Gena Y. Hoursey 704-***-**** or 704-***-****

**** **** ***** ***** acz8e4@r.postjobfree.com

Charlotte, NC 28227

OBJECTIVE:

QA / Systems Analyst with 14 years of banking web base applications testing experience. Analyzing data and ensuring the highest level of systems quality. Job Related Training: Design for Six Sigma (DFSS), DFSS, Project Management for Teams, Quality fundamentals, Professional Assertiveness, Root Cause and Analysis Leadership, Six Sigma Change Process, Six Sigma Change Process-DMAIC Change Process Overview, SPI SQAR Jumpstart, SSP Training, Problem management. Agile and Waterfall methodology process.

SKILLS:

StoreVision Platform, Hogan, Lean -Call Center Application, Interact-Banking Center Application, Merlin Teller-Teller Transaction Processing Application, ALM, Quality Center, Mercury Test Director, BOSS, KTC, Microsoft Word, Excel, PowerPoint, Intranet, Access, Projects, Loan Production System (LPS), Outlook, XML and some SQL. Knowledge of Automation and JavaScript . Web base and Mainframe application testing.

EXPERIENCE:

Collabera

Wells Fargo & Co. November 2015 – April 2017

QA Tester- SVP System

1.Extensive use of ALM/Quality Center

2.Worked several integrated project pieces during release timeline

3.Write and review project documentation

4.Met with Applications teams to determine testing needs

5.Met with Developers to analyze issues/defects

6.Tracked, updated and reported defects

7.Provide management with testing progress

8.Updating test data to meet initiative needs

Matlin Silver

Bank of America- Offers Management January 2015 – October 2015

9.Test Lead-Customer Offers &Targeting

10.Extensive use of ALM/Quality Center

11.Managed multiple projects

12.Write and review project documentation

13.Coordinated performance testing

14.Lead off shore team in automated testing for web services

15.Cross project analytics on test data and data related issues

16.Created and tracked WBS per project

17.Met with Applications teams to determine testing needs

18.Met with Developers to analyze issues/defects

19.Tracked, updated and reported defects

20.Met with Business partners to determine their project needs and support for testing

21.Provide management with testing progress

Insight Global

Well Fargo Bank - Foreign Exchange May 2014 – November 2014

22.Test Coordinator

23.Managed 3to12 QA Testing Application

24.Managed multiple projects

25.Write and review project documentation

26.Created and tracked WBS per project

27.Met with Applications teams to determine testing needs

28.Met with Developers to analyze issues/defects

29.Tracked, updated and reported defects

30.Met with Business partners to determine their project needs and support for testing

31.Provide management with testing progress

Bank of America

Sr. Analyst-QA Tester-Technology Integration May 2010 - April 2014

Credit Card Technology

1.Manage Testing Team

2.Manage multiple projects

3.Participated in JAD sessions

4.Reviewing BRD’s,

5.Pulling requirements for testing

6.Writing required project documentation

7.Presenting and reviewing requirements with business partners.

8.Writing test cases, requesting test data and review new project charters

9.Met with project teams to determine the needs of the project

10.Provide a scope of what will be provided by team during testing

11.Build a relationship with projects teams

12.Attending daily meeting which might include defining business requirements, review future changes that are going

to be made in the project, triage fixes to issues/defects found during testing.

13.Testing Writing and/or exporting test cases into Quality Center

14.Writing and retesting defects, assigning testing cycles according to project timeline

15.Testing during Production Certification

16.Support User Acceptance Testing for end users

17.Resource allocations for project support

Ajilon Consulting Company July 2009 - May 2010

Bank of America

Test Lead- Credit Card Technology

18.Manage multiple projects

19.Reviewing BRD’s,

20.Pulling requirements for testing

21.Writing required project documentation

22.Presenting and reviewing requirements with business partners.

23.Writing test cases, requesting test data and review new project charters

24.Meet with project teams to determine the needs of the project

25.Provide a scope of what will be provided by team during testing

26.Build a relationship with projects teams

27.Attending daily meeting which might include defining business requirements, review future changes that are going

to be made in the project, triage fixes to issues/defects found during testing.

28.Testing Writing and/or exporting test cases into Quality Center

29.Writing and retesting defects, assigning testing cycles according to project timeline

30.Testing during Production Certification

TEK Systems

Wachovia Bank October 2005 - February 2009

Business/QA Analyst Test Lead

1.Testing Mortgage products for Wachovia on their LOS/LPS IMPACT systems

2.Detailed design deliverables management and resolution of issues throughout the design process

3.Strong partnership with the business and vendor to extract and document new requirements

4.Proficiency with Quality Center (web based tool) for testing purposes

5.Creation of positive and negative test cases to thoroughly test for the Loan Processing System (fulfillment) and its

interoperability with the Loan Origination System

6.Functional testing in SIT (System Integration) and UAT (User Acceptance) environments, as well as the vendor’s

QA (Quality Assurance) environment

7.Ongoing build-out of regression test bed to ensure baseline functionality remains intact as well as evaluate test

items for regression testing

8.Management of change control submissions and updates as appropriate

9.Submission of Task Requests (new system requirements) as appropriate to meet business needs

10.Expertise for second-tier support during strategized deployment to Production and Business as Usual (post-

deployment)

11.Review/analyzing risk associated with systems defects

12.Writing test scripts and verifying each test meets all business requirements

13.Updating and implementing Test Director defects and incoming call tickets from Mortgage Consultants

14.Reviewing TR’s needed to implement changes to operating system

15.Review, update and implement Change Control Request

1.Assisting other testing teams with Systems Integration Testing

Bank of America October 2004 - October 2005

Analyst – QA-CRE Infrastructure Application Team

2.Testing Mortgage products on several interfaces, LoanSolutions; Visual Mortgage, Retail/LoanLine, RefiPlus

3.Test lead for several components- initiatives

4.Responsible for User Acceptance, Systems Integration, Component Integration and Regression Testing

5.Using the Standard Software Process (SSP)/Six Sigma Change Process (SSCP) format to create testing

documentation

6.Writing test scripts and other test specifications according to the SSP process

7.Updating and implementing Test Director

8.Assisting with testing of major initiatives

9.Customer conditioning via ARU and BOSS

10.Assisted in the creation of a new O/S2 test lab

11.Training new associates to use Visual Mortgage, LoanSolutions and Test Director

12.Communicating with several different department across the line of business

Bank of America September 2003 - October 2004

Sr. Change Analyst Testing – CRE LoanSolutions Testing Team

1.Component Test Lead for several components- initiatives

2.Worked with several teams per component to develop test scripts

3.Responsible for User Acceptance, Systems Integration, Component Integration and Regression Testing

4.Used the SSP/SSCP format to create testing documentation

5.Wrote test scripts and other test specifications according to the SSP process

6.Created documentation on processes of testing.

7.Assisted other components with testing.

8.Created a process used for reporting problems/issues within the Mortgaging Test Web page.

9.Assisted new hires in becoming acquainted with LoanSolutions and testing functionality.

10.Updated and implemented Test Director

11.Assisted with testing of major initiatives

12.Maintained New Hire Orientation information.

13.Assisted in the creation of a new O/S2 test lab

14.Bank of America Spirit Champion for 2003 – 2004

Change Analyst - Testing and Deployment April 2002 - January 2003

1.Worked with a team of 4 to create test script for the Loan Solution project.

2.Tested new bank products for flaws and customer effects.

3.Assisted other groups within the Loan Solutions project on an “as needed” basis.

4.Assisted other projects when needed.

5.Depended upon to ensure associates and contractors are appropriately assisted with obtaining floor and cube space,

access to computer systems and phone capabilities, security admittance to the building, in addition to company

pagers and cell phones.

6.Managed space for all of Change Management in Gateway Village.

EDUCATION:

State University of New York at Delhi, Associates Degree

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