Customer Service Microsoft Office

Antonique Gilliam

*** ****** ***. ***. ** • Brooklyn, NY 11207 • 917-***-**** • **********@*****.***

Objective

Energetic, reliable student seeking an office administration position with a well established company where my skills are implemented and enhanced while achieving growth for the company.

Summary Qualifications

Hard-working self-starter with excellent comprehension, customer service, communication, interpersonal, and computer skills. Knowledge of Microsoft Office; work well independently or on a team.

Experience Highlights

Business Associate/Receptionist: 2015-Present Mount Sinai Medical Center, New York, NY

Responsible for business aspects of patient care/stay.

Pre-admit/admit patients

Perform general reception duties (file, answer calls)

Monitor patient census. Obtain demographic and insurance data.

Teacher Assistant: 2012 – 2016 Imagine Freedom School, Brooklyn, NY

Organize and collaborate on lessons and recreational activities, such as games, painting, story time and handcrafts to promote physical, mental, and social development.

Observe and monitor children's reading and arithmetic progress.

Supervise adult students with disabilities in classrooms, cafeterias or on field trips.

Plan and implement classroom core curriculum and instructive programs for children.

Administer behavior of students to build a safe classroom environment.

Assistant Coordinator: 2010 - 2015- ENJOY! By V&E, Brooklyn, NY

Assist Owner/Senior Event Coordinators with corporate (seminars, luncheons, trade shows) and private (weddings, bat/bar mitzvahs, baby showers, birthday parties etc…) with guest count ranging anywhere from 50 – 500 guests.

Manage switchboard, catering orders and meeting facilities.

Schedule and maintain calendar of appointments, meetings, and travel itineraries.

Maintain invoice database, generate revenue reports, and respond appropriately to management’s inquiries regarding items such as event status, budget tracking, and vendor contracts.

Perform inventory control, ordering, and purchasing.

Mobile Consultant/Cashier: 2012 –2013- Best Buy, Brooklyn, NY

Establish positive, professional relationships with customers built on trust, problem-solving, and a demonstrated commitment to meet their needs.

Consistently meet or exceed sales objectives

Increased sales by 10% to existing customers through relationship-building and cross-selling, demonstrating thorough knowledge of products that gives credibility to product recommendations.

Resolve customer complaints, requests, and questions frequently requiring analysis of situations to determine best course of action.

Handle all aspects of the sale including: completing customer contracts and warranties and receiving customer payments, cash and credit card/check transactions.

Education

Borough of Manhattan Community College, New York, NY

Associates of Arts (2016)

Frederick Douglass Academy VII, Brooklyn, NY

Regents Diploma, Outstanding Academic Achievement Awards in English, Earth Science, Art, History (2011)

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