Test Cases Project

SPECIFIC EXPERTISE

**+ years of Experience of Systems Development Life Cycle (SDLC) models such as Agile, Water Fall and Rational Unified Process methodology (RUP) with expertise in Quality Assurance.

Diligent QA Lead offering a proven record of successfully leading all phases of QA Life Cycle.

Strong QA management skills such as time estimation, task identification, and scope management.

Experienced in leading projects across multiple business units and geographies

Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets

Expertise in business analysis, developing Software Test Plans, Test Case Design, Test Scripts, Integration Testing and Stress Testing.

Experienced in using the Quality center tool, QuickBase, Clear Case/Quest and SourceForge application for defect management.

Experienced in Testing Web Based Application.

Strong knowledge in CMS eXpedited Life Cycle Process(XLC) and eXchange Operational Support Center(XOC)

Expertise in Manual, Functional Testing, Automation Testing.

Strong knowledge in CRM Architecture, packaged applications Software and Data Model.

Strong knowledge in Business Intelligence and Reporting Software.

Excellent understanding of the Hospitality, Insurance, Call Centre, Sales, E-costumer (web–Based), Pharma, Financial modules.

Conducted Triage meeting for defect analysis and prioritization.

Have experience in using JAWS and WAVE tool for accessibility testing.

Skills in developing and analyzing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.

Exposure in creating and analyzing Data flow diagrams and Entity Relationship diagrams.

Strong knowledge of Project management skills such as time estimation, task identification, and scope management.

Experience in customer / client interaction, deep understanding of business systems functionality and technicality.

Conducted requirement analysis techniques such as Business Process Automation, Business Process Improvement, and Business Process Re-engineering.

Highly analytical in developing the methods and measures to meet requirements and solve any issues that arise during the project.

Experience in CMMI and ISO standards and practices

Rich experience working on Siebel EAI (real time Enterprise application Integration), EIM (Enterprise information / data Management), complex Siebel configuration, Assignment Manager, CTI and customization. Worked on Global Multilingual Siebel Implementations.

Expertise with QA Methodology to ensure robust functionality.

Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.

Proficient to productively work remotely, even on an onsite-off-shore model.

Also involved in presales activities, providing end to end IT Solutions to clients.

Co-ordination with the Core Team Members / Network Team for day to day support activities

Ability to rapidly learn & apply new technologies to make an impact as a productive individual contributor as well as team player

EDUCATION:

Bachelor of Engineering (Computer Engineering)

TRAININGS:

Business Analyst

Oracle (SQL)

508 compliance

Agile

WAVE Tool

Siebel 7.7 CCC

TECHNICAL SKILLS:

Tools & Utilities : Bit bucket, Jenkins, QTP, QC, Load Runner, Siebel Tools, WAVE, JAWS, TOAD, SQL Dev, MS Visio, PowerPoint, Microsoft Word, Excel. Clear Case, Worksoft, Informatica, Netezza

Defect Tracking Tool : Jira, HP Quality Center (ALM), QTP, Source Forge, Quick Base, Clear Quest

Reporting Tool : BI Publisher, COGNOS

Languages : C++, SQL, E-Script, XML

Databases : Oracle 9i/10g, Mongo, My SQL, DB2

Operating Systems : 2003 Standard/Enterprise, UNIX, Red Hat, Ubuntu, XP/Vista

Centers for Medicare & Medicaid Services (CMS) – Obamacare, MD July 2014 - Present

QA Lead

PROJECT DESCRIPTION:

HealthCare.gov is a health insurance exchange website operated under the United States federal government under the provisions of the Patient Protection and Affordable Care Act (ACA, often known as 'Obamacare'), designed to serve the residents of the thirty-six U.S. states that opted not to create their own state exchanges. The exchange facilitates the sale of private health insurance plans to residents of the United States and offers subsidies to those who earn less than four times the federal poverty line. The website also assists those persons who are eligible to sign up for Medicaid, and has a separate marketplace for small businesses.

Enrollment for the 2015 year through the federal government website, which serves 37 states, started at midnight of Nov 15, 2014, and is expected to last until February 15, 2015. The United States Department of Health and Human Services reported a relatively smooth experience for users.

RESPONSIBILITIES:

Extensive experience in managing enterprise IT project life cycle through all phases including Functional testing, web-services testing, Performance, Automation and Release management activities.

Led team building from scratch and directed the projects to successful completion with great customer satisfaction. Defects were reduced from 28% to 2% in production environment.

Developed collaborative relationships with fellow employees and business partners to achieve objectives; maintain effective external relations with government, business and industry

Worked with the IT Directors & managers to formulate a process that streamlines the entire QA lifecycle

Taking the accountability in delivering SDLC and implementing quality releases on time and within the budget.

Provide leadership and mentorship to the program teams prioritizing projects and ensuring commitments are met providing high quality and cost effective system.

Manage and mentor a 30 member testing team.

Ensured that Test plans, test scripts and testing results are created/reviewed & stored in sharepoint.

Responsible for build and configuration management.

Responsible for analyzing and resolving complex technical and operational issues to provide high quality service, enhance customer and supplier relations, and increase/maintain profit margin.

Responsible for preparing and ensuring that adequate documentation, feasibility estimates, test plans and automated designs are prepared and maintained in lesion with the XLC guidelines

Manage cross area dependencies and developing contingency plans.

Conduct defect Triage meetings for defect periodization and closure.

Analyzed the root cause for batch job failures and online application failures and take the appropriate action to avoid the batch delays

Work as a liaison between different CMS vendors.

Identify and communicate issues in a timely, concise manner to the outsourced development team.

Participate in component built demo and imparted the same downstream.

Perform both manual and automation testing and created various test results to track the same.

Participated in CMS-XOC-Vendors Go-No-Go calls

Used SQL queries to test the back-end database functionality.

Extracted various XML data files from Oracle Database using SQL queries

Validated XML using SQL Queries as per scenarios such as New Enrollment, Termination of Coverage, Life Status change (Birth, Death, Adoption, and Foster care), proration, AgeOff etc.

Verify and Validate data plan uploaded for 2014 and 2015 using SQL queries.

Tested various functionality like Employer/Employee portal, Customer Care Relationship (CCR), UBER User portal from End to End application

Verify, Process and Validate Employer data, Member data and various data reports using SQL, ETL and SSIS packages

Experience in ETL methodology for supporting Data Extraction, Transformations and Loading process in a corporate-wide-ETL solution

Verified Informatica session logs to identify the errors occurred during the ETL execution

Design test scenarios, cases and scripts for customizations and core enhancements.

Performed cross browser testing using Browser Stack – IE 8, 9,10,11 / Firefox – latest / Chrome / Safari

Performed web services testing to validate the data flow from SHOP – HUB – PAS

Performed role based testing for Employer, Employee, CCR, Agent and Uber users.

Tested Spanish and English version of the website.

American Institute of Research, Washington D.C Nov 2013 – June2014

QA Lead

PROJECT DESCRIPTION:

AIR is an implementation partner for the Smarter Balanced Assessment Consortium (Smarter Balanced) which is a state-led consortium working to develop next-generation assessments that accurately measure student progress toward college- and career-readiness. Smarter Balanced is one of two multistate consortia awarded funding from the U.S. Department of Education in 2010 to develop an assessment system (Open Source) aligned to the Common Core State Standards (CCSS) by the 2014-15 school years

RESPONSIBILITIES:

Participate in design sessions, document test requirements and provide feedback on potential design issues.

Participate in component built demo and make necessary recommendation as per the requirement.

Test the application consisting of 21 components divided in three major groups.

Responsible for ensuring that all the required test documents: test plans, test cases, project traceability matrix are created and in liaison with the industry best practices.\

Create and publish test result reports.

Perform both manual and automation testing and created various test results to track the testing results.

Export requirement, test cases into the Quality Center, run manual and automation test cases from test lab and log defects from defects module.

Used QTP to perform regression testing.

Manage testing team by delegating tasks to the team and tracking the same.

Analyze different defect management tool in market and make suggestions in deciding a tool relevant to the project and its architecture.

Conduct Triage meetings with key stakeholder to analyze, assign, prioritize and track the defect to closure.

Identify and communicate issues in a timely, concise manner to the outsourced development team.

Work as a lesion between implementation partner and different outsourced development parties for defect prioritization and closure.

Proficient in testing the different isolated components of the application.

Test group of component and their data / item workflows when deployed as an independent unit.

Testing API communication between two components using REST client.

Verify and Validate data using SQL queries

Testing the application compatibility on different browsers like IE, Firefox, Chrome and Safari.

Testing the application compatibility on different hand held devices like smart phones & tablets.

Perform security / confidentiality & privacy testing to ensure authentication and authorization.

Perform fault injection / exception handling testing.

Analyze risks and document the same in test plan.

Test to see that all the attachments (upload / downloads) in different file formats are active and have the right content as expected.

Ensure that all calculations and data processing techniques that use an algorithm function properly.

Ensure that the application/ components are 508 compliant.

Perform installation testing to check the installation procedure is robust, simple and easy to use.

Assist team members in investigating and resolving issues.

Perform system and regression testing.

Execute the test scripts, log & track defects in JIRA.

Marriott International Inc., MD May 2013 – October 2013

QA Lead

PROJECT DESCRIPTION:

Marriott International, Inc. is an American diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. This project is for Sales, Inventory & Event Management Solutions (SIEMS) which involves multiple integration points like data warehouse and various different application and generating reports through COGNOS.

RESPONSIBILITIES:

Responsible for ensuring that all the required test documents, test cases and test plans were created for projects and held reviews for new features in each release.

Proactive in researching and obtaining answers to questions that may arise in the test process.

Managing the testing team by delegating tasks to the team and tracking the same.

Participate in design sessions: gathering and documenting test requirements and providing feedback on potential design and user issues as required.

Design test scenarios, cases and scripts for customizations and core enhancements, that thoroughly test the business solution provided by Client’s functionality.

Perform functional and regression testing in local, staging and production environments.

Create/update project plans regarding testing and log test results, and close issues/change requests defects (bugs).

Identifying and communicating issues in a timely, concise manner effectively with onsite and offsite resources.

Loaded Opportunity from Legacy Systems by using EIM.

Involved in application maintenance and support.

Participated in user maintenance, break fixes enhancements as well as gathering the business requirements.

Document, design, configuration and development of test scenarios and test scripts during development and system testing,

Tested Siebel views and applets, Siebel workflows, Siebel eScript, Siebel VB,

Tested EIM, EAI, Business Service data loads using SQL

Conducting Triage meetings with key stakeholder to analyze, assign, prioritize and track the defect to closure.

Localization / Internationalization – creating and testing data for 34 prebuilt reports in 15 different languages as per the predefined locales created.

Created and executed the test scripts for Dashboard report used by C level executives.

Conducted tests to verify visibility rules, package level access, report level access for various reports.

Tested Drill up, Drill Down and Drill through COGNOS reports.

Tested conditional formatting for different reports.

Successfully verified the reports output in different format like XML, HTML, Excel, CSV and PDF.

Experience in ETL methodology for supporting Data Extraction, Transformations and Loading process in a corporate-wide-ETL solution

Verified session logs to identify the errors occurred during the ETL execution

Extensively involved in testing PL/SQL stored procedures in Netezza database

Assist team members in investigating and resolving product issues.

Centers for Medicare & Medicaid Services (CMS), MD Nov 2009 –April 2013

QA Lead

PROJECT DESCRIPTION:

The project is for creating and tracking appeals for US Department of Health & Human Services known as MAS. This project is basically involving Production support & Enhancing the Siebel Financial application. It also has Siebel Standard Interactivity application to provide accessibility support. It is spanned across multiple releases & has many different groups of users for which different customizations are implemented

RESPONSIBILITIES:

Created UAT/QA test plans, strong manual, functional, system and regression testing in an agile development environment.

Involved in Automation Framework Implementation and Automation Infrastructure Development.

Motivated and Trained new employees regarding application and production.

Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.

Developed automation test plans, high-level test cases based on business requirement specifications and design documents for smoke test coverage.

Identified automation scenarios from manual regression scripts.

Reported automation script status and execution results.

Responsible for preparing and ensuring that adequate documentation, feasibility estimates, test plans and automated designs are prepared and maintained in lesion with the XLC guidelines

Conducted JAD sessions with the stakeholder on 508 compliance.

As part of SWAT team member, worked closely with business, testing team & developers in resolving the defects.

Evaluate test tools for use in regulatory, security, automation and performance testing.

Monitored and assisted in designing and development of Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.

Worked on making the system 508 compliant, it involved testing the HTML Attribute property, the controls & layout.

Used WAVE Tool to find & track the page accessibility.

Used JAWS tool to ensure the application attributes, controls and field values can be read out to enable easy navigation and usability.

Compared and verified the functionality/layout changes in High Interactivity vs. Standard Interactivity for both applications.

Documented the discrepancies between the standard and high interactive application version.

Gap Analysis between Siebel 8.1.1.3 SIA vs. 8.1.1.4 SIA also Fixed Siebel Batch Load EIM processes to fix existing load processes.

Sanity testing the system at the end of each migration.

Involved in Regression testing as the new enhancement has been developed.

Tested the application during system testing, integration testing and user acceptance testing.

Execute the test scripts, log & track defects and publish the test reports in Quality Centre

Tested Static & Dynamic Toggle Applets, Pick Applets, Associate and Shuttle applets

Tested the EIM jobs integration with the external system for bulk import of data and verified the same using SQL .

Experienced in Testing Web –Services

Tested deployment and customization of BI Publisher Reports using XML

Trained co-workers to efficiently author protocols from functional requirements using positive and negative testing strategies

Use SQL to query for data across the databases.

Developed SQLs for Extracting data from database and built data structures, reports.

Troubleshot issues related to Select Refresh and data loading process

Coordinated with testers to effectively track/fix/close the defects encountered.

Single POC for raising/ maintaining/ documenting/ updating ORACLE support SR & 508 Issues.

Successfully migrated the sif, images and other deliverables across multiple environments using VSS.

Single POC for check-in check out request in VSS.

Actively migrated the user (LOV), admin data (View-Responsibility) & srf across the environment and worked closely with CM team.

Johnson & Johnson, NJ Apr. 2007– Oct 2009

QA Tester

PROJECT DESCRIPTION:

This project is for a Johnson & Johnson, an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer. They used web based eCustomer for sales and Call Center for administration. The project involved new implementation as well as production support.

RESPONSIBILITIES:

Actively involved in requirements definition meetings with design team

Participated in design walkthroughs and prototyping and implemented the suggested changes

Successfully tested and validated the functionality of multiple Siebel modules including Accounts, Contacts, Opportunity and Activities.

Involved in Smoke testing, Sanity Testing on Every Drop

Tested the functionality for entire online product shopping (Checkout) process.

Associate View to Responsibilities and LOVs creation/maintenance.

Project initiation documents preparations related to infrastructure management

Developed and executed QA Test Plan with schedules, QA Test Strategy, detailed Test Scenarios and Test cases (white box, black box) for testing dynamic applications with Web-based interface.

Wrote & executed the test cases for Credit Card Validation Interface in Quickbase tool.

Experienced in testing Client Telephonic Interface (CTI)

Executed the test scripts and logged defects during System integration & User Acceptance testing in Quickbase.

Worked on many SQL queries used to verify the data uploaded in the database

Generated graph, defect reports by severity & report them to manager.

Worked on creating traceability matrix to trace Business Requirements, Functional Requirements and Use Cases

Worked on performing Gap analysis between businesses requirements of proposed system and existing system

Worked on creating UML Diagrams

Worked as a team member to design the models for the database, and Ad hock reporting

Worked on manual testing of the data base, and on various reports in MS Excel.

Worked on Project documentation preparation with MS Visual Studio, MS Power Point and MS Word Document.

Played a major role in developing the product user manual

ADA, IL April 2005 – Mar 2007

QA Tester

PROJECT DESCRIPTION:

The project was for one of the world’s largest dental association. ADA Upgraded Siebel 7.5 to Siebel 7.8 Call Center, Financial eCustomer and also added enhancements the functionalities of existing applications for managing their employees, customers and clients.

RESPONSIBILITIES:

Actively involved in requirements definition meetings with design team.

Participated in design walkthroughs and prototyping and implemented the suggested changes.

Tested Applets, Views, Screens, Business Components and Business Objects

Tested List of Values, Pick Lists (Static &Dynamic), Toggles and Drilldowns.

Associate View to Responsibilities and LOVs creation/maintenance.

Wrote functional requirements, process flow diagrams, test scripts, user training materials, and system maintenance manuals.

Tested the functionality for entire online product shopping (Checkout) process, Siebel order management.

Created test data for validating payment and quote/order modules.

Implemented document version control by maintaining the deliverables in SourceForge application.

Tested new fields in BC and user properties to achieve desired customization.

Involved in participating and organizing JAD sessions with the business users to fix the anomalies in the mapping process and participated in Gap Analysis to identify data anomalies to determine the cause and identify options for the removal of the data anomalies.

Experienced in testing Client Telephonic Interface (CTI)

Created, Verified and managed the First Responders list, and IT call list.

Tested the application during system testing, integration testing and user acceptance testing.

Execute the test scripts, log & track defects and publish the test reports in SourceForge.

Discussed with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification.

Documented the enhancements and converted them into business rules so that they can be used by the development and the testing teams

Developed ER diagrams and Physical Data-model along with testing so as to provide a clear understanding of the system under development and for reference of the testing tem

Developed the Business Requirements Document for the reports that was to be used by the development team and later by the testing team

Worked closely with the project Manager in planning, coordination and implementing methodology.

Responsible for Documenting in each phase of RUP Methodology, in Risk Assessment, and in validation & verification of the Testing process

Linked the requirements to the appropriate test cases and maintained RTM in Quality Center.

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