Sales Customer Service

Richard Baez

**** **** ******, **** *******, NY *1704

Cell 516-***-****

*********@******.***

A United States Marine Corps Veteran with an Honorable discharge.

SUMMARY:

A dedicated team leader with over 10+ successful years of experience providing excellent Customer Service skills;

a solid background working in the Sales/Account Manager field.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Excellent oral, written and communication skills

Outstanding organizational and problem-solving abilities and team player

Knowledge of Microsoft Office Suite (Excel, Outlook, & Word) and Power Point.

CAREER EXPERIENCE:

Sales Manager

Greeted customers and ascertained what each customer wants or needs

Maintained assigned account bases while developing new accounts.

Prepared and delivered sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.

Resolved customer complaints regarding sales and service.

Reviewed operational records and reports to project sales and determine profitability.

Attended sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increased knowledge.

Provided clients with estimates of the costs of advertising products or services.

Processed all correspondence and paperwork related to accounts.

Demonstrate knowledge of store products and services and use this knowledge to build sales.

Practice suggestive selling, offering every customer related items in order to drive multiple unit sales.

Understand and properly execute all systems and procedures to ensure a quick and efficient transaction.

Customer Service

Managed, plans, coordinates and evaluates business operations and activities for the Customer Care Center to ensure a customer-focused operation that meets Enterprise and department standards, goals and objectives.

Provided direct supervision to business/customer service support to ensure effective and efficient operations in keeping with the department strategic goals.

Coordinated the development and reporting of key performance indicators for the call center. Ensures business operations mechanisms are in place for the Customer Care Center.

Made recommendations on operational improvements for department; worked under general direction.

CAREER HISTORY:

11/2016 – 04/2017 Account Manager Trade Masters Pro Melville, NY

04/2016 – 10/2016 Sales Manager Vita Mix Labs Commack, NY

01/2012 – Present Personal Trainer Self-Employed Long Island, NY

09/2012 – 10/2013 Sales Jani -King Commercial Cleaning Melville, NY

01/2012 – 08/2012 Inside Sales Vehicle Tracking Solutions, Deer Park, NY

01/2007 – 01/2012 Personal Trainer Self-Employed Long Island, NY

06/2007 – 01/2007 Sales Executive/ New Business Ray Block Stationary Floral Park, NY

12/2005 – 06/2007 Major Account Executive Ricoh Business Systems Westbury, NY

01/1996 – 05/2005 Major Account Manager Xerox Corporate Sales. Woodbury, NY

EDUCATION:

Nassau County Community College – Garden City, NY Awarded; Associates Degree in Applied Science; background in Business and Marketing

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