Raghavender Thakur

Phone# +1-716-***-****

e-mail: acz8oh@r.postjobfree.com

PROFILE

SAP Functional Analyst with over 10 years experience with Global Implementation, Support and Maintenance projects. Primary Knowledge of SAP OTC (SD) with various industries such as Hi-tech discrete manufacturing, Seeds Distribution, Chemical and Pharmaceutical businesses.

An in-depth technical skill with vast knowledge complemented by business experience in the area of SAP Business Analysis.

Extensively experienced in Customizing and Configuring OTC (Order to Cash) processes.

Experience in working on IBM’s Master Data Management, SAP Material Management (MM), Logistics Execution (LE).

Involved in multiple full life cycle implementations, and production support projects

Expertise in Conventional implementation methodologies involving all phases of SAP implementation lifecycle from initial project planning and scoping through Requirements Gathering, Gap Analysis, Business Blueprinting, Realization, Testing, Final Preparation, Go-Live Support, Training and Documentation & Knowledge Transfer

Experience in developing Functional Specifications, Configuration documentation, and process flow diagrams

Experience in handling and managing Unit Testing, Integration Testing and Scalability Testing.

OpenSAP certified for Implementation of S/4 HANA adaptive methodologies and Business Partner Knowledge post S/4 implementation.

Experience in working with multiple interfaces like Online web applications, GTS, Retail systems and more

Experience in working with multiple downstream applications like BW, Master Data, and other non SAP systems

Project lead experience with exposure to project planning, estimations and project proposals

Experience in working with EDI IDOC’s to integrate SAP to Legacy systems.

Exposure to Solution Manager and tested standard KPI’s of “SolMan” for Apple

Experience in working with Quick Test Professional for mass data uploads in SAP.

Published an End-to-End Solution paper on Data Archiving & Decommission of Legacy SAP Systems.

Experienced in working with Global Projects, Global Delivery Model (Off-shore/Onsite Model)

Have experience in leading offshore teams with sizes 4-5, and have extensive experience in working with different teams from diverse geographical areas including China and Mexico.

Strong analytical and trouble-shooting skills with excellent interpersonal and communication skills, having dealt with diverse professionals, clients, team members across different business groups.

ERP: SAP ECC 6.0/5.0, SAP R/3: 4.7/4.6C/4.6B, SAP CRM. SAP GTS (SPL)

Tools: QTP, Service Now, HP Mercury, Service Now

Databases: Exposure to Teradata, Oracle.

Integration Tools: Exposure to IDOCS

MDM IBM Initiate, Enterprise Supplier Network, MDM

MBA June 2004

Bachelors in Computer Applications May 2002

ERIENCE

Current Employer:

Organization: Infosys Technologies Ltd. Nov 2008 to Till date

6100 Tennyson Pkwy #200, Plano, TX 75024

Designation: SAP Consultant

Infosys Technologies Ltd. (NASDAQ: INFY) is a global leader in the "next generation" of IT and consulting services supporting various clients like Intel, Microsoft, and Apple etc. With Infosys I have worked with global organizations like Syngenta, Intel Corporation and currently working with Apple Inc.

Projects details during my current tenure with Infosys:

Client: Apple Inc. Aug’ 12 to Till date

System: SAP ECC 6.0

Role: SAP Analyst in Production Support

Location: Cupertino, CA.

Apple is an American multinational corporation that designs and sells consumer electronics, computer software, and personal computers.

Responsibility:

Involve in requirements gathering, identify business pain points, provide design and work with functional specifications.

Handling change requests, configuration changes and enhancements.

Handle and support order induction through multiple interfaces to SAP ECC.

Supporting day-to-day incidents and issues faced by business users of SAP module using Service Now.

Supporting Brazil area with in SAP OTC area and very well understand Brazil specific requirements.

Exposure working with SAP GRC interfacing with SEFAZ using SAP PI.

On call support experience and experience working with new product launches and supporting high volumes of orders, deliveries, PGI’s and Invoice processing.

Involved in implementation of pick-pack and hold strategy for Apple delivery and shipments.

Develop customized SAP dashboard, to handle large and critical events to handle large volumes of Orders and Delivery processing.

Experience working with Gift Cards, Credit Cards in the order to cash process.

Experience in supporting Apple’s service management (CS) module.

Experience of supporting issues with consignments processes.

Experience working with GTS and have understanding on Sanction Party List (SPL)

Basic understanding of ABAP logic. Experience working with RFC, EDI IDOC’s.

Supported and tested the implementation of standard KPI’s based on Solution Manager.

Training users and documenting resolutions to help resolve issues quickly and communicate to project teams to carry out changes.

Client: Intel Corporation Sep’ 09 to Aug’ 12

Systems: SAP ECC 6.0, SAP CRM, SAP R/3 4.6B, Initiate MDM.

Role: SAP Systems Analyst.

Location: Hillsboro, OR

Intel is the leader in manufacturing of semi conductor chips in the world used in processors of Computers, Laptops and more.

Project: MDM – IBM’s Initiate interface with SAP CRM

Requirements gathering, writing functional specifications and working on the design and blue printing of various master data objects in Customer Master Data, Material Master Data and Supplier Master Data modules.

Extensively worked on Customer Master Data Management called “CIM Hub” on IBM’s Initiate MDM tool for Intel’s Lead management, Opportunity Management teams, etc. with interface to SAP CRM.

Played a liaison role in gathering requirements, writing functional specifications, helping in designing the technical specifications, testing the applications on Initiate with interface to SAP CRM.

Created 16 Functional Specifications for Initiate business process those were developed as part of “New Gold Strategy”.

Used process flows and Visio diagrams to help business and technical teams understand the requirement.

Created test cases and also helped in understanding the test cases to the QA team.

Helped and coordinated the interface testing between Initiate and SAP CRM in QA environment.

Project: Conversion WIINGS to ECC

Requirements gathering, writing functional specifications and working on the design and blue printing of various master data objects in material master data such as purchase orders and purchase info records.

Development of the conversion procedures to transform, extract and load the materials master objects from R/3 environment to ECC6.0 environment.

Continuous testing of conversion objects using the conversion tool to make sure conversion success in production environment.

Creating and testing the scenarios based on business requirements.

Successfully implemented the (WIINGS to ECC) conversion plan and rollout for various business entities of Intel like Intel China, Intel Israel, Intel Ireland, Intel Malaysia and Intel Puerto Rico. Till date it has been the biggest conversion project in terms of data volume for Intel.

Supported the application post conversion implementation in the stabilization period.

Documented the processes and troubleshooting process to help the support team carry out the operations post stabilization of the project.

Project: Supplier 2.4 & 2.5 (Enterprise Supplier Data interface with SAP ECC 6.0 and SAP SRM)

Have supported in implementing & stabilization of Enterprise Supplier Data (Teradata MDM) with interface to SAP ECC and SAP SRM.

Have worked on trouble shooting of CREMAS IDOCS both incoming and outgoing of SAP system with Supplier Master Data system. (Teradata MDM)

Worked with interface teams involving in Enterprise Data-Warehouse, Teradata, SAP BI, to ensure smooth implementation of the de-commission.

Client: Syngenta Seeds Nov’ 08 to Sep’ 09

System: SAP R/3 4.6c

Role: SAP SD Consultant.

Location: Minneapolis, MN

Syngenta is a leader in agriculture across the globe, bringing retailers and growers improved management solutions. Syngenta is one of the leading enterprises in Seeds and Crop Protection business.

Responsibility:

Participated in requirements gathering, and business challenges for implementation of Invoicing process for Mexico (electronic invoice).

Worked on OTC pricing and discounts for Syngenta’s Distributors and Retailers.

Customized and implemented the OTC Return Order automation with integration to B2B systems of Syngenta seeds. The B2B systems were based on Oracle, Java and AS400 systems.

Project lead experience with project estimates and resource planning and execution of the project and reporting to IS&T Director.

Developed Test case scenarios for the returns project. Extensively worked on Unit, Integration testing of the process.

Organized the workshop with business users to help them test the new process of returns. Achieved successful UAT without any issues.

Successfully implemented the Automation of “Returns” enhancement project well within the time and budget of the client.

Coordinated the development efforts for E-invoice Mexico project from China as offshore development center.

Developed test cases and coordinated unit and integration testing with business users from Mexico. Achieved “0” UAT issues.

Implemented the E-invoice project well within the timelines of business and Mexican government deadlines.

Supported the existing SAP R/3 4.6c system functionalities related to SD and MM.

Handling day-to-day support tickets/issues raised by SAP users.

Previous Employer 1

Organization: Paramount Software Solutions. Feb 2007 to Oct 2008.

3350 Riverwood Pkwy # 1900, Atlanta, GA 30339

Paramount Software Solutions, Inc. is a software development and consulting company committed to building innovative software solutions for its various clients in the USA. While in Paramount, I have worked with Carrier, and The Huntsman.

Client: Carrier UTC Feb’ 08 to Oct 08.

System: SAP ECC 5.0

Role: SAP LE Analyst.

Location: Syracuse, NY.

Carrier is the largest manufacturers and solution providers for the global range of heating, cooling and refrigeration applications. The product ranges from residential to the industrial solutions.

Responsibility:

Trouble shooting issues and configuring changes for logistics execution with shipping and transportation process for the Industrial business in Carrier.

Experience working 3rd Party Logistics.

Experience in working with batch management and handling units.

Defining various item categories, determination of shipping point, route and transportation planning point.

Supported customer sales representative issues in day-to-day activities by trouble shooting and debugging.

Continuous development and support role to enhance new customization according to the new business requirements.

Close interaction with business users to understand the business requirements and convert them in to business solutions.

Integration experience with MM, PP and FICO modules in SAP.

Worked in Unit, Integration testing and helped in UAT.

Documented the SAP process of carrying out third party inbound shipments for new SAP users.

Client: The Huntsman Corporation Mar’ 07 to Dec’ 07

System: SAP R/3 4.6c

Role: SAP SD Consultant.

Location: The Woodlands, Texas.

Responsibility:

Supporting and resolving tickets for 3 different clients catering to Europe, America and Asia for logistic execution, sales, distribution modules and interface to warehouse, material and financial modules.

Trouble shoot and debugging functional issues faced by the business across globe for Huntsman.

Involved in development, testing and mapping the business requirements during the support.

Experience in SAP system analysis, legacy data transfer, extracting data from respective tables.

Communicating with the business users and BPO’s to analyze and solve the difficulties and problems faced during the application usage.

Understanding and applying change management control according to SOX implementation rules and compliance.

Debugging issues using user exits, enhancements and through continuous development in pricing, billing, master data, shipping, partner determinations, route determinations and delivery.

Generated Test Documents, validating & Performed unit & integration testing.

Integrating with other SAP Modules MM and FI interfacing SD.

Previous Employer 2

Organization: MSN Labs Dec 2004 to Jan 2007.

MSN House, Hyderabad,

INDIA

System: SAP R/3 4.7

Role: SAP SD Analyst.

MSN Group is one of the largest manufacturers of Active Pharmaceutical Ingredients (APIs) and Intermediates in India. Established in the year 2003, MSN Group comprises of three companies MSN Laboratories Pvt. Ltd, MSN Pharmaceuticals Pvt. Ltd., Maithri Laboratories Pvt. Ltd.

MSN Group management comprises of top notch professionals with, extensive experience in synthetic chemistry, process engineering, quality, IT, SCM, marketing, regulatory requirements and environmental safety AND a proven track record in pharmaceutical industry

Responsibility:

Requirement gathering from the client for conceptual understanding of the business functions, documentation of the requirements, design the requirements.

Business process mapping as per the company’s business processes with SAP

Supported SD module Sales, Shipping, and Billing Configuration for various scenarios and defined Copying Controls for Sales, Delivery and Billing documents

Configured shipping point and receiving point determination and the standard delivery processing with picking and goods issue.

Configured inter-company sales by creating two pricing procedures.

Providing end user training for smooth transfer of knowledge in the areas of Business processes to the other consultants.

Designed workflow process and redefined business process flows with the end users.

Developed test scenarios, test cases, conducted unit testing and integration testing.

Aided users in UAT.

Go-live and post production support provided on site.

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