Customer Service Quality Assurance

Kamal S. Gainous

***** ********** **. ******, ** 77386

Home Phone 281-***-****

E-mail *********@*****.***

OBJECTIVE

To find and secure a fulltime opportunity in a supervisor role that will allow me to utilize my skills.

QUALIFICATIONS

Customer Service Rep Sales Warehouse Shipping & Receiving Inventory Control

FedEx, Ups Forklift Certified Pallet Jack (P.E) Quality Assurance Will-Call

Computer Skills:

* Macintosh, IBM PC, Data entry, 10 Key Punch

* Software Applications: Microsoft Outlook, Lotus Notes, Excel, Power Point, Microsoft Word, WMS, SAP, and HPOV

EMPLOYMENT

Outbound Team Leader/Essendant Co. 7/30/12 –Present Ensure orders are sorted, routed and palletized to the correct dealers specifications, so that orders will be delivered correctly. Making sure all exception are cleared, so that orders can be manifested in a timely manor to make departure times. Ensure that UPS and FED-EX packages are being loaded properly and the consolidation packages are filled with the correct Items for that customer. Over see our LTL and TL routed orders. Hold take fives and safety meeting with the team to go over current processes, new processes and safety guidelines. Contact carriers for our special routed orders or drop shipments. Ensure HAZMAT labels are being applied boxes/cartons. Print productivity reports for the team, so that they know their productivity level and where improvements need to be made if any.

CSR/Cisco-DB Schanker logistics (Lead) 5/31/2011-07/27/2012 Ensure all inbound freight can be received in. Use problem solving skills to fix troubled shipments that could not be received into the system. Create work orders for shipments that could not be received in due to PO issues, overage, shortage, damage or mis-deliveries. Contact the CPa or MPa, so that they can assist in resolving the issues. Communicate with other team members via e-mail, phone, and instant messaging, so that issues can be resolved. Insured that inventory was accurate by performing cycle counts and fixed all inventory discrepancies through work orders. Operate all equipment such as reach truck, cherry picker and sit down forklift.

CSR/ Exel-HP (Coordinator) 1/26/06-1/6/2010

Responsible for locating and retrieving material for all cancelled orders for HP. Process orders using the SAP software and reversed finances to business units systematically and physically. Clear inventory reports with canceled material and insured it went back to stock with all finances available. Maintained inventory accuracy and did cycle counts on a daily basis. Made certain all material being received and shipped would match with correct serial numbers of parts designated by the sales order number or the work object number. Assist my team members in locating material and process paperwork. Provide daily reports to supervisors (meeting, spreadsheets, phone, e-mail, etc).

Quality Assurance Clerk I, FedEx Ground 2002-2006

Maintained inventory of packages in the warehouse and made certain packages had correct shipping information. Responsible for tracking packages for customers. Insured that hazmat packages were packaged correctly and followed proper procedure for hazmat spills and disposal process.

EDUCATION

2006-2008 AABA, American Intercontinental University

1998 High School Diploma, Oak Ridge High School

CERTIFICATIONS

Hazmat, Forklift/Reach Truck Certified, Excel II

REFERENCES AVAILABLE UPON REQUEST

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