Delivery Driver State University

Alberto Ray Rosales

**** *. ********** *** • Phoenix, AZ 85040

*****************@*****.*** • 602-***-****

EDUCATION Arizona State University Phoenix, AZ

August 2015 - Present

•Bachelor of Science in Criminology and Criminal Justice expected May 2017

South Mountain Community College

August 2012 – May 2015

•Associates of Arts, May 2015

•Proficient in Microsoft Word, Excel and PowerPoint (BPC110)

EXPERIENCE

AMAZON FULLFILMENT CENTER

Phoenix, AZ

2011- Present

FC Associate

•Certified PIT (forklift) driver and expert in loading/unload trailers

•Ability to work independently, resulting in the efficient workflow between dock and stow queues

•Lead Water Spider while managing up to 10 associates

•As an Ambassador in Stow I trained and ensured successful area performance, through tracking, reporting and feedback of associate performance

•As a Problem Solver I resolve situations in Inbound through training and logical/creative thinking

•Certified PIT Trainer/Ambassador, trained associates to operate PIT equipment safely and confidently

•In charge of auditing PIT drivers and giving feedback to ensure safe driving

2009 - 2011

STRAIGHT SHOT EXPRESS

Phoenix, AZ

Delivery Driver

•Communicated with dispatch for daily assignments

•Collaborated with costumers to set appointments for deliveries

•Helped costumers with any issues they had regarding their delivery

•Worked independently to load truck based on delivery schedule

•Took initiative with problem solving issues that occurred while in route i.e. (change in delivery schedule or wrong item).

•Worked as dispatcher when work flow was higher than usual

•Lead projects with 3-5 colleagues, surpassing company expectations

•Won Driver Of The Year in 2010 for excellence in performance and customer obsession

2007-2009 RIGHT ON TIME DELIVERY

Delivery Driver Glendale, AZ

•Participated in morning meetings with management to determine work flow and personnel

•Worked independently to route and load deliveries

•Responsible for making sure all deliveries were completed daily.

•Communicated with costumers to get orders delivered in a timely manner

•Helped resolve issues the customers had with their delivery

ADDITIONAL

•Ability to work independently, as well as in a team environment

•Experienced working in fast paced environments while managing workload efficiently

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