Active Directory Sales Representative

Larisa D. Bishop

**** **** **** *****

Douglasville, GA 30135

***********@*****.*** 770-***-****

CAREER OBJECTIVE:

Resourceful IT graduate seeking work as a Help Desk Assistant. Ability to be quickly trained to offer technical support, software troubleshooting assistance, and installation support to end users. Possess hands-on experience as an intern in IT. Capable to learn proprietary software tools, and familiar with Active Directory user permissions and systems access. Able to follow call scripts as required.

EDUCATION:

Candidate: May 2017 - Belmont Abbey College, Belmont, NC

Major: Business Administration

Minor: Computer Information Systems

Course highlights: Network administration, systems analysis, database administration, business information systems, software design and coding, statistics, Ruby programming, business process management.

IT EXPERIENCE:

Information Technology Intern, Douglas County Government, Douglasville, GA Summer 2016

Managed computers and users in Microsoft Active Directory, and assisted in assigning user access and permissions to workstations and database systems.

Assisted with resolving trouble ticket issues submitted by end-users.

Installed and configured office infrastructure: Avaya VOIP phones.

Assisted with SQL server database set up and configuration.

Installed PC images to new and restored systems using flash drives.

Installed, configured and tested network wiring, routers, hubs, phone systems, and general LAN networking tasks.

WORK EXPERIENCE:

Call Center Supervisor. Belmont Abbey College, Belmont, NC April 2017

Manage, train, monitor, and motivate student calling staffers for annual phone-a-thon fundraiser.

Compile and complete daily call reports and basic metrics for Center managers.

Provide feedback to managers regarding individual caller performance and funds raised for capital campaign.

Security Officer. Six Flags Over, Georgia, Austell, GA Summer 2016

Secured gates, checked, logged and cleared authorized personnel and vehicles presenting proper identification.

Maintained confidentiality and integrity of information received and disclosed by patrons.

Phone-a-thon Caller. Belmont Abbey College, Belmont, NC April 2016

Made a clear, strong case for financial support on calls and increased both giving and participation.

Received supervisor recognition for raising funds in top 5% of all Phone-a-thon callers.

Videographer. A Screaming Baby Productions, Stone Mountain, GA Summer 2015

Recorded and edited promotional videos for Ford Motor Company dealerships.

Athletic Camp Counselor. On-the-Court Basketball, Arlington Christian School, Fairburn, GA Summer 2015

Supervised, monitored, and mentored youth participants during basketball sports camps.

Sales Entrepreneur. Douglasville, GA 2010 - 2011

Styled and marketed, custom colorized, athletic socks to targeted clientele.

Worked with sales representative to increase client base and sales in revenue sharing environment.

COMPUTER SKILLS:

Proficient with personal computers, Internet, and Microsoft Office Suite, Excel, and Access.

AWARDS/SPORTS/ACTIVITIES:

Atlanta Journal Constitution Cup: Best All-Around Senior, 2013

Serve as a liaison between the team and coaching staff, and resolved intra-team conflicts when needed.

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