Customer Service Quality Assurance

**** ******** ***** **, *******, TX ***** – 832-***-****

James Johnson

Objective

Seeking a position with a company that will allow me to make use of my abilities and utilize my experience, while helping to maximize profits and productivity.

Experience

4/2014 to 5/2016

Howco Metals

Houston, TX

Shipping/Material Handler

Prepping materials for shipment per work order specs

Customer Services

Loading and unloading trucks

Moving material to proper location via Side loader, Comb lift, or Forklift

Maintain dock area to ensure that it is safe and clean at all times

Safety awareness

Verify stock against original purchase order

Perform physical inventories and regular cycle counts and investigate inventory inaccuracies

Participate in scheduled weekend overtime and be on call when scheduled

8/2011 to 4/2014

American Block

Houston, TX

Receiving Lead

Planned work flow on daily basis

Customer Services

Supervise warehouse operations

Reception of all incoming goods

Reception of all invoices and generated purchase orders

Inventory of supplies

Quality Assurance when needed and assigned

Load and Unload Trucks

2/2010 to 6/2011

J & B Fasteners

Houston, TX

Shipping Lead

Verification of received items by PO with cross reference and quantity

Perform purchase order receipts function

Addressed rejected material

Track and pulled orders

Fork Lift Operations

Prepare order shipment per customer service requirements

Organize and communicate shipping quotes and pickup schedules

Load and Unload Trucks

Coordination and Implementation of task priorities

7/2009 to 2/2010

J & B Fasteners

Gonzalez, LA

Warehouseman

Demonstrated ability to move heavy objects

Highly skilled in operating and handling equipment (Fork Lift, Pallet Jack) safely and efficiently

Documented capability to read, count accurately, and do math calculations

Substantial knowledge to ensure inbound and outbound shipments are accurate and free of damage

Pick, pack, and transport orders in a suitable manner

Maintain record controls and stock counts

11/2006 to 7/2009 Kroger Houston, TX

Produce Clerk

Assisted with customer special orders, provided product information and location

Received fresh and pre-packaged deliveries, ensure piece count and invoice matched

Followed security procedures; processed invoices and ensured proper pricing

Assisted withy product production, packaging, presentation, rotation and replenishment

Maintained working knowledge of all department equipment

Gained and maintained product knowledge and was proficient in ordering, maintaining proper stock levels

Utilized selling skills in order to secure additional sales

Education

Graduated 2009

Cypress Ridge High School

Houston, TX

References

References are available on request.

Contact this candidate