NAVNEET AGARWAL

443-***-****

www.linkedin.com/in/navneet-agarwal-pmp-72104b22 acz8lg@r.postjobfree.com PEGA SENIOR MANAGER

Deliver major PEGA transformation initiatives to achieve organizational objectives, increase productivity and deliver quality solutions

Possess strong healthcare, financial and insurance services business knowledge. Manage relationships at C-level and line management including IT, functional and business teams. Trusted client advisor in engagement, leading communication and providing thought leadership. Proactive leader with exemplary people skills, facilitating team approach. Strong delivery management skills leading direct reports and cross functional teams. Manage large scale engagements in global delivery model and account level Key Performance Indicators (KPI) including revenue, margin, revenue productivity and CSAT levels.

AREAS OF EXPERTISE

Delivery Leadership Consultative Selling

Client Management PEGA

Practice Development

Rapid Prototyping

P&L Management

Technology Consulting

EMPLOYMENT HISTORY

CGI TECHNOLOGIES

PEGA Director of Consulting Services 2016 – Present Focus on PEGA to bring efficiencies in business process. Provide thought-leadership to client across digital business and technical project dimensions solving complex business requirements. Review financial health of project, including operating margins, revenue generated, overhead costs. Identify opportunities for continuous process improvements. Expand and leverage knowledge of market and industry benchmarking and key industry leaders to identify, recommend and implement best practices, methodologies, predictive analytics and industry trends.

INFOSYS LIMITED

PEGA Senior Program Manager 2010 – 2015

Provided architecture and design guidance to project teams developing BPM / BRE solutions using PEGA. Aided various vertical business unit anchors / leaders whose service lines have footprint in PEGA practice. Participated in development of additional PEGA consulting opportunities within customer base. Managed account level KPIs, including revenue, margin, revenue productivity and CSAT levels. INFOSYS LIMITED

Program Manager, Client – MassMutual 2007 – 2010

Managed large, complex, and strategic account for insurance unit, day-to-day account operations, and reviewed account strategy and performance. Led cross functional pursuit teams, designing solution, estimation and taking required approvals / reviews. Creation and negotiation of MSA and SOWs. Managed internal sales / account management systems and applications ensuring norms / process / compliance requirements met.

INFOSYS LIMITED

Project Manager, Client – Aetna 2005 – 2007

Planned, executed and coordinated activities pertaining to various client projects and ensured currency, quality, and integrity of information monitored, and accomplished project goals in line with business objectives.

INFOSYS LIMITED

Project Manager, Client – Aetna 2004 - 2005

Designed and provided complete support to client preventive mailing system and patient management system, including production support, maintenance, design of new enhancement requests and providing end-to-end solution to business demands and problems. INFOSYS LIMITED

Project Lead, Client – Aetna 2002 – 2003

Suite of projects included quality assurance / user acceptance testing activities for regular bug fix and enhancements for long-term care, life claim system, beneficiary maintenance system, disability claim system, repetitive payments system and reserve calculation system. INFOSYS LIMITED

Developer, Client – Bank of America 2000 – 2001

Project comprised of development various reports needed to manage different departments of company. Some reports specifically design to target specific group of clients. INFOSYS LIMITED

Developer, Client – First Data Resource 1998 – 2000 This project is part of globalization drive at client to achieve single set of source code for functionality. Other projects include multi-language project and multi-currency project. EDUCATION

Bachelor of Engineering (BE), ISM Dhanbad (affiliated with IIT), Dhanbad, India CERTIFICATIONS

PEGA CSSA 7.2, PEGA CSA 7.2, PEGA CBA 7.1 certified by PEGA SYSTEMS

AHIP certified in ACA compliance

Certified Project Management Professional (PMP) since 2007 KEY PEGA INITIATIVES

Transitioning out around 100 PEGA applications into Manager Services using ITIL

Integration with CMS as part of the HIX program

Creation of wellness and disease management portal using PEGA

Creation of PEGA self-service tool for provider to manage their demographic information and NCQA validation

Legacy modernization and sunset of mainframe technologies to PEGA

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