Systems technician senior specialist - desktop support
Resume:
Maurice Fields
Apt. **
Richmond VA. 23224
Home 804-***-****
Cell: 804-***-**** [Use cellphone for contact]
Email: *******.******@*****.***
Email: **********@*******.***
Objective: To be considered for the TSG support technician position. I have experience with hardware and software installation in break fix environments. I have experience in several platforms including an enterprise environment. I have worked on several migration and deployment projects. I have experience with MS 2000, XP, Vista, Windows 7 and Windows 10. Also, I have extensive experience installing and resolving Microsoft applications and printer problems. I am available for work immediately. My versatility in office environments has extended in the, private, business sector as well as in health care and government environments. Also, I have worked with Maximo, Perigrine, Remedy, Clarify and Magic ticketing systems.
Certifications: Microsoft Certified Desktop Specialist Technician – (MCDST), CompTia A+ Technician
Employment History:
Atos IT Solutions- (Contractor for Conduent Corporation)
18062 FM 529 Suite 215
Cypress TX 77433
Position: Systems Technician Senior Specialist – From 08/20/13 – 02/27/17 (Contractor for Conduent Corporation in Richmond VA.)
Remote administrator for 225 users who experience software and hardware issues.
Administrator of active directory. Created users’ accounts. Reset passwords. Gave permissions. Deleted users’ accounts.
Imaged computers via SCCM imaging process.
Provided MS updates to users via the WSUS server.
Proficient with Windows 7 and Windows 10.
Familiar with Perigrine and Remedy ticket systems.
My customer service skills are excellent.
Experience in servicing users in a call center environment.
Experience in resolving helpdesk issues via phone or VPN.
Install and configure virus protection software.
Have call center experience working with 200 to 3000 users. (Midlothian call center Richmond VA. Department of defense (DOD) call center Philadelphia PA)Experience with windows migration projects.
Artech Information Systems LLC – (Contractor for IBM Corporation)
240 Cedar Knolls Road, Suite 100
Cedar Knolls, NJ 07927
Position: Desktop Support – From 03/13/12 – 07/20/13)
Make ghost image and rebuilds on requested devices with lite-touch migration process.
Deliver and configure laptops and desktops to clients with MS applications.
Make sure all delivered devices have full functionality and required applications.
Answer any questions that the users might have regarding the new device.
Ticket system used is Maximo.
Native Staffing
Contact Number: 410-***-****
Position: Lead night migration technician for Atos Corporation – From 2/27/2012 – 3/9/12
Duties: Supervise a team of three technicians to perform the following duties – Image Lenova laptops with Windows 7 OS, transfer clients’ previous data to the network. Transfer network data to the new imaged laptop. Take new laptop to the clients’ location and establish connectivity and functionality.
SmartSource, Inc.
Contact number:
Position: Desktop Support – From 1/3/12 – 2/6/12 (Month long PC configuration contract)
Duties: Unbox 250 Dell laptops. Setup the laptops to be imaged with USB imaging drive. Stack/store the laptops after being imaged. Hand over the laptops to the deployment team for staff configuration. Re-box the configured laptops and prepare them for shipping out.
Compucom, Inc. – (Contractor for Pfizer Corporation)
1756 – 114th Ave. SE
Suite 220
Bellevue, WA 98004
(425) 974 – 6513
(484) 865 – 7528 (Pfizer contact phone number)
Position: Desktop Support - From 3/11 – 8/26/11
Reason for leaving: DMS migration project has reached its completion deadline.
Duties:
Provide desktop support for all DMS imaged desktop and laptop devices.
Install software and hardware applications.
Make ghost image and rebuilds on requested devices when required.
Deliver and configure laptops and desktops, with docking stations, to clients.
Open and close helpdesk tickets when required.
Answer and responded to DMS clients’ questions, problems and concerns regarding DMS image and applications.
Sabre Systems, Inc. – (Contractor for the Department of Defense. Philadelphia PA)
65 W. Street Road
Suite A – 200
Warminster, PA 18974
(215) 957 – 5222
Position: IT Specialist - From 6/08 – 10/29/10
Reason for leaving: Contract lay off.
Duties:
Provide desktop support (level 2) for over 3500 desktop PCs and laptops. Systems running Windows XP on the DSCP NIPRnet.
Provide support to users with problems in MS Office on a daily basis.
Provide software/troubleshooting instructions in non-office applications such as SMS, Citrix, SAP, Visio, Symantec Ghost, Paperport, BSM, Eagle, Active Directory, NET, McAfee and support Magic call tracking software.
Utilize remote management and IT diagnostic tools such as MS remote desktop and system management server to access user PCs in order to provide resolution to issues reported.
Provided level 2 deployment services for roll-over project for 3,500 users. Project consisted of deployment, install and configuration of laptops replacing desktops computers.
Provided installation and troubleshooting support for Office 2007.
Trouble shooting of all network issues regarding users’ desktops, laptops and printers.
Assist with resolving port lockdown issues with user’s PCs.
Proficient in tracking, writing and closing Magic work tickets.
Installed and configured Common Access Card readers and software to enable users to utilize Public Key Infrastructure (PKI) digital certificate technology.
Assisting with LAN issues and registry problems that effect users’ connectivity and applications.
Modis, Inc.
300 Delaware Ave.
Suite 1340
Wilmington, DE 19801
(302) 353 – 5200
Position: System Support From 11/07 - 5/08
Reason for leaving – Commuted to Dover Delaware daily. Car accident occurred and without a vehicle I had no job.
I was a contract employee working for the state of Delaware in the state’s IT department.
Duties:
Monitoring and processing CICS productions via AS400 mainframe and Tivoli application.
Performing daily batch job scheduled backup procedures via mainframe.
Confirm the successful completion of scheduled jobs and backups.
Assist with tape library.
Assist with weekly shutdown and startup procedure via IPL process.
Assist with file transfers.
Monitor and reporting escalated data center issues by phone and helpdesk tickets.
Provide helpdesk service to clients after hours.
Create, close and follow up on helpdesk tickets.
Education
Temple University
Broad & Montgomery
Philadelphia PA
From 9/73 – 5/77 B.A. Communications
Computer Learning Center
3801 Market Street
Philadelphia, PA
From 9/90 – 5/91
Certificate – Computer Programming
References
Will McQuillen – Atos I.T. Solutions - Systems Technician Senior Specialist – 804-***-****
Susanne Barkhurst - Conduent Inc. – Manager – 804-***-****
Vern Easley – Regional Manager - Atos IT Solutions – 603-***-****
Lucy Green –– Defense Logistics Agency – Assistant manager – 267-***-****
John Sparovitch – Lead Technician – Criner/Daniels – 267-***-****
Walter Criner – CEO Criner/Daniels Inc. – 713 – 787 - 0900
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