Customer Service Project Manager
Resume:
ALAN J. DYER JR.
**** ***** **** ** ************, PA 19146
*******@*****.***
Qualifying Skills
Supply chain educated - Lean Manufacturing Experience - High degree of accountability
Ability to integrate information - Ability to manage and motive others - Organized and task oriented Motivated to produce quality work in a timely manner
Relevant Work Experience
Vestcom International, Inc. Bristol, PA January 2017 - Present
Full Time Employee – Industrial Engineer
Successfully managed the facility closure of Foxfire Printing & Packaging
Project Manager - coordinated transition of production to Vestcom facilities
Process Improvement - standardized process to ease the transition
Nashville Facility Move
Utilized organization and managerial skills to successfully coordinate the transition to a new production facility at the Vestcom Nashville site
Foxfire Printing & Packaging (Acquired by Vestcom) May 2013 - January 2017
Full Time Employee – Industrial Engineer
Completed Process Improvement projects through the use of Lean Manufacturing Principals
Rework Reduction - Lowered overall rework by $500,000
Kitting Line Optimization – Reduced labor spend by $100,000 annually
Preformed Kaizen Events to improve workflow in picking, shipping/receiving and operations
Shipping and receiving area – increased efficiency through improved work flow
Kitting floor layout – redesigned to remove bottlenecks in process
Inventory racking – increased visibility through standardization
Developed and implemented Standard Operating Procedures (SOP) for all departments
Customer Service/Inside Sales
Planning/Purchasing
Operation
Extracted, analyzed and presented data in executive summary to assist management in decision making
Completed Carpedia College – Sustainable Profit Improvement course
Created and implemented metrics/Key Performance Indicators (KPI)
Conduct weekly meetings to measure and hold teammates accountable
TBB Global Logistics New Freedom, PA May 2012 - May 2013
Internship - Traffic Analyst
Calculated rates for clients; worked with carriers on contract negotiation
Performed analysis on client spending and calculated projected savings opportunities
Presented Lean Implementation project to senior executives
Education
York college of Pennsylvania York, PA
Bachelor of Science, May 2013
Major: Supply Chain Operations Management, GPA: 3.5
Cumulative GPA: 3.4
Certifications
Lean Certification Exam January 2013
Successfully completed the Lean Bronze Certification Exam through the Society of Manufacturing Engineers
College Service and Academic Accomplishments
APICS Student Chapter September 2012- Present
Founder and President of the APICS Student Chapter at York College of PA
Mid-Atlantic APICS Operations case competition – 3rd place finish
Value stream development and 5S implementation
As student team leader, developed and implemented this value-added project in the Shipping Department of local metal fabrication company
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