Information Technology Technician

Manuel A. Bello

***** ** **** **., ***** Florida 33174 Mobile: 786-***-**** ******.******@*****.*** PROFESSIONAL SUMMARY

Reliable and adaptable IT support technician with a strong technical background and the ability to work with minimum supervision. Consistently demonstrates a passion to exceed organizational goals by improving customer satisfaction and ensure quality solutions. Seeking an IT position, Offering A+ Certification with twelve years of applied troubleshooting experience and exceptional software and hardware skills. PROFESSIONAL EXPERIENCE

Cariola Group, Miami, FL 2015 – Present

Helpdesk Technician/Network Administrator

Managed helpdesk operations by responding, logging and tracking all incoming requests for support, and recording resolutions to requests in a timely manner.

Supported approximately 200 customers through a step-by-step process for troubleshooting hardware and software issues using SysAid ticket system on monthly basis.

Maintained the company’s technological infrastructure of the call center.

Administered the company’s network system such as Domain Server, DNS, Firewall and Database Server.

Handled the configuration of Routers, VPNs, LAN, WAN and TCP/IP protocol.

Monitored all incoming and outgoing calls using a PBX system.

Assisted customers with anti-virus program installations and virus removals.

Performed backups of critical files and applications using backup utilities such as NovaBACKUP. Tiger Direct, Aventura, FL 2012 – 2015

IT Technician/IT Support

Assembled and built custom tailored Windows based desktop and laptop systems for approximately individual clients.

Ordered necessary supplies and parts to repair defective laptop and desktop computers.

Identified and resolved customer computer hardware/software issues with a variety of diagnostic tools.

Restored lost data such as documents, files, drivers, and client profiles using various data recovery software.

Implemented company technical procedures for preserving the integrity and security of data, reports and access.

Recovered and Installed computer hardware, software and operating systems issues. Ojeda Multiservice, Miami, FL 2011 – 2012

Helpdesk Technician/IT Technician

Supported end-users in troubleshooting software and hardware such as Windows and network issues.

Installed laptop and desktop hardware components, operating systems and printer set-up.

Administered the company’s network system using modems and wireless routers. EDUCATION & TRAINING

University of Science Information Technology (UCI), Havana, Cuba Associate in Computer Information Systems May 2008 Polytechnic Institute Fernando Aguado y Rico, Havana, Cuba Information Technology Technician Diploma July 2005 LICENSES & CERTIFICATIONS

COMPTIA A+ Certification, The Academy, Miami Dade, FL 2013 SKILLS

Operating Systems: Proficient in Windows OS, Android, Apple IOS. Intermediate proficiency in Linux and Mac OS X. Server & Network: Firewall, Routers, Servers, PBX, LAN, WAN, TCP/IP protocol, Active Directory and Window servers 2003/2008.

Software: Proficient in NovaBACKUP, TeamViewer, VMware Workstation, Microsoft Office Suite, Photoshop, FTP Software, Data Recovery, Microsoft Exchange, Dropbox, Trello and Antivirus tools such as: Kaspersky, McAfee, Avast. Languages: Spanish (Native), English (Intermediate)

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