Project Manager Management
Resume:
ERIC WALKER
Gilbert, AZ *5233 ******@*****.*** Cell: 480-***-****
SUMMARY
Certified PMP Project Manager with extensive experience managing software and hardware projects. Projects covered all phases of the Development Lifecycle from system concept formation, requirement specification, task definition, implementation, testing, and maintenance. Professional strengths include exceptional ability to integrate diverse stakeholders to identify, plan, schedule, budget and implement projects, while providing consistently positive results. Process oriented while still maintaining a focus on methodology and on the business objectives of the project and the company. Key skills include:
Experienced in SDLC/Waterfall and Agile/Scrum Project Management
Innovative Risk Assessment and Mitigation
Creative Problem Solver
Excellent ability to manage multiple projects from inception to completion
Exceptional Process Improvement Techniques
Superior Project Scheduling Development
PROFESSIONAL EXPERIENCE
CVS_CAREMARK, Scottsdale, AZ 2015 - 2017
Sr. Manager
Sr. Manager Client Services for Transition Fill, Hospice/ESRD, Vaccine
Supervisor for Operations team (6 direct reports) for Business support (Internal, Customer, Audit)
Provide support for IT projects needed
Coordinator for project plan/implementations for Business department
CVS_CAREMARK, Scottsdale, AZ 2007 - 2015
Senior Advisor Project Manager
Project Manager for Med-D/Medicare, Healthcare
Serve as key Project Manager for Med-D/Medicare for Prescription Benefit Management (PBM) claim processing (Over 1 billion per year) systems for the company.
Create Project Development Requests (PDF), includes initial project scope and justification to do project.
Develop the high level Business requirements for Project Charter for initial estimation for scope and resources/teams needed.
Create and present project proposals for funding approval.
Work with resource managers from multiple departments for staffing requirements and to develop supportable project milestone/timelines.
Provide information to team for project kickoff.
Develop detailed project plan, work breakdown structure (WBS). This includes task input, resource allocation and leveling, scheduling deliveries, identifying project milestones and critical path, and tracking project status against the original baseline schedule.
Work effectively with resources across team boundaries and in multiple countries/time zones to build mutual trust and encourage respect and cooperation. Build morale and team productivity by recognizing and praising the efforts and achievements of the team.
Serve as a Subject Matter Expert (SME) for the project and manage project teams with resources in multiple countries and across multiple time zones.
Direct the activities of project team members, hold responsibility for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project.
Run and provide status meetings/updates in a clear, concise format the team will use to report project information within the team and to stakeholders.
Work hand-in-hand with Sr. Management and Stakeholders to ensure the project is producing the business value as desired.
Create and present detailed project information for executive management and current and potential customers during the project lifecycle as needed to promote project.
Perform Risk management reviews and develop mitigation plans to reduce possible project impacts.
Owner and manager for Change Control Board and change control process.
Define, analyze, and interpret all project metrics, track project issues and risks and drive issue resolution to closure.
Manage team for Business/Functional requirements development and approvals.
Manage Design and Code review meetings.
Coordinate Test planning and Test case development to ensure all of the requirements defined by the project are tested and regression testing is performed to avoid defects.
Participate in Test Result reviews and is one of the key approvers to ensure the project is completely ready to release to Production.
Manage the project release within the PBM platform production release and warranty support processes.
Serve as a technical contact for projects in post production. Conduct meetings with the customers to gather feedback on performance and possible additional enhancements desired by the field.
Work with business owners/clients on creation of training material and rollout plans for newly released functionality.
Facilitate compilation for lessons learned information, and project closure completion.
Combine strong analytical and technical program design abilities, driving and coordinating multiple projects from inception to completion. Led project teams ranging from 30,000 – 1,000 hours with 5 to 100 resources and managed up to 7 simultaneous projects. Highly effective and resourceful translating complex business requirements into technological requirements to be used in the development of the project.
Mentor and coach project managers on methodologies, standards, processes, and procedures to be used in managing projects for the department.
Develop hybrid project management strategy using Agile principles and the Scrum framework for managing changes (Scope, Requirements, Defect resolution) within existing projects in flight to minimize impact.
Leverage Agile principles and the Scrum framework for managing critical short duration projects. (Short notice compliance changes, key customer issue resolution, critical production issues.)
INTER-TEL INTEGRATED SYSTEMS (A MITEL COMPANY), Chandler, AZ 1994-2007
Provider of Business Communications Solutions
Project Manager
Led effort for incorporating Voice Over IP Telephony into existing Telecommunications product lines.
Directed projects working with vendors integrating with company products. This included technical reviews on product integration as well as review for conflict with existing products.
Developed a toolkit for developers integrating their products with the company’s products.
Provided technical support for developers integrating with company products.
Served as the main technical contact for projects during field testing for Beta trials. Conducted weekly meetings with the customer sites to gather feedback on performance and possible additional enhancements desired by the field.
Provided technical field support for post production release. Included customer site visits to resolve issues and gather feedback on performance and possible additional enhancements desired by the field.
EDUCATION
Bachelor of Science in Electrical Engineering
Arizona State University, Tempe, Arizona
AFFILIATIONS / CERTIFICATIONS / AWARDS
Project Management Institute (PMI)
Project Management Professional (PMP) #253119
Linkedin Profile: https://www.linkedin.com/in/eric-walker-440534
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