Customer Service Manager/ Administrative Assistant
Resume:
Tina R. Ballard
**** ******* *******, ** *****
****.********@*****.***
Objective: To work with diligence and excellence, while demonstrating my professionalism and organizational skills to be a great access to your company.
Professional Skills:
Excellent organizational / Planning Skills
Skilled in SEPH SIMS
Outstanding customer Service
Skillful in Micro Soft word / Out Look / Excel / Power Point
Strong attention to detail
Work Experience:
Sheppard Pratt Health System Baltimore, MD 2014 – Present
The Forbush School at Prince George’s County
IEP Office Assistant / Educational Assistant
Prepared invitations for upcoming Annual, Reevaluations, Transportation, and Behavioral meetings for District of Columbia Public Schools, and Prince George’s County / Non Public Students.
Handled all bus referrals (notified parents, non-public transportation supervisors, special education case manager.)
Notified IEP Coordinator when a behavioral, and or transportation meeting was needed.
Ensured all updated IEP’s are current with Teachers, Students Related Service providers and Case Manager.
Effectively communicated with parents about student’s absence, meetings, and referrals.
Maintained student’s files (paper and electronically) according to school, OSSE, and MSDE standards.
Provided assistance to case manager, teachers, related service, and other support staff with goals, progress reports, annual reviews ect.
Proof read all IEP goals ensuring they’re developmentally appropriate, curriculum / standards based, strength based, and relevant to individual students.
Scanned files to coordinator, case manager, and related service.
Assist teacher in developing / reinforcing students’ skills in academic, social and behavioral areas through the use of appropriate educational materials and techniques.
Prepared and implemented academic, independent living and social skills.
Assist students to assume responsibility for their own behaviors through positive and appropriate ways of expression.
Make copies of materials.
Kmart Oxon Hill, MD 2013 – 2014
Front End Supervisor
Answered multi-line phone calls
Assist customers with refund / exchanges
Assist Cashiers with escalations
Cash Management
Clean and organized front end
Verizon wireless Lanham, MD 2005 - 2013
Sales Supervisor / Assistant Manager of Operations
Lead team to achieve and exceed monthly goals
Train, mentor, and motivate team to excellence
Meet with team to review goals and set reasonable objectives
Effectively implemented policies and procedures
Performed monthly inventory, weekly audits
Cash Management
Excellent customer service
Merchandizing compliance
Education:
Prince George’s Community College PG County
McKinley Tech Senior High School Washington, DC
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