Project Manager
Resume:
James Franco
McKinney, TX ***70
469-***-**** (m)
*********@*****.***
PROFESSIONAL EXPERIENCE
Oct 2016 – Dec 2016: Elite Technologies & Communications
Project Manager
Coordinated with ISP/OSP to install and integrate transport systems, multiplexers, switching technologies, routers, and fiber optic systems.
Tracked installation milestones and submitted out of scope work to clients and internal billing for payment of work performed that was not in the original quote.
Interacted with 3rd party vendors to develop project plans based on requirements driven through broader business initiatives.
Organized and led moderate to complex business initiatives and supported projects to successful conclusion.
Reviewed and submitted end of job completions to the client project managers at each of our installation milestones and processed project closeouts.
Ensured that installations were done per client standards and resolved discrepancies before closing them out. I completed and submitted inspection reports via client’s web interface showing accuracy of installation.
Identified and communicated timeline misses and worked with vendors to recover and adjust plan as required to ensure objectives are met.
Organized financial and operational data from several sources into an actionable format consistent with the overall project objectives.
Jun 2015 – Sept 2016: Speed Commerce
Project Manager
Managed the day to day tasks for implementing eCommerce solutions and coordinated delivery aspects with offshore to ensure deliverables are completed on time while maintaining project risks and issues.
Created and maintained project work schedules and tracked project deliverables. Scheduled work accordingly per clients’ needs and priorities.
Facilitated Agile and Scrum meetings, which include Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective with the client and our offshore (India & Mexico) development (ATG & PHP) teams.
Organized and prioritized the developer’s workload in JIRA to meet daily and weekly schedules in a constantly changing environment.
Effectively met customer's needs, build productive internal and external stakeholder relationships, and took responsibility for customer satisfaction and loyalty.
Operated in three week sprints with flexibility on length based on immediate functionality concerns.
Coordinated software releases with developers, clients, and QA team. Worked with clients afterwards to ensure releases went smooth and reported any issues back to developers and management team.
Resolved conflict, improved morale, and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across departments.
Facilitated User Acceptance Testing (UAT) activities to ensure high-quality software deliverables.
Jun 2014 – Jun 2015: Verizon Wireless
Project Manager
Managed new cell build constructions, equipment installation, and acceptance of Alcatel Lucent eNBs.
Submitted RFQs, purchase orders, equipment ordering and receiving processes, developed work orders, scopes of work, and method of procedures for each project.
Coordinated with vendors to integrate the equipment within a timely schedule and in a cost effective manner.
Worked with vendors to understand installation procedures, identify problems and focus on bringing any issues to a resolution, escalating as necessary to meet deadlines.
Managed battery and power plant upgrades under Cell Improvement Project for Texas Region.
Managed and interacted with numerous vendors for quotes, project completion, close-out documentation, and invoicing.
Forecast future cell needs including, but not limited to, base stations, routers, circuit packs, floor space & power.
Feb 2014 – Jun 2014: Frontier Communications
Network Analyst
Responsible for monitoring Frontiers DSL network and diagnosing common faults and symptoms per established processes and procedures while performing inquiries with NOC personnel or other support teams regarding problem diagnosis and requests.
Provided operational support and monitored systems consoles for problems, observed equipment and control panels for operator alerts, messages and/or error indicators and responded accordingly.
Created troubleshooting tickets using M6 and determine severity depending on size of outage.
Assisted with facilitating the restoration of service through analysis and discussions with network and server teams.
Analyzed network traffic to determine where failures are occurring and work with Tier II to reconfigure data equipment and/or reroute traffic thru new a new path.
Sept 2004 – Nov 2009, Jun 2011 – Feb 2014: Windstream Communications
Project Engineer
Managed the installation, provisioning, turn up, and testing of DSL equipment. Coordinated with external vendors to schedule installation and test times.
Collaborated with vendor TACs to diagnose hardware, software, and systems failures to determine the most cost effective repair/resolution to minimize customer downtime.
Reviewed work orders and provisioned network elements with assigned VLANs and IP address. Worked with transport engineering to resolve issues prior to scheduled test and turn up time.
Performed quality reviews to insure new turn ups follow set standards such as naming convention, s/w at latest revision, VLANs are correctly labeled, and that management systems have been updated. Notified network analyst of any issues and resolved issues.
Developed MOPs to upgrade live circuits from T1 to DS3 or DS3 to OC-n uplinks to address latency problems and to meet customer SLAs.
Developed testing and provisioning procedures for the Calix DSLAM and Lucent CBX 3500 ATM switch.
Sept 2010 – Apr 2011: ADC (Now BlueStream Professional Services)
Senior Engineer
Responsible for producing accurate and comprehensive EF&I site surveys.
•Prepared detailed installation specifications and drawings in accordance with applicable industry standards and maintain allocated project schedules and planned budgets.
•Developed comprehensive scopes of work, bill of materials, installation procedures, and quotes from customer documentation and site surveys.
Collaborated with project managers and engineers to quote, budget, and engineer multiple Central Office and Wireless Switch Office locations.
•Coordinated with field operations to determine placement of new equipment, coax/fiber cabling, and power bays while maintaining customer standards.
•Issued detailed drawings and purchase requirements for all electronics and hardware required for specific sites, and provide coordinated field support.
•Updated database records to reflect additions and modifications to customer locations using AutoCAD and MS Visio.
SKILLS
Problem-solver with determination for success
Proficient with MS Excel, Project, PowerPoint, Visio, and Word
Current US Passport. Ability to travel domestic/international without restrictions
Fluent in Spanish – comprehension, reading, and writing
EDUCATION AND TRAINING
Project Management Certification
Collin County Community College 2007
Bachelor of Science Electrical Engineering
University of Texas at Arlington 1992
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