Pharmacy Technician Customer Service

Miriam Cheng Pharmacy Technician

*********@*****.*** 510-***-**** Hercules, CA 94547

Experienced pharmacy technician with management and training experience, extensive knowledge and experience with managed healthcare policies, successfully developed, reorganized, and implemented policy and procedures for staff of over 30+ pharmacist and technicians, aided in development of clinical drug criteria, experienced in development of user interface program for automated robotics, filling program and machinery. Areas of Expertise include:

Analyzing Information

Customer Services

Managing Processes

Administering Medication

Health Regulation

Productivity

Verbal Communication

Pharmacology

Robotics

Professional Experience

PARTNERSHIP HEALTHPLAN Fairfield, CA 2016 - 2017

Pharmacy Education Specialist

Assisted in survey readiness activities to ensure the department is complaint with all applicable regulations, licensure requirements, accreditation standards (i.e. NCQA) and new legislation. Conducted regular inter-rater reviews to measure individual and departmental staff work performance against established standards, Served as a consultant in developing clinical drug criteria to determine medical necessity for department use.

Key Accomplishments:

Successfully developed, implemented, presented, and facilitated training with the Pharmacy Services Department for both Northern and Southern regions to be more cohesive and consistent in TAR reviews.

Collaborated with other to identify, recommend, and implement new, creative, innovative learning and development offerings and techniques to meet department objectives.

BONE APPETITE Hercules, CA 2013 - 2016

Co-Founder/Coo

Provided clear analysis, and presentation of financial and analytical reports to investors.

Key Accomplishments:

Branded product development, hired and managed staff, conducted regular training in government food safety protocols, ensure proprietary methods are maintained.

Selected and sourced inventory and ingredients within budget without compromising the quality of product successfully negotiated in pricing and contracts.

VIBRANT CARE PHARMACY Oakland, CA 2015 - 2016

pharmacy Manager

Reorganized and implemented new techniques to fill bubble packs more efficiently, developed protocol for quick fill medications to ensure prompt delivery, experienced in developing the user interface of our current robotics program, highly effective organizational skills, and knowledge of pharmacy laws and regulations.

Key Accomplishments:

Preserved out flow of medication dispensed, monitored influx of new prescriptions and triage the critical, maintained inter-company inventory, and products, coped and trained staff of 10 techs and pharmacist.

Sustained day to day transactions and operations with outstanding customer service, successfully reorganized policy and procedures for the pharmacy.

Prepared and lead internal and external audits

Analyzed, negotiated, and reviewed purchasing contracts and inventory management.

CVS PHARMACY Northern region, CA 2006 - 2013

pharmacy Technician

Prepared medications by reviewing and interpreting physician orders; detected therapeutic incompatibilities, dispensed medications by compounding, packaging, and labeling pharmaceuticals. Controlled medications by monitoring drug therapies; advised interventions. Completed pharmacy operational requirements by organizing and directing technicians' work flow; verified their preparation and labeling of pharmaceuticals.

Key Accomplishments:

Promoted a path to better health by engaging customers to learn about their health and medications; educated customers about CVS services and products appropriately.

Appreciated and followed applicable federal and state laws, professional standards, and ethical principles, focused on the customer, prioritizing customer needs and ensured customer satisfaction.

BERLEX PHARMACEUTICALS Location 2005 - 2007

Research Associate (Systems Biology Group)

Maintained pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, contributed to team effort by accomplishing related results as needed.

Key Accomplishments:

Prepared and managed detailed databases and procedure logs, prepared reports on research methodology and conclusions, assisted with preparations for and conducting of experiments.

Prepared and maintained laboratory equipment prior to and after work, developed and implemented quality control procedures for research methodology, examined and researched recombinant DNA using ELIZA and a variety of blot test.

Education & Training

[Bachelor in Cell & Molecular Biology]

CALIFORNIA STATE UNIVERSITY East bay 2008

Pharmacy Technician Certification Board, [California State Board of Pharmacy Certified], 2017

Designated Representative License Drug Wholesaler, [California State Board of Pharmacy Designated], 2016

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