Customer Service Payroll
Resume:
Romeo M. Ignacio, Jr., FPC
Blk* Lot** Phase*-B Mondragon St. VVEV Cainta, Rizal
****.*******@*****.***.**
Has more than five (5) indispensable years of experience in US Payroll
Received Fundamental Payroll Certification (FPC) from American Payroll Association
Part of the Work Shadowing team for Nestle US Market
Member of Batch 1 Pioneer Group of Mondelēz International US Payroll Project
Functional Trainer for payroll bank-related and Year-End processes
Acted as Payroll Case Manager covering the issues of essential areas of US Payroll (Core - Processing and FI Posting, Non-Core – ADHOC reports validations, bank reconciliations, inputs of different payments and deductions, and time and attendance, and US TAX and Garnishments)
Has expert level of understanding of US Garnishment Federal and State Law
Received numerous awards and recognitions for giving an excellent customer service
Updated and finalized Business Process Manuals
Introduced a process improvement project for a payroll bank-related process
Payroll Coordinator – Data Entry and Payroll Processing
Mondelēz Business Services
(June 2015 to May 2017)
JOB DESCRIPTION:
Responsible for capturing and transforming US and Canada payroll processes from SAP Sharp tool to UltiPro tool.
This includes doing process documentations on payroll imports such as one time earnings and deductions, off-cycle inputs, and payroll bank-related processes such as Stop Payment / Reissue for checks and direct deposits and Uncashed Checks, doing User-Acceptance Testing for payroll inputs and On Cycle and Off Cycle payroll runs (weekly, bi-weekly, and monthly payrolls), handling payroll data entries (payments and deductions), handling payroll run for monthly employees, and being part of Business Continuity Plan.
First Officer/Analyst 1 – Payroll Services Department
Rizal Commercial Banking Corporation – RCBC (Taguig City, Phils.)
(May 2014 to January 2015)
JOB DESCRIPTION:
Responsible for the completion of medium to high tasks in the validation, interpretation, examination, reconciliation, evaluation of complete set of data, documentation or any other form of information whether manual or electronically generated.
This includes deciding on the disposition of the transaction instructions based on internal and external procedures and regulations such as but not limited to documentation completeness, approvals, and exceptions allowed, performing the necessary customer service coordination such as but not limited to communicating with relevant parties of the transaction, offering alternatives and status updates, reconciling and recommending adjusting entries in the resolution of reconciliation items in a timely manner, escalating immediately any exception noted in the performance of the review and validation function and ensures resolution of such, performing regular and/or adhoc review of operations and control processes and recommending and/or implementing changes, when necessary and applicable, and performing the necessary assigned functions in any of the four (4) Functional Domains of the Department (i.e. Receiving Window, Production Line, Output Control, and Quality Control).
Payroll Admin Associate
Nestle Business Services (Meycauayan, Bulacan, Phils.)
(May 2012 to November 2013)
JOB DESCRIPTION:
Responsible for capturing and improving all information in US payroll processes using SAP HR Payroll system based on the work shadowing held in IBM Costa Rica.
Handled non-core payroll processes using SAP HR Payroll as the medium tool. This includes being a Single Point of Contact (SPOC) for BCP (Business Continuity Plan) for Payroll Admin 2, coordinating with the client and with the team in resolving payroll escalations and other payroll-related concerns, generating and validating Ad Hoc reports, doing simulation testing such as regression, processing off-cycle payments and bank related processes such as voids (checks and direct deposits), rejected money, and positive pay, participating in Year-End payroll activities, doing payroll process documentation and process improvements, and facilitating process trainings.
Achievements / Contributions:
Made a payroll process improvement on Voids - Direct Deposit Deletions/Reversals.
Payroll Process Owner
IBM Global Process Services (Quezon City, Phils.)
(August 2009 to May 2012)
JOB DESCRIPTION:
Responsible for handling payroll processes for US accounts, ensuring that all payments and deductions are being handled correctly and justly.
Managed the processing of involuntary / garnishment deductions of US employees. This includes creation and modification of the garnishment records in SAP, coordination with courts, agencies, and employees for the resolution of escalated issues, participation in SAP Payroll Integration Testing and other UAT testing for garnishments, participation in monthly conference calls for updates, and preparation of reports (Root Cause Analysis and SLA reports) to be submitted to the managers.
Handled the payroll input of payments and deductions. This includes managing the expatriates’ payments and deductions, processing lump sum severance, deferred compensation, and supplemental pensions for retiree employees, processing payroll adjustments, awards, gym membership fees, employee association fees, processing tuition, adoption, and blood donation reimbursements, processing field sales bonuses, participating in payroll activities such as Year-End payroll and UAT testing, coordinating with the client and with the team in resolving payroll escalations and other payroll-related concerns, and acting as the Single Point of Contact for Compliance Testing.
Achievements / Contributions:
Awarded as Most Valuable Payroll employee for the year 2010.
Received commendations from the client for giving proper resolutions to their concerns or issues.
Received an Extra Mile Award for the 3rd Quarter of 2011
Awarded as Best Non-Core Payroll Practitioner for the month of September 2011
Received Bright Award for giving more than the expectation of the company
Live – in Caregiver
Mrs. Elda Schembri (Toronto, CA)
(November 2008 to July 2009)
JOB DESCRIPTION:
Accountable for ensuring the safety and good health of the elderly client.
Supervised daily living activities of the client such as administering prescribed medications and escorting in medical appointments.
Payroll Administration Support
IBM Global Process Services (Quezon City, Phils.)
(July 2007 to November 2008)
JOB DESCRIPTION:
Responsible for providing assistance in end to end processing of court-ordered or garnishment deductions of US employees.
Monitored all administrative tasks such as retrieving garnishment or court-ordered documents from the imaging system (RAPID – Remote Approval and Processing of Image Documents), creating and sending letters (Termination, No Record, and Leave of Absence), retrieving voicemails, preparing, answering, and sending interrogatories or answers, coordinating with the employees regarding their unclaimed letters and documents, requesting office supplies for the team, facilitating and scheduling team meetings, and organizing team socials.
Handled involuntary deduction / garnishment processes. This includes setting up, modifying and stopping the deduction in SAP and PeopleSoft, processing refunds and overrides, generating garnishment reports, coordinating with courts, agencies, and employees for the resolution of escalated issues, verifying the accuracy of garnishment records for rehire and transferred employees, releasing and reconciling of third party or garnishment checks.
Business Process Outsourcing Agent
Software Ventures International – Information Services Corporation
(Pasig City, Phils.)
(June 2004 to February 2005)
JOB DESCRIPTION:
Responsible for creating, editing, and recording leads in True Advantage administration system, complying with all rules set by the client.
Monitored and published job postings and other employment resources online. Researched and developed records of top US Companies, and prepared business and sales intelligence reports for US clients, and project managers and supervisors and performed document management task such as indexing and inventory of confidential documents.
Bachelors of Science
Field of Study : Psychology
Institute/University : Pamantasan ng Lungsod ng Maynila (University of the City of Manila)
Graduation Date : March 2004
Awards : Dean’s Lister for Two (2) Consecutive School Years (2002-2004)
Obtain a position that best utilizes my capabilities, and provides the indispensable experience and opportunity for professional advancement within a growth-oriented and progressive company.
Customer Service and Effective Business Writing Workshop, Guthrie Jensen, May 21-23, 2012
Effective Presentation Skills, IBM Global Process Services, November 16, 2011
Fundamental Payroll Certification, American Payroll Association c/o IBM Global Process Services, Inc. – June 17 – July 6, 2010
Effective Business Writing Training, IBM Business Services, April 24 – 25, 2008
Advanced Excel Training, IBM Business Services, November 26 – 27, 2007
Payroll Process Mastery Training, IBM Business Services, September 12 – 13, 2007
Live-In Caregiver Program, VGB Center for Training and Development, June 2006 – February 2007
Excellent interpersonal skills
Very good in Oral and Written Communication (English and Filipino)
Very good administrative / clerical skills
Good research and organizational skills
Good leadership skills
Good customer service skills
Adept in doing process documentations and UAT testings
Adept in different HR/Payroll/Accounting software applications such as SAP HR Master Data and FICO, PeopleSoft Version 8.8, UltiPro, Citrix and Rumba, EAF (Employee Action Form) Tool, Enwisen, Siebel Version 7, Finacle – Infosys, EDGE, Electronic Banking System, iCARD, and iSwitch.
Proficient in MS Office Applications, Internet, Outlook Express, and Lotus Notes
Available upon request.
Contact this candidate