Customer Service Administrative Assistant
Resume:
** ***** ****** *****: 978-***-****
Danielle Flynn Leominster Ma, 01453 Email: ********@*****.*** Education:
Massachusetts Bay Community College - Associates Degree in Liberal Arts Concentration in psychology 1997
Experience:
Ocean State Job Lot Front End Supervisor 2015-2017
Answer phone/take calls or messages for managers handle all customer service questions and requests
Customer service
Process all returns/log in damage returns
Handle money safe/make change for all cashiers
Create break and lunch schedule for all employees
Handle all deletes and price changes
Petco Cashier 2011-2013
Answer telephone
Customer service
Stock shelves
ProTool & Supply Office Assistant 2001-2004 / 2008-2009
Answering multi-line phone system
Faxing and copying
Ordering office supplies
Receiving and sorting mail
Organizing and mailing out invoices
Stanton Insurance Agency Administrative Assistant 2006-2007
Answering multi-lined phone, direct incoming calls and greet visitors
Take in insurance payments
Copy, fax, scan, and file
Maintain employee files in database using Microsoft Word and Excel
Handle all out going packages (UPS, DHL, FedEx) and distribute them
Put together insurance policy packets and mail out on time
Handle all out going and incoming mail and distribute
Assist with projects or research that may be needed
Make cancellation calls
Manage calendars in Outlook
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18 Daley Street Phone: 978-***-****
Danielle Flynn Leominster Ma, 01453 Email: ********@*****.*** Sigmatel Administrative Assistant 2005-2006
Answer multi-lined phone, direct incoming calls and greet visitors
Ordering lunch for customers and meetings
Maintain the location’s 17 conference rooms. Keeping rooms neat and presentable
Maintain the location’s 2 kitchens keeping supplies stocked.
All general office duties, packages, and mail.
Maintain the location’s phone list, switchboard, employee mailboxes, name directory, and ordering the business cards
Responsible for ordering coffee, soda, and snacks
Assist with event planning: summer outings, holiday parties, etc.
Assist the Accounting Department by depositing incoming checks and posting the receipts
Maintain filing system which includes packing slips, invoices, and purchase orders
Maintain Purchasing Log
Maintain log of Non-Disclosure contracts and License Agreements
Maintain archive of presentation slides for monthly project reviews
Maintain organization charts in PowerPoint
Skills:
ICD-9 & 10
CM-1500 Forms
Medlook Form Generator
Medical terminology
Windows 7-10
Microsoft Office 2010
Outlook 2010
Photoshop CC
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