Customer Service Technician

Ousin Ba

**** ******** ***** *** ***, ***** Canal Winchester OH

614-***-****, [*****.**@*****.***]

Dedicated and resourceful computer professional with 5+ years’ extensive experience in testing, installing, repairing and maintaining a diverse range of hardware, software and peripherals. Well versed in providing quality tier-1 support and customer service. Demonstrated ability to effectively organize incoming tickets and work orders. Track record of maintaining a safe and responsible work environment.

Vast experience in troubleshooting computer peripheral and software, Knowledge of PC, LAN, Wan, Cisco

Skilled in monitoring, analyzing, and troubleshooting LAN/WAN platforms in a Network RF technologies, Windows Server 2008 -2012.

Linux, Understanding of TCP/IP, DNS, DHCP & WINS; Microsoft Office, VPN Clients, PC

Security systems, fire alarms, access control, security cameras and other low voltage systems.

Pulled, installed, and terminated CAT 5e, CAT 6, and fiber optic cables

Customer relations and service skills ability to learn quickly and work independently.

Ability to read blue prints and schematic drawings.

Ability to operate hand and power tools.to unload ladder from fleet vehicle and climb ladder.

CABLE TECHNICIAN INFRASTRUCTURE Jan 2017 to now

Team Fischel

SPECIAL EXPERTISE: Placement, Testing, Labeling, Termination, Grounding, Bonding

Hardware Installation, Rack and stack, Documentation.

• Check cable wires, poles and amplifiers for problems

• Install terminal boxes and splice cables as necessary

• Install fiber optic, non-shielded, and shielded cable

• Test copper and fiber cables to ensure correct working order

• Diagnose and troubleshoot cable problems

• Perform diagnostic and preventive maintenance measures

• Document test results and safety reports as appropriate

ALARM SECURITY TECHNICIAN Aug 2015 to Dec 2016

AT&T DIGITAL LIFE

Install Security systems, fire alarms, access control, security cameras and other low voltage systems

Maintain and repair security systems. Test and inspect systems to find any problems.

Find worn, broken, or faulty components. Test system components to ensure proper working order.

Mount control panels, wiring, sensors, window contacts, video cameras.

Servicing and repairing of electronic security systems such as Controls, fire alarm and intrusion detection system.

Diagnose equipment problems through different troubleshooting techniques.

Repair and replace defective device and parts and test to ensure on proper Working condition.

Provide solutions for client's encountered problems.

Responsible for the roughing-in/wiring, installation, testing and commissioning of equipment and devices for various auxiliary systems

Vehicular Traffic Control Systems.

FIELD TECHNICIAN Mars 2014 –Aug 2015

DIRECTV

Install TV network and troubleshooter and service

Customer service and support

SUPPORT TECHNICIAN June 2006 - Aug 2014

ALSTOM-TRANSPORT

• Install hardware and software on standalone personal computers

• Ensure maintenance of end user workstations and peripheral devices

• Assist in providing desktop application solutions

• Respond to requests for technical assistance

• Manage testing procedures for newly installed hardware and software applications

• Ensure timely repair of equipment

• Assist with network troubleshooting procedures

• Provide backup to the network administrator

• Install and update antivirus programs on a constant basis

EDUCATION

COLLEGE SCHOOL ELECTRONIC

CISCO CCNA, CISCO VOIP

FIRE PROTECTION LICENSE

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