Technical Support Microsoft Office

Results-driven professional offering a progressive, twenty-year career in information technology.

Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.

Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.

Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

Technical Skills

Desktop Administration, Server Administration, Backup/Restore, Security Infrastructure, Network Administration, Cabling RJ45/Camera Systems, Printer Troubleshoot and repair, Preventive Maintenance, Server Migration, End user support, Remote and Onsite support, Antivirus, Virus removal, Firewalls

Operating Systems

WindowXP-Windows 10, Server 2000-2016, Android, Sonciwall

Applications

PetroData, Eaglesoft, Adjutant, Dolphin, Microsoft Office 97-2016

Support Technician

1996 - Present

Tek-Com Technologies

Manage all aspects of IT support and installation from planning to implementing on any and all IT related products. Servers, Workstations, POS machines, Networks, Camera systems, Printers and Firewalls.

High-School Graduate

1993

Oak Ridge High School

Conroe, Texas

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