Senior Business Analyst

Cheryl Y. McKinley

Arlington, TX ***** 972-***-**** **********@*****.*** www.linkedin.com/in/cmckinley3011

Summary

Energetic and results-focused senior-level IT professional and Business Analyst with extensive experience and proven track record of applying appropriate, practical technology and mix of technologies that meet business needs while minimizing risks. Motivated achiever with demonstrable ability to recommend enhancements to business processes. Extensive background in adhering to SDLC processes from within Agile and Waterfall methodologies with a proven track record of meeting timely project deadlines. Expert in SQL/ETL and data manipulation, with a proven track record of connecting data insights to business impact. Capable of utilizing databases in a business environment with large-scale, and complex datasets. Ability to own the design, development, and maintenance of ongoing metrics and reporting to deliver key business insights. Outstanding analytical and statistical skills coupled with exceptional customer service and an excellent sense of teamwork. Proficient at developing and managing effective working relationships within an organization and across multiple business and stakeholders. Able to work well both independently and as part of a productive team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards. Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills and technical skills. Excellent written and verbal communication skills, effective in communicating results and implications to business leaders.

Technical Skills

SDLC, CTI, IVR, Microsoft Office Suite (Word, Excel, PowerPoint), MS Project, Outlook, Outlook Web Access (OWA), MS Publisher, Visio, SharePoint, Planview, RT Tracker, Adobe Acrobat, Illustrator, Adobe Photoshop, TFS, HP Mercury Quality Center/Test Director, JIRA, Training, Cognos, ServiceNow, AirWatch and Good Enterprise Technology (iOS and Android)

Highlights

Large-Scale Project Management

Process Re-engineering

Performance Analysis

Workflow Documentation

Data Analysis

Business Case Development

Team-building & Supervision

System Requirements & Integration

Impact Analysis

Change Management

Gap Analysis

Process Improvement

Professional Experience

WAREHOUSE OPERATIONS – GRAPEVINE 10/2016 – 03/2017

Kelly Services/Staff Sense Temp Services, Coppell, TX

Scanned incoming (Receiving) repaired and refurbished Samsung mobile phones to be placed into product stock.

Scanned outgoing (Shipping) Samsung mobile phones and packaged to be shipped overseas for refurbishing and repair

Completed special projects as needed

Review and approve product demonstrations, resulting in quality control test delivery

SENIOR BUSINESS ANALYST 06/2015 – 02/2016

Abbott Laboratories, Irving, TX

Global Mobility Coordinator of user mailbox migration project to Microsoft Exchange 2010 server

Provided configuration, support, troubleshooting and assistance with installation of AirWatch Mobile Device Management (MDM) agent on iOS and Android mobile phone and tablet devices for 20,000+ migrated users

Coordinated with the Mobile Operations Team to create and administer AirWatch accounts and console to access corporate mail on mobile devices via network tokens

Beta, QA and UAT tested Office 365, Outlook Web Access (OWA), Skype for Business/Lync 2010 and newly implemented and upgraded iOS and Android applications on mobile devices for implementation

Queried and generated ad-hoc Software Compliance Reports in AirWatch administration console for upper management reporting

Created and distributed IS Engineering Application Recommendations and documentation to C-level management for implementation of new or upgraded corporate-approved applications (Office 365, Skype for Business/Lync 2010, iOS and Android)

BUSINESS ANALYST 05/2014 – 02/2015

AIG, Fort Worth, TX

Gathered, designed, implemented, executed user requirements and provided ongoing support of new and existing Mobility applications and services

Tested operations of mail gateways and servers to accommodate new AirWatch MDM agent

Performed successful AirWatch implementation/administration of BlackBerry to Apple iPhone migration project outcome, including new product and application developments, systems enhancements, shared services, business process changes

Provided planning, designing, implementation and execution of AirWatch MDM agent for 30,000+ corporately-owned and BYOD (Bring Your Own Device) Apple and Android tablets and mobile devices

Created policies and procedures documentation governing use of AirWatch and Good Technology products and systems

Performed filtering, vLookup and analysis in Excel pivot tables to extrapolate data for project migration status and reporting purposes

SharePoint Administrator of Mobility website; monitored procedural and informational documentation of Mobility and End User Technology (EUT) websites

Created and provided AirWatch and Good Technology documentation for end user troubleshooting, training, Knowledge Objects (KOs) Articles and Knowledge Database. Updated existing Good Technology documentation, quick reference and user guides for use on Apple and Android mobile devices

Opened, troubleshot and resolved user service request tickets in the Mobility ServiceNow queue

Interacted with third-party vendors and approved wireless carriers (ATT, Verizon) for configuration, porting of phone numbers and global translation of mobility documentation for use on Android and Apple devices

SENIOR BUSINESS ANALYST 05/2013 – 05/2014

AutoStar Solutions, Fort Worth, TX

Gathered and compiled user requirements to convey to the development team throughout the software cycle for existing product upgrade and migration from Delphi to .NET environment

Liaison between the IT software development team, clients, stakeholders, and the customer community

Developed detailed wireframes and screen mock-ups using Adobe Illustrator and Visio for development team coding and application production for eCommerce applications

SENIOR BUSINESS ANALYST/PROJECT MANAGER 06/2012 – 12/2012

CExchange, LLC, Carrollton, TX

Determined and documented business and system requirements of new IT development projects, enhancements to existing systems and business programs, and onboarding of new partners to e-Commerce mobile device trade-in program and/or reverse logistics services

Gathered and documented business and functional requirements for software development of SaaS (Software-as-a-Service) web-based eRecycling software application

Created work flows/processes, procedures, architectural design documents and screen mock-ups for developers to use in designing customer-facing web applications and services

SENIOR BUSINESS ANALYST 06/2011 – 06/2012

American Airlines, Fort Worth, TX

Collected, compiled and presented data and information gathered surrounding mobility solutions projects and mobile device administration/management in the AA environment

Constructed corporate mobility standards and /or policy documentation

Maintained all project management processes, including project goals, deadlines, metrics and budget

Interviewed clients on use of mobility solutions and devices used in the organization and translate into requirements for mobile device, wireless and hot spot administration solutions

Prepared cost benefit and return-on-investment analyses to aid in decisions of device management solutions being evaluated by the Enterprise

Prepared and distributed enterprise-level Weekly/Monthly Dashboards, Quarterly Project Accomplishments / Scorecards, and Key Performance Indicators (KPI) Performance reports to C-level management

BUSINESS SYSTEMS CONSULTANT V 09/2010 – 04/2011

HD Vest Financial, Irving, TX

Developed project plans, use cases, business requirements, functional requirements, requirements traceability matrices, change management process and other artifacts for multiple brokerage projects

Monitored JIRA requests with network team for defects. Facilitated business requirements gathering sessions with business stakeholders from multiple groups

Interacted by conducted daily SCRUM calls and weekly project team meetings with enterprise project development teams on cross-CIO interfaces and design issues

Monitored JIRA requests with network team for defects. Facilitated business requirements gathering sessions with business stakeholders from multiple groups

BUSINESS ANALYST III 10/2009 – 11/2010

RealPage, Inc., Carrollton, TX

Developed documentation, requirement statements, logical data and process designs, approach documents, test scenarios, and implementation plans for Real Page CrossFire products.

Designed new product and modified existing application screen mock-ups using Visio, Adobe Photoshop, and Paintbrush for development team coding

Gathered and reviewed software requirements documents and develop metrics for assessing compliance of delivered software to those requirements

Provided presentations on project statuses and topics for internal and external audiences

Developed user interface (UI) screen design and configuration, workflows, marketing materials, product specs, user guides and training documentation

SYSTEMS QA ANALYST 01/2009 – 03/2009

Wells Fargo, Westlake, TX

User Acceptance (UA) tested banking customer service and sales applications, Computer Telephony Integration (CTI), Interactive Voice Response (IVR), and other internal web-based applications

Reviewed all business requirements, Functional Specifications Documents (FSDs), test plans from outside vendors, other business units, and testing matrixes, to create project master test plan and test cases; identified all data needs

SENIOR BUSINESS ANALYST/PROJECT MANAGER 05/2005 – 12/2008

Citigroup, Irving, TX

Gathered, analyzed, and documented business requirements for various-sized and complex projects for CitiFinancial Auto Division WAN and LAN systems

Participated in Joint Application Development (JAD) Sessions to identify and define business requirements with Subject Matter Experts (SMEs), stakeholders, development teams, and management; facilitated JAD session status briefings and gained consensus for Quality Assurance (QA) and User Acceptance Testing (UAT) requirements

Ensured business requirements and expectations defined in SDLC were met by the proposed system modifications and/or enhancements

Project managed rapid release and smaller projects simultaneously with large, complex projects

Provided QA and UA test plans, use case scenarios, test cases, test scripts, and all project documentation. Lead Test Coordinator that participated in QA, UAT, regression, negative, and performance testing and resource monitoring for Originations system projects, which resulted in a 98% increase in qualitative, efficient, and effective project testing

Developed and maintained IT SharePoint portal for 150 users to monitor and track field sales and revenue; SharePoint Administrator for 300+ employees, as well as sales tracking using SalesForce.com

Education

Bachelor of Science, Business Administration – Technology

Colorado Technical University, Colorado Springs, CO

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