Customer Service Administrative Assistant

Location:

Posted:

May 10, 2017

Sylvia Chila

Delray Beach, Fl 33446

*********@***.***

EXPERIENCE

Interface Technologies, Delray Beach, Fl Provisioning Specialist

2005- 2017

●Communicate service installation requirements to customers.

●Address customer questions or concerns; resolve customer complaints as needed.

●Resolve billing discrepancies; update customer billing information.

●Facilitate intradepartmental communications; monitor the progress of intradepartmental projects.

●Assist management in planning and delegating workload.

Selected Achievements:

●Commended for exceptional communication customer service skills

●Chosen to assist in training new employees in assigned tasks and responsibilities

EDUCATION

Barry University, Miami, Fl Bachelor of Arts in Professional Studies

Cum Laude

1988 - 1990

SKILLS

Excellent computer skills, including internet and software proficiency.

Exemplary communication and customer service skills; adept at dispute resolution.

Excellent long and short range planning skills.

Expert organizational and time management skills; adept at managing competing priorities.

Training & Certifications

Toastmaster’s International: Able

Communicator Gold Level