Network Engineer Technical Support

Hussam Ali

512-***-**** *.*******@*****.*** Ohio

Professional Summary:

Resourceful Cisco-certified Network Associate. Network Engineer committed to performing assigned tasks while working in a fast-paced environment. Adept at identifying system performance and operational issues. Specialize in designing implementing and maintaining networking infrastructures.

Core Qualifications:

Profound understanding of LAN and WAN management and maintenance protocols ;

Strong familiarity of network analysis and management tools;

Excellent ability to work well with other team members;

Remarkable analytical and problem solving abilities;

Networking Skills

Routing: LAN,WAN, TCP/IP, CDP, Frame-relay, PPP,GRE, Network Address Translation (NAT), Port Address Translation (PAT), Static Routing, RIP, OSPF, EIGRP, Multi-Area OSPF, Redistribution, Summarization, HSRP,VRRP,GLBP (Load Balancing), SYSLOG, SNMP, SNMPv3, TCP, UDP,DHCP,DNS,VPN, Access Control List.

Switching: Spanning Tree, RSTP, PVSTP, BPDU, HSRP, VLAN,INETR VLAN routing, VLAN Trunking, SVI, Etherchannel, Portfast, Port security.

Operating System: Windows.

VMware and Virtual box.

Network Management Tools: Wireshark, GNS3.

Experience:

PCH Oil & GAS Company, Iraq Mar-01-2012 – Dec -30- 2016

Network Engineer

Perform various site network operations including configuration;

Installing and maintaining Cisco routers and switches;

Providing technical support for 300+ users in different departments in an oil field environment ;

Monitoring and maintaining the performance of the network;

Diagnostic network problems, implementing changes, communicating and working closely with vendors, customers, system administrators;

Responsible for tracking all support tickets and making sure each issue was resolved;

Working in coordination with team members to decrease network problems ;

Providing technical support and solutions for network problems;

Troubleshooting & Issue Resolution;

Responded to reports of network problems;

Ensured that all key internal networks were operating efficiently;

Involved in complete LAN, WAN development (including IP address planning, designing, installation, configuration, testing, maintenance etc.).

Department of Oil & Gas, Iraq Feb-28-2009 – Feb-28-2012

Network Engineer

Installed and maintained Cisco routers and switches;

Monitored and maintained the network performance;

Installed and maintained various network services and related equipment and devices;

Diagnostic network problems and implemented changes on the network configuration;

Ensured that backup systems were properly maintained and prepared;

Network troubleshooting & Issue Resolution;

Supported network and computing infrastructures;

Implemented security procedures to monitor network usage and security;

Periodically assisted with help desk operations.

Education:

Bachelor’s of Software Engineering

Information Technology College, Iraq 2008

Certifications:

CCNA (Cisco Certified Network Associate) Exp: Aug-05-2019

Currently Pursuing CCNP R&S and CCNA Security

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