Technical Writer/Manager
Resume:
Computer Web: HTML, Microsoft FrontPage, Macromedia Dreamweaver, Java
Experience Software: Adobe Acrobat, FrameMaker, Microsoft Office, Paint Shop Pro, RoboHelp, WinHelp, Macromedia Fireworks, AuthorIT, RoboHelp for Frame Maker, Lotus Notes, SharePoint
Work Bank of America (Countrywide)
Experience Operations Consultant (April 2009 to Present)
Technical Writer (March 2007 to April 2009)
Work with Subject Matter Experts to create, edit and update policies and procedures for the Home Loans group of Bank of America
Participate in a committee on quality control for consistency standards
Mentor new writers to my group
Write, edit, and update bulletins sent out to field employees
Help to clearly define departmental responsibilities and ensure our documentation reflects our responsibilities
Use Sharepoint to update daily reports on SLAs, project durations, and other metrics
etalk – Irving, TX
Technical Writer (October 2005 to August 2006)
Architected documentation set for new release.
Wrote and edited end-user documentation, including user guides, pre-installation requirements cards, installation guide, and administration guides
Created and edited online help systems using RoboHelp for Frame Maker
Wrote a new standard’s guide
Computer Associates – Plano, TX
Principal Writer (August 2005 to September 2005)
Architected and implemented the documentation set for an entire product group
Mentored new writers on standards, procedures, and writing
Wrote and edited end-user documentation, including user guides, marketing-style quick start cards, installation guide, and administration guides
Created and edited online help systems, including HTML, Java, and WinHelp
Edited and proofed other writers’ documentation
Helped implement and enforce standards
Manager, Technical Publications (August 2004 to August 2005)
Managed a diverse team of remote writers, including writers in England and India
Managed the documentation life-cycle from development input through printing
Mentored new writers on standards, procedures, and writing
Edited and proofed other writers’ documentation
Helped develop, implement, and enforce standards
Helped redesign document life cycle to more closely match company objectives
Senior Technical Writer (August 2000 to August 2004)
Managed documentation creation process, including scheduling, writing and editing, and submitting for printing
Wrote and edited end-user documentation, including user guides, marketing-style quick start cards, installation guides, and administration guides
Helped develop and present “brown bag” lunch courses on technical writing topics
Computer Associates – Senior Technical Writer, cont.
Created and edited online help systems, including HTML, Java, and WinHelp
Managed small group of technical writers as project lead
Mentored new writers on standards, procedures, and writing
Sterling Software (Computer Associates) – Plano, TX
Distribution Coordinator (May 1999 to April 2000)
Managed production process of all documentation and media
Order Manager (November 1997 to May 1999)
Processed enterprise software orders ranging in value from $10,000 to $5,000,000
Reviewed contracts for non-standard language and helped legal finalize those contracts
Co-wrote standards guide for Order Management department
Education University of North Texas – Denton, TX May 2007
Master of Arts in Technical Writing
Minor in Business Management
University of Denver Publishing Institute – Denver, CO August 1997
Midwestern State University – Wichita Falls, TX June 1996
Bachelor of Arts in English (Cum Laude)
Minor in Business Management
Awards Multiple Silver and Bronze Awards 2008 - Present
Recognized for excellent service towards business partners, timely and efficient completion of projects, and service above and beyond
Development Recognition Award (CA) May 2003
Awarded for appreciation of service and outstanding contributions
Beeper Pay (CA) 2001
Recognized by a customer for work above and beyond, resulting in a bonus
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