sales, customer service, technical support

Location:

Boise, ID

Salary:

50,000

Posted:

May 10, 2017

Contact this candidate

Resume:

Mark K. Eden

**** ******* ****** *****, **. *****

Phone: 208-***-**** or 208-***-****

***********@*****.***

Summary: Highly experienced Customer Service professional with excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal supervision.

Customer Service Experience:

Providing amazing service for inbound calls from customers who want to redeem their loyalty points for travel (Connexions Loyalty)

Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients (Sykes Enterprises)

Displayed exceptional customer service skills during phone conversations with credit card users to resolve banking issues quickly and effectively and to create a positive atmosphere and relationship with (Citi-group, and Sykes Enterprises, Incorporated) clientele

Provided solutions to support customers effectively by troubleshooting wireless data devices (Verizon Wireless, Directv) within a call center environment, and effectively educated customers (Tier III Technical Support) as to the proper operation of their individual devices, and to increase customer loyalty and product satisfaction

Excellent phone etiquette and voice tone with strong empathy and problem solving skills

Determines appropriate action to be taken on customer’s behalf, and quickly gains customer’s confidence through knowledge and experience as to the best course of action (first call resolution)

Maintains proficiency in programs, products and services as assigned

Maintains accurate records through data entry

Communicates with team manager, team members, and other teams regarding problems, solutions and trends

Personnel Training experience:

Supervised 10 employee returns warehouse

Operational trainer of all personnel in warehouse operations: shipping, receiving, order processing, returns, call closure and inventory of over 50 full-time employees.

Team lead and safety lead

Conducted team meetings and safety meetings

Employment History:

Travel Consultant: Connexions Loyalty, Boise, Idaho

(November 2016 to March 2017)

Customer Service Agent I: Sykes Enterprises, Incorporated, Boise, Idaho

(November 2015 to August 2016)

Customer Service Representative: Citi CardMember Services, Meridian, Idaho

(May 2013 to December 2014)

Contactor: Intelligent Employment Solutions, Boise, Idaho

(March 2012 to May 2013)

Tier III Technical support: WDS Global (Verizon Wireless) Boise, Idaho