No. 211920)

Professional Supervisor Certification ~ Professional Mid-Management Administrator Certification

Toastmaster Advanced Leadership Bronze, Competent Leader and Competent Communicator

Acclivus Sales Negotiation Training ~ Continuous Quality Improvement Team Facilitator ~ Peer Mediation Facilitator & Trainer Crisis Prevention & Intervention ~ Ropes Course ~ Team Building Facilitator

Technical Skills

Lawson ~ PeopleSoft ~ Cherwell ~ Altiris Asset Management ~ Tracer Plus ~ Airwatch ~ Hiplink ~ Adobe Creative Suite

EPIC ~ Hyperion ~ Captiva~ Access Software Applications

Microsoft Word, Excel, Outlook, Power Point, Share Point, Visio, and Project

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