Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Committed to addressing customer concerns with speed, accuracy and professionalism. Highlights

High customer service standards

Strong problem solving ability

Telecommunications knowledge

Proficient with Microsoft Office Suite

Proficient with Salesforce

Proficient with Zendesk

Accomplishments

Consistently meets and exceeds productivity goals monthly. Experience

Restaurant Care Specialist

Grub Hub

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Confirmed that appropriate changes were made to resolve customers' problems. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

General Labor

Shiftgig (Bull Pen)

Promptly served all food courses and alcoholic beverages to guests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Delivered exceptional, friendly and fast service.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Provided high quality service.

Inside Sales

AdminAcase LLC

Contacted new and existing customers to discuss how their needs could be met with the company legal services.

Completed 200 outbound calls daily.

Scheduled appointments for clients with the attorneys. Responded to all homeowners inquiries in a timely manner. Internet Sales Consultant

8124 S Western Ave, Chicago, IL 60620 C: 708-***-**** acz8qo@r.postjobfree.com South Holland, IL

05/2008 to 07/2012

Bolingbrook, IL

Nissan of South Holland

Implemented a consultative selling approach on all inbound calls. Completed 200 outbound calls daily.

Responded to all customer inquiries in a timely manner. Quoted prices, credit terms and other bid specifications. Telesales Specialist

US Cellular

Implemented a consultative selling approach on all inbound calls. Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries.

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