Chuck Callahan 704-***-**** acz90a@r.postjobfree.com

***** ****** ****** **, ************, NC 28078

EXPERIENCE

ProctorFree, Huntersville, NC

Technical Support Representative, September 2016 to Current

Provide desktop level customer support to collegiate students and instructors in the use of our software.

Troubleshoot issues within a PC and Mac environment. Including wired and wireless internet provider issues at the client level.

Provide one on one training in the use of our software Door Works, Huntersville, NC 2016

Technical Support for office and manufacturing environment

Supported LAN, providing troubleshooting and maintenance of a small peer to peer network.

Created Excel worksheets / VBS apps to assist in production and logistical efforts of the staff.

Provided backup support for CAD work and CNC router operation Equity futures trader, Huntersville, NC, 2010 to 2015

Converted a casual part time trading plan, into a career. Unable to reach specific goals. Returned to the workforce.

The Hartford Insurance Group, multiple locations, 1989 to 2010

System administrator, LAN/WAN for large scale networks.

Desktop support, including hardware installs and replacements, software installs, troubleshooting in a Remedy ARS environment.

Network level support, Active Directory administration, inventory control, remote access / VPN support, Exchange server support SKILLS

Strong Computer skills, desktop experience, in both WinTel and Mac environments.

Strong oral and written communication skills

Broad range of technical knowledge and work experience

Competent, punctual and dependable

EDUCATION

Mercer University, Macon, GA: Bachelor of Arts

Officer Candidate School Graduate, Pensacola, FL: US Navy Heli-Class, Van Nuys, CA: Commercial Instrument Helicopter rating South Piedmont Community College, G-Code programming and Machining Certificate