Active Directory Support

Raul Godinez

**** ********** **. *******, ** ****1 Phone: 713-***-****

Email: ****.*********@*****.***

Career Summary

Dynamic individual with outstanding communication skills, Bilingual (English, Spanish). With 15 years’ experience in the

Information Technology industry. Seeking a challenging career in the technology industry, to utilize my quality driven

professional ethic. I have a result oriented personality, with creative problem solving skills.

EDUCATION

09/98 - 04/00 MTI College of Business and Technology - Houston, TX

Associate Degree - Computer Systems Occupational Technology

EXPERIENCE

03/2015 – to present Opportune LP – Houston, TX

IT Analyst

• Responsible for maintenance of servers, manage and support APC infrastructure. Support an manage and maintain

company security. Managed multiple client VPN setup, configuration and security. FTP site configuration,

maintenance. Symantec virus administration. Managed email security, setup and configuration. Administer/configure

VoIP phone system.

• Special projects as assigned, configured, migrated and setup new bank financial database

• Desktop support to over 200 users, deployed software applications, updates. Deployed Office 365 and Windows 10 to

users. Administered Internet security software company wide. Migrated network shares to new implemented

infrastructure

08/2005 – 01/2015 Baker Hughes - Houston, TX

Systems analyst

• Assisted in the design, specification, implementation, and maintenance of automated and manual systems.

• Work with users in the support of business applications. Handled special projects as assigned.

• I was involved in removing 22 regional Oracle databases from replication. Created user accounts and gave access

rights to users in a proprietary application that ran on Oracle forms.

Helpdesk support analyst

• Assisted with PC peripheral/accessory devices, provided technical assistance and support configuring and trouble-

shooting desktops, laptops and other office peripherals.

• Installed, modified, and maintained software, created and managed new user accounts among several systems (Lotus

Notes, Active directory, Citrix, proprietary software)

• Active Directory Provisioning, Group Policies, OU, scripting, etc., removal of viruses, spam and ad aware infected

computers

08/2001 - 4/2005 SITEL/HP - Houston, TX

Help desk support analyst

• Assisted end users with the installation of Compaq computer equipment, laptops, desktops and printers.

• Improved customer satisfaction and first call resolution, improving call volume.

• Troubleshooting installation of software and hardware. Troubleshooting printers, Email support.

• Was in charge of all Ipaq repair and return process. Received customer ipaq, ship ipaq to HP repair center, contacted

customer and advised cost of repair, tracked shipments, verify shipping status

Functional/Technical experience

• Oracle database maintenance/administration

• Oracle database replication

• Oracle sql

• Citrix/Active directory

Contact this candidate