Technical Support,Customer Service, Windows OS

Nikhil Dureja

**** ******** ****, ****: 416-***-****

Toronto, ON M1E 2M8 **************@*****.***

CAREER OBJECTIVE

Looking for a position as Desktop Support Specialist in an organization in which I can use my technical and interpersonal skills to become valuable employee of the organization.

HIGHLIGHTS OF QUALIFICATIONS

3 years’ experience working in the computer hardware and networking field

Excellent Customer Service Skill developed from previous experience.

Experience in maintaining Logs, Documentation, Inventory, and Stock Management.

Good knowledge of Programming language C++, VBA, .net CSS and HTML.

Strong knowledge of Windows Server 2008,2012, Windows XP, Windows 7

Ability to use virtualization software such as VMware, Hyper-V and v-Sphere

Able to handle and manage Active Directory, DHCP, DNS and Exchange server.

Competent in basic networking installation, configuration and troubleshooting of routers and switches

Possess Excellent listening, written and verbal communication abilities to provide briefing to clients

TECHNICAL SKILLS

Networking: TCP/IP, Cisco Routers and Switches, Internet, Intranet, NAT, Spanning Tree, VLAN-VTP, Frame Relay, VPN

Programming: C, C++, HTML

Operating Systems: Fedora, Centos, MS Windows, MS Dos, Windows 2008-12 Server, IPCop, Pf Sense

Applications: Citrix, VMware, Lotus Notes, Microsoft Exchange Server, Active Directory server, File Share Server, Print Server, Microsoft Office, Adobe Photoshop

Phone System: Avaya, Xorcom

Photocopy and Printing: Xerox, HP, Dell, Lexmark

EDUCATION

Computer Systems Technology – Network Diploma program January 2015-April 2017

Centennial College, Toronto, ON

Bachelor of Technology- Electronics and Communication Engineering

Punjab Technical University

India

Nikhil Dureja /2

Cell: 416-***-**** **************@*****.***

Relevant Courses Included:

Network Devices

Telecommunications

Routing & Switching

Data Communications

Network Technologies

Introduction to Telephony

Introduction to Unix/Linux

Network Service & Support

Data Center

Network Troubleshooting

RELATED WORK EXPERIENCE

Junior Technology Officer (Co-op) August 2015-April 2016

Investment Administration Solution Inc.

Toronto, Ontario, Canada

Worked on Storage Capacity Planning for SAN

Worked and learned about different technologies under supervision such as Microsoft Windows R2 Active directory Servers, Citrix Server Managing Console, Lotus notes mail server, PBX E-MetroTel, VMware, Print Server, File Server.

Independently handling Entrust Identity Guard Administration to create, edit or delete users in IAS channel.

Responding all request related to IAS channel user such as new user registration, password forget, user cannot access IAS channel because of networks security or browser issues.

Worked in IT is a facility management and provide technical support inside office such as work stations, printers, set-up lotus notes for user, installation of all software and maintaining record of their licenses.

Network Technician July 2014-December 2014

Ludhiana Group of Colleges, Punjab, India

Independently handled and maintained network infrastructure of computer labs

Installed and maintained nearly 150 operating systems

Provided hardware and software support to end users and developed good customer service attitude

Installed Nebero and IPCop firewall services

Installed and maintained printers

Managed and installed Wireless Router and Access Point.

Nikhil Dureja /3

Cell: 416-***-**** **************@*****.***

OTHER EXPERIENCE

Operation Executive October 2012-July 2014

Core Integra Consulting Limited, Mumbai, India

Worked as an Associate for Tata Consultancy Service

Developed good technical skills in hardware and networking

Worked on online assessment project for banking and PSUs

Responsibly worked as IT Manger on client end

Setup Computer Labs for the Online Assessment and Checked overall readiness for the Exam Center.

Worked on IT-tools like TCS Web-ex, TCS Assessment Management Solution and Digital-Evaluation.

REFERENCES

Available on Request

Contact this candidate