Manager Project

LEO PEREZ

Atlanta, GA • Tel 678-***-**** • ***.*.*****.**@*****.***

ACCOMPLISHED TELECOMMUNICATIONS PROFFESSIONAL with more than 15 years of diverse corporate experience; possessing a wide array of skills and abilities in the areas of process improvement, project management, and risk mitigation:

Skilled project manager and process specialist with broad experience, and demonstrated career progression.

Proven track record of successfully implementing straightforward solutions for complex problems

Flexible and equally comfortable working in team environments, or as an independent specialist

Project Management – Process Improvement – Resource Planning – Bilingual Communicator

CAREER HIGHLIGHTS

PROGRAM / PROJECT MANAGER- ERICSSON 2013 - 2016

Risk management and mitigation to include the coordination of multiple teams and organizations

Manage time, scope and quality to ensure successful delivery per project target dates

Drive significant improvement by initiating online process library for remote access by office and field personnel

Monitor / report policy and procedure compliance; develop action plans to resolve misalignment and execute against business case

Institute initial online process library to ensure universal access to current documentation

DISPATCH LEAD- ERICSSON 2010 - 2013

Responsible as a primary point of contact and team oversight to ensure delivery of services in accordance with SLA for nationwide customer

Provide mentoring and coaching for 80+ dispatcher personnel, and supported policy and process adherence

Collaborate with internal and external stakeholders to ensure proper support for all parties that resulted in improved high priority ticket responses nationwide

NETWORK ENGINEERING SPECIALIST- SPRINT 2000 - 2010

Facilitated the off-shoring project in developing process and training documentation that included video-conferencing and overseas onsite training and certification

Coordinated all contractor management activity during Tier 1 customer LTE overlay, as well as legacy network decommissioning.

Configure, implement, and troubleshoot physical and logical circuits, L2TPv3 Tunneling, Cisco router, Domain Name Service (DNS) and Border Gateway Protocol (BGP) and physical circuits from 56K to OCN bandwidths

Coordinated with variety of cross-functional teams to resolve chronic equipment and operating system issues

LINE-OF-SIGHT TECHNICIAN- US ARMY 1996 - 2000

Organized and delivered training of new peripheral tools and equipment to ensure operation readiness against established timelines

Establish and operate network of mobile and LAN communications via encrypted RF and Cellular technologies

Install and maintain encrypted cellular, VHF, UHF, troposphere, wireline, and line-of-sight voice and data systems

ACHIEVEMENTS

Database Development – Corresponded with various teams in drafting new organizational process and training documents to develop an online reference library critical daily operations and new-hire training within the dispatch center

Datacenter Implementation - Successfully executed on an aggressive 6-month timeline in end-to-end design, coordination, and implementation of Sprint’s Access Delivery off-shoring project, and achieved targeted cost savings

Systems Engineering - Engaged in a project to reduce over 7,500 backlogged IP-Disconnect orders that resulted in over $2.5 million in cost avoidance to Sprint

ADDITIONAL EXPERIENCE AND SKILLS

MS Office Platform (Microsoft Project, Visio, Excel, PowerPoint, etc.)

Bilingual (Spanish / English)

Familiar with multiple industry standard engineering and analysis tools

PROFESSIONAL DEVELOPMENT / EDUCATION

B.A., Information Technology (University of Phoenix)

Lean Six Sigma; Black Belt (Villanova University)

US ARMY Signal Corp (various radio and communication system schools)

REFERENCES

References regarding any/or all aspects of the described background available upon request.

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