Active Directory Support

Daniel Hawkins

**** ***** **. **** *****, TX ****1 817-***-**** *********@*****.***

CORE SKILLS

Windows Server 2003 and Windows 2000 Server administration

Active Directory administration and support

Windows NT Server 4.0 administration

LAN support and administration (switches, hubs, cables, etc.)

TCP/IP network support (DNS, WINS, DHCP)

On-site PC support (Windows 95, 98, ME, NT, 2000, & XP, 7 and Linux)

Microsoft Exchange Server administration and support

Microsoft SQL Server administration

Internet Information Server administration

Internally developed web application support

Database searches and updates through DB Visualizer

Citrix and Terminal Server Administration

Veritas backup utility

EDUCATION

Master of Science

School of Library and Information Science

University of North Texas

Bachelor of Arts

University of Texas at Arlington

CERTIFICATIONS

Microsoft Certified Systems Engineer

CompTia A+ Certified PC Technician

ITIL Foundation Certificate

PROFESSIONAL EXPERIENCE

PDX, Inc., Central Services Support Analyst, February 2014 to March 2017

Investigate, troubleshoot, and resolve issues with PDX-authored applications

Assist customers with the implementation of PDX products and services

Communicate with customers via phone and email related to support issues and efforts

Seek assistance with and escalate issues where necessary

Investigate and correct code exception messages from client systems (lots of SQL queries, etc.)

Share and document knowledge, assist in cross-training staff on areas of specialization

Provide on-call, after hours support as assigned

Insight Capital, Technical Support Analyst, March 2013 to February 2014

Answer trouble calls from employees

Create Active Directory groups and accounts

Troubleshoot and fix PC and server problems

Build, image, and repair Dell PCs

IBM iSeries account and printer management

Microsoft Exchange Administration

Hardware and software installations

Union Drilling, Inc., IT Support Analyst, May 2010 to December 2012

Respond to helpdesk calls and e-mails

Set up new PCs, Blackberries, and other equipment

Create and disable Active Directory and AS/400 accounts

General server and network troubleshooting

Maintain backup tape rotation and perform restores when necessary

Create images for new Dell PCs; upload those to Dell so that PCs ship with those images.

Create and maintain Virtual Machines using Microsoft Hyper-V

Westwood College, Librarian, May 2009 to May 2010

Maintain the library at level of acceptance for state and accrediting agencies

Establish and achieve library goals

Manage assigned budget for library services

Research and respond to student, faculty, and administrative requests for information

Teach and train staff and students how to perform effective online searches

Maintain updated knowledge of U.S. copyright law

Collect, compile, and report library statistics

Assist with the development of research instruments for Westwood College and its departments

DISYS, IT Support Analyst, May 2008 to May 2009

Contract to work for First American Field Services

Provide support for in house FAFS applications

Run daily SQL queries and statistics

Perform server maintenance

Troubleshoot application issues

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