Manager High School
Resume:
Jonathan Flores
***** ********** ** *, ***. **** Spring Texas 77386
*****************@*****.***
Profile
Auto claims representative with a 4 year experience, assisting customers on both English and Spanish queues, with empathy and a subtle tone of voice to make customers feel comfortable. Pursuing to grow personally and professionally with the skills provided.
Skills
• Self-Starter
• Organized
• Experience with Excel, Word, ADP, Micros
• Responsible
• Bilingual
• Excellent problem solving skills
• Self-controlled
• Fast learner
• Great listener
• Work great under pressure
Work Experience
Eheat, INC. 2015-Present
• Warehouse Manager
• Making sure orders for the day are packed and ready to ship before carrier arrives.
• Running inventory, keeping warehouse maintained and organized.
• Technical work on convection heaters.
Atento Of Puerto Rico (Call Center) 2011-2015
• Claims representative and Status Department.
• Increased call time from 25-30 minutes a call to 8-12 minutes in the first 3 months.
• Took customers personal and vehicle information and added it to the system to complete claim.
• Provided customers with information on their claims such as payment adjustment.
Education
• High School Diploma
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