Keith A. Melvin, CTT+

Email: acz950@r.postjobfree.com Phone: 702-***-****

Accomplishments

Continued customer facing role installing peripherals and software at various casinos and cruise ships.

Approximately three years of training, in-house and at customer locations, on-site installations of OASIS © Software and meeting customer concerns.

Behind the scenes work in Research and Development as a Quality Engineer for Aristocrat Technologies suite of casino management software.

Awarded certificates in applied learning from Aristocrat Technologies in Marketing, Gaming Machine hardware & Software.

Attained respect of peers and Project Managers which is reflected in project performance evaluations called SIFFs.

Critical Testing of peripherals such as ATMs, cash sorters, and printers with the suite of OASIS © Applications to test functionality in the casino environment.

Managed various Microsoft SQL environments, which captured player and machine data.

Operations Specialist – Aristocrat Technologies, Las Vegas, NV October 2014– February 2017

Onsite customer service installing peripherals and configuring software on workstations.

Configuring and on lining database servers for data collection.

Upgrading data communication units in electronic gaming machines via server push or physical chip swaps.

Technical Trainer – Aristocrat Technologies, Las Vegas, NV May, 2009– October, 2014

Responsible for training customers in all modules of the OASIS © suite whether onsite or at the Las Vegas campus. Also trained internal employees who must have Master Certification Certificate in order to maintain employment.

Maintained complete hardware and database environment.

Quality Engineer – Aristocrat Technologies, Las Vegas, NV March, 2007 – May, 2009

Critical Path and Regression Testing of the OASIS © Software suite of applications. Also responsible for maintaining lab server environment by doing software upgrades and applying updated security patches.

Configuring and on lining servers for testing all software hardware and interfaces.

Applications Specialist – Aristocrat Technologies, Las Vegas, NV June, 2006 – March, 2007

Visited customer sites for primarily Marketing software installs and training.

Worked in-house software testing to determine and product defects prior to software release.

Sr. Systems Administrator – Tuscany Casino, Las Vegas, NV January 2003– June, 2006

Supervising and maintaining casino and hotel data connectivity.

Installing, configuring, and maintaining Windows 2000 Advanced Server and Server.

Installing, configuring, and maintaining Windows 2003 Server Standard and Enterprise Editions.

Microsoft Windows Server 2003 File and Print Server configuration and deployment.

Active Directory Management of Users, Groups and Computers.

Adding, deleting, and grouping Organizational Units.

Configuring and Maintaining In-House DNS Server using Microsoft ISA 2004 and External DNS Server using Slackware Linux 10.2.

Managing SQL 2000 Enterprise Cluster with SCSI Raid Array.

Installed and configured Citrix Metaframe XP for remote management of Servers and Computers.

Administration of Red Hat Enterprise Linux ES and Fedora Core 4 test network for potential company wide deployment.

Managing hardware rollouts of Dell PowerEdge 750 servers, Micros Eclipse and Workstation 4 Point of Sale Terminals, and Dell Optiplex Workstations.

InfoCenter Technician – Pioneer Electronics, Torrance, CA January, 2000 – December, 2002

Managed Pioneer Service Electronics IT Dept located in Long Beach and remotely supported 6 other locations via Citrix Server and Remote Desktop.

Maintained Call Center Database using Goldmine Heat and Seagate Crystal Reports.

Configured and distributed Dell Latitude and Inspiron Notebooks to all regional Sales Managers within the division.

Supported Call Center staff of 75 users on the Clarify Call Management system.

Programming and Software Skills

Knowledge of MS-DOS, Microsoft Windows 2000 Professional, Microsoft Windows 2000 Server, Microsoft Windows XP Professional, Microsoft Windows Server 2003, Citrix Metaframe XP, Red Hat Enterprise Linux ES, Fedora Core Linux, Novell Suse Linux Enterprise, Novell Netware,, Microsoft SQL Server 2000 Standard and Enterprise, VMware Workstation, GSX, and ESX, and SCO Unixware

Proficient in use of Casino Data Systems (Oasis), Avaya Intuity & Audix, Micros HMS 9700.

Knowledge of PC configuration and deployment, as well as various peripherals, data entry, and file updating.

Knowledge of Telecommunications protocols.

Knowledge of Ethernet and POTS cabling.

Education

Career Education Institute Henderson, NV 2006

Network Systems Administrator

Montclair State College Montclair, NJ 1985

Music Education

Essex County College Newark, NJ 1983

A.A. Music Education

Seton Hall Prep South Orange, NJ 1981

High School Diploma

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