Customer Service Human Resource

DeShundra R. Willis

Cell Phone: 678-***-****

Email: *********.******@*****.*** Location: Arlington, TX

Objective: Highly experienced Human Resource Representative with minimal supervision, excellent listening skills and written communication. Able to make decisions independently, while being a team player who is attentive to detail and able to work in a fast paced environment.

Experience

Hurricane Harbor Arlington, TX 06/2015 – 8/14/2016

Human Resource Representative (seasonal)

Recruit and interview all prospective applicants.

Payroll

Onboarding new employees.

Processed new hire paperwork

Basic office duties such as answering the phones, making copies and filing paperwork, scheduling interviews and employee relations.

Mansfield ISD Mansfield, TX 08/2014 - 6/2015

Substitute Teacher

Provided instruction and promoted learning in the absence of classroom teacher.

Completed lesson plans and managed classroom activities.

Substituted at the elementary, middle and high school levels.

Quinlan ISD Quinlan, TX 08/2012 - 06/2013

Licensed Specialist School Psychologist (Intern)

Conducted psych educational evaluations and provided consultation services to elementary through high school students.

Responsible for various activities including case conceptualizations, interviews, behavioral observations, assessments, report writing, intervention development and counseling under the direction of field supervisors.

Hilton Worldwide Hotels Addison, TX 06/2011 - 08/2012

Reservation Specialist/Customer Care

Provided excellent customer service while booking hotel reservations.

Responsible for upselling inbound callers and coordinating solutions to fit caller needs.

Mansfield ISD Mansfield, TX 08/2008 - 06/2011

Substitute Teacher

Provided instruction and promoted learning in the absence of classroom teacher.

Completed lesson plans and managed classroom activities.

Substituted at the elementary, middle and high school level

Clayton County Public Schools Hampton, GA 08/2006 - 06/2008

Kindergarten General Ed and Pre-Kindergarten Special Needs

Paraprofessional

Gave support to the lead teacher in controlling behavioral and emotional occurrences.

Provided direction to students in independent study and corrective programs as designed by the lead teacher.

Performed various typing clerical activities and assisted with non-instructional projects and duties.

Education

Argosy University Farmers Branch, TX

Masters of Arts

Completed School Psychology Program

Clark Atlanta University Atlanta, GA

Bachelor of Arts

Skills

Experienced with all Microsoft Office product suites including Word, PowerPoint, and Excel Extensive knowledge of Windows based software and Internet Explorer. Experienced typist and superior customer service skills.

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