M. Noman Ali Qureshi

Richmond, Virginia ***** acz8yy@r.postjobfree.com Cell: 703-***-****

OBJECTIVE

Detail-oriented, creative, highly skilled state employee with exceptional organizational and communication skills, hands-on training, technical experience accompanied with valuable certifications, seeks opportunity as a Technical Support/Desktop Support Specialist/ Security Analyst in apparent IT firm to use all professional and personal skills to ensure increased client satisfaction and enhance the productivity of organization.

SUMMARY OF SKILLS

Organizational Skills

Solid analytical, communication, problem-solving skills

Excellent time and project management skills

Critical thinking skills for planning and implementing organizational procedures and strategies

Performing detailed risk analysis for betterment and productivity

Good presentation skills within both small and large groups

On-hand training and certifications in advanced security protocols and strategies

Document security and confidentiality

Technical Skills

Equipped with excellent troubleshooting and resolution abilities, which include the following skills and areas of expertise:

Operating Systems such as LINUX, Mac, Windows, 7, 8, 8.1 and 10.

TCP/IP Protocols

Ticket Management Software

Microsoft Access

Microsoft Office/Outlook

Adobe Acrobat, Photoshop, Illustrator, InDesign

HTML

VOIP

Mission Ware & MS Front Page

Customer service skills (attending calls, resolving issues, addressing requests)

Printers maintenance and installation (Laser, Inkjet, Thermal printers etc.)

Hand-held scanners maintenance

Application Support

Network User Administration

Cloud storage and security

IOS, Android and Blackberry

Typing speed 60WPM

IT TRAINING & CERTIFICATIONS

Network Support Specialist Program (2017)

CompTIA A+ 220901- Managing &Troubleshooting Part 1

CompTIA A+ 220902- Managing & Troubleshooting Part2

CompTIA Network+

CISCO Networking

CompTIA Security+ (Currently Enrolled)

Certified Information Security Professional (2017)

Principles of Computer Security (Enrolled)

EC-Council Certified Ethical Hacker CEH v9 (Enrolled)

COMPTIA Advanced Security Practitioner CASP (Enrolled)

EDUCATION

High School Graduate: Govt. Delhi Inter College (Pakistan): Equivalent to High School Diploma in USA: 1999

Bachelors in Commerce: University of Karachi: Pakistan: 2001

Diploma in Automotive: J. Seargent Reynolds Community College: USA: 2005

BS in Applied Physics: University of Karachi: Pakistan: In Progress

IT EXPERIENCE

New Horizons Computer Learning Center (Technical Support)

Richmond, VA

(November 2016-Present)

Studying computer courses including CompTIA A+ (Part1 & Part 2), Network+, Security+, CISCO Networking,, Ethical Hacking, CASP.

Working in professional workstation environment

Trained to install and manage Windows 7, 8, 8.1 and 10

Trained to troubleshoot PC components in physical labs

Trained to troubleshoot and configure software applications and security protocols

Trained to oversee and answer user queries to resolve issues

Enter commands to verify system functionality and detect errors

Trained to perform maintenance and installation of peripheral devices, cables, operating systems, server management, LAN/WAN, video network and communication services

Read technical manuals and perform computer diagnostics

Trained to perform disaster recovery planning and implementation

Trained to perform complex troubleshooting of routing and switching platforms

PROFESSIONAL HISTORY

Correction Officer

Department of Commonwealth Virginia

Deep Meadow Correctional Center

Richmond, VA (2013-Present)

Job Specifications

Prepare documentation, write memos, warrants, daily notes or warnings, official letters, applications on daily basis

Perform Risk Assessment and implement strategies for document security and privacy protocols

Use Desktop support applications, Windows 7, 8 and 10

Troubleshoot basic hardware devices for daily use such as printers, monitors, scanners, cameras, laptops etc.

Use effective communication skills for increased client satisfaction

Build security by using electronic devices, such as tablets, phablets, two-way radios, CCTV cameras, computerized security system

Deal with basic computer hardware and software applications for daily activities

Supervise inmate visitations

Transport inmates to other institutions

Maintain records and documents for inspection, backup, risk and strategy analysis and routine assessments

Unarmed Security Officer

SECURITAS Inc.

Richmond, VA (2008-2012)

Job Specifications

Protected life and property on the Anthem grounds: Insurance Agency

Patrolled on foot and via van, remaining alert at all times

Record all activity and maintain security on the site using security software and other hardware equipment such as, CCTV cameras, walkie talkie two-way radio, phablets etc.

Troubleshooting and maintaining electronic devices and software applications on daily basis

Performing day to day communication with clients through emails, over phones and in-person.

Auto-Technician

Crown Acura & BMW

Richmond, VA (2006-2008)

Job Specifications

Fixed car engines, brakes, transmission and changed car oil

Performed installation and maintenance of auto-parts

Performed preventive maintenance such as tire rotation, engine tune-ups

Inspected and tested vehicles for better performance

Auto Technician

Hyundai

Fairfax, VA (2005-2006)

Job Specifications

Fixed car engines, brakes, transmission and changed car oil

Performed wheel balancing, replacing filters

Performed inspections and testing to upgrade the performance

Computer Lab Technician

Woodson High School

Northern VA (2001-2005)

Job Specifications

Coordinated scheduling of students and teachers for the purpose of maintaining computer lab operations and activities

Supervision of lab equipment and inventory

Kept detailed records of lab equipment and supplies

Troubleshooting hardware and software with help of technical experts

Installing, replacing and configuring new hardware components

Performed routine preventive maintenance such as, de-fragmentation, virus scanning, creating/clearing bookmarks etc.

Prepared documentation (e.g. reports, instructions, memos, etc.) for the purpose of providing written support and/or conveying information.

OTHER CERTIFICATIONS

Security & Threat Awareness Training (2016)

Privacy and HIPAA Training (2016)

Overview of Organizational Procedures & Strategies Training (2016)

DOC- Safety Training for VADOC Online (2016)

DOC- PREA Basics Online Course Online (2016)

DOC- Basic Gang & Security Threat Group Awareness Training Online (2016)

Basic Correctional Officer Academy training (2013)

Unarmed Security Officer D& D Security Training Academy (2008)

Certificate of Training: Arrest Authority D& D Security Training Academy/CPR Certified (2008)

Certificate of Training: Virginia Armed Security Officer D& D Security Training Academy (2008)

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