Manager Project

Pete D. Doyle

*** *** ******* ****, *********, OHIO 45419

PHONE: 937-***-**** -- EMAIL: acz8d1@r.postjobfree.com

Career Profile

Senior IT Manager, Service Delivery Manager, Program/Project Manager, with an in-depth knowledge and understanding of the operations, processes, procedures within Information Technology. A skilled and professional with deep knowledge of maintaining, organizing, implementing .Trained in Enterprise Agile. Extensive Global communications and collaboration experience.

EXPERTISE

Program/Project Mgr.

P&L Optimization

Global Management

X-Functional Communications

Client Relationships

Global Team Building

Costing Strategies

SLA/ Contract

Resource Management

Professional Experience

04/2014 – 10/31/2016

PROGRAM MANAGER

PROJECT MANAGER

BCForward, Dayton, Ohio @ Hewlett-Packard

Program / Project Managerial (Same position as below)

CBSI, a subsidiary of Synova, Inc., Dayton, OH @ Hewlett-Packard

Program / Project Manages:

Event Management, responsible for migration of over 7 million Configuration Items (CI) from old system to new. Leads a team of 20 or more technical and business Subject Manager Experts (SME). Project is to implement a new generation of monitoring infrastructure in HP. Improve effectiveness, stability, supportability, and reduction of false alerts/duplicates. Multi-Million dollar budget.

Data Management, a Master Data Management Program, with 4 Projects in a World-Wide HP effort and a 6 month duration. Canonical, Meta Data, Reference Architecture, and Dashboard. Provides a Canonical Data models to ensure that data is consistent across SRA HP Onboarding space, Dash Boarding to understand new data quality, Meta Data to tie together reference keys and a system to assure Standard Reference Architecture core data is referenced the same way. Project finished under time and under budget.

Responsible for migration of 1200+ HP Customers, with over 14 million Core data records. Leads Project Managers, Data Analysts, Technical Analysts, and Data Coordinators in a 6 month time-line. The Team is an International effort and 24hr a day capable.

Manages and leads project to give on boarding customers a “Hybrid” solution to gain enhanced functionality while waiting for actual Migration. Over 1 million Core data records copied with 8 companies. Successfully completed under time.

Defines processes and tools best suited to each program/project. Creating detailed project road maps, plans, schedules and work breakdown structures. Adheres to all PMO Gates and documentation.

01/2013 – 04/2014

CEO

PROJECT MANAGER

Northern Lights Communications, Dayton, OH

Professional Website Development for clients globally. Performs creation of custom web graphics, layouts, and creating flash introductions. Performs web programming, script installations, logo design, and animated banners, copy-writing and content creation. Plans and prepares articles for on-line dissemination, web usability, accessibility, testing and debugging. Understands and uses website promotion & marketing, client relations, sales, hiring and managing contractors and freelance workers. Corporation demographic focuses on 501(c) Corporations with need for Web presence. HTML, CSS, Business Analysis, Project Management (Discovery to Sunsetting) MySQL, PHP, C programming.

10/2010 – 01/02/2013

PROJECT MANAGER

Experis, Cincinnati, OH @ Hewlett-Packard

Project manages migrating HP Customer SLA reports to standard reports for 13 accounts and hundreds of migrating reports. Uses a high knowledge of ITIL and a thorough understanding of Customer SLA’s, CPI’s, KPI’s, and GPI’s, to reproduce contractual requirements (Business to Technical). Trained in Waterfall and Agile methodologies for large Corporations.

Performs Risk Management and the mitigation of the risks. Enhances communication of all teams both nationally and internationally with highly developed collaboration skills. Performs as Training Lead and Coordinator for migrations. Assures new accounts are properly trained in System Manager and new HP processes. Prepares Accounts to train the Customer.

Selected Leader of a highly specialized SLA Team that accepted the most complex calculations, verifying correct SLA/SLO objectives were met via Customer contracts and matrices, saving a vast amount of project man-hours.

Reconciled and turned around failing development of new Customer Reports, producing quicker delivery and an under budget projects.

Created and selected for the position of Global Liaison within HP for the TRAM Reporting program. Enhanced collaboration and communications increasing collaboration and communications.

08/2008 – 10/2010

CEO

WEB DEVELOPER

Northern Lights Communications, Dayton, OH

Professional Website Development for clients globally. Performs creation of custom web graphics, layouts, and creating flash introductions. Performs web programming, script installations, logo design, and animated banners, copy-writing and content creation. Plans and prepares articles for on-line dissemination, web usability, accessibility, testing and debugging. Understands and uses website promotion & marketing, client relations, sales, hiring and managing contractors and freelance workers.

Doubled sales of Kennel Web presence by enhanced graphics, ease of use, and advertisement.

Designed and implemented Autism Web presence, added sign-ups for events for the donation of funds. Tripled turn out of these events increasing funds 400%.

07/2000 – 08/2008

PROGRAM MANAGER

DELIVERY MANAGER

Hewlett-Packard, Mason, Ohio

Creates and implements highly innovative technical and managerial solutions using senior level business acumen and experience. Utilizes Six Sigma with Clients to enhance quality and remove as many defects as possible. Uses complete program control to enhance customer satisfaction while increasing revenues and profit margins. Senior Program Manager of worldwide Operational, Project, and Development teams. Manages multiple programs, infrastructure, software development, simultaneously while helping in pursuit of more business. Possesses 20 years of hands-on experience in project management and software development with Waterfall, Agile, and RAD methodologies, including work with real-time, critical, and man-rated systems. Demonstrated record of success in coordinating with team members and clients to successfully deliver software and hardware projects on time and on budget.

Increased longevity of HP Major Account contract from 4 years to 10 years.

Managed Data Center Infrastructure creation projects located in China, Europe, and the US.

Promoted twice within the first year of employment to Senior Delivery Manager

Managed globally dispersed teams that administers and maintains a collaborative software user base of over 400,000 people and “Instant Websites” of over 40,000, including Instant Messaging.

Due to such high Team quality and remarkable Team spirit, the missed SLA penalties were written from the contract.

Managed a global Administrative / Developmental Team that maintained global email accounts for a Fortune 100 Company. 120+ Microsoft Servers and 380,000+ mailboxes infrastructure running Exchange globally with remarkable profit margins.

07/1997 – 07/2000

SENIOR FREELANCE IT CONSULTANT

Northern Lights Communications, Dayton, OH

Assesses, Creates, and Implements IT software and infrastructures with the direction of enhancing collaboration in the Corporation. Designs and Develops software applications and databases in Lotus Notes, C, and C++.

Wacovia Banks – Designed and documented solution to allow Managers to track keyed Emails of Brokers for security purposes. Used existing Lotus Notes Email infrastructure for the design. Project under budget and time.

Nationwide Insurance – Create and build Servers for Lotus Notes Infrastructure. Set up both software and hardware. Validate communications, Admin processes, etc.

James River Corporation - Plan, design, develop, roll-out a 5 database application for “Suggestion Box” allowing every level of the corporation to submit ideas

Champion Papers - Administer Champion Papers Lotus Notes Infrastructure. Maintain smooth operation of complete Infrastructure.

Cummings Diesel Corporation – Requested an evaluation of Corporate Lotus Notes Administrator for ability, knowledge, and Managerial aptitude. Evaluation of infrastructure and Notes Administration Teams. The resulting deliverable provided Cummins with detailed, comprehensive report showing health of Lotus Notes and Notes Staff.

Offered position of evaluated Administrator with Cummings Diesel Corp.

State of Kentucky School System - Requested an evaluation of IT Manager and staff in Erlanger, Kentucky. Examination of infrastructure, personnel, software, and all related hardware. Performed an in depth investigation. Delivered results showing that the School System was comparable in direction and quality to that of highest ranking schools in the US.

Triple-I – Designed, created, and successfully implemented a Notes application that automatically received resume's and selected open engagements that individual might qualify for and then send the resume to an Engagement Manager in Triple-I

10/1995 – 07/1997

SENIOR INFRASTRUCTURE ARCHITECT

OPERATIONS MANAGER

Synergistics, Cincinnati, Ohio

Managed team of 7 people that were responsible for customer infrastructures. Installed Synergistic Notes application “Prevail” in Fortune 500 Companies, Lotus Notes client and Server installations, Operating systems and new infrastructure if required. Helped customer with small to large scale roll outs and maintained high customer satisfaction by mitigation of issues, continuous improvements, and adhering to warranty periods.

Performed as infrastructure creator/designer for customer sites and pursuit negotiations.

Toyota – Installed and evaluated Lotus Notes and Prevail on client hardware.

Southwestern Bell Corp – Evaluation of lead Lotus Notes Administrator and Lotus Notes Infrastructure.

09/1992 - 10/1995

SENIOR PC CONSULTANT (CNE, CLP)

Shaner Consultants, Miamisburg, Ohio

Mead Corporation - Conversion of Mainframe users and terminal to PC based applications and hardware throughout corporation. All Administrative functions associated with setup performed, creation of all servers, Level 1, 2, and 3 Help Desk functions, On site consultation of PC's and Server infrastructure.

300 Novell Servers installed and rolled out in 1 year.

Worked directly for CIO

EDUCATION, TRAINING, CERTIFICATIONS

University of Phoenix, Dayton, Ohio

Management/Computer Information Systems: Total 60 credits

CERTIFICATIONS:

ITIL (HP)

Lotus Notes CLP (IBM) Version 1.0 through 6.5

Project Management Certification (Systemation Inc.)

Novell CNE (Novell Inc)

MILITARY SERVICE

HONORABLY RETIRED U.S. AIR FORCE – VIETNAM AND GULF WAR VETERAN

PROMINENT ASSIGNMENTS:

AIR FORCE OFFICE OF SUPPORT EQUIPMENT MANAGEMENT (AFOSEM)

WRIGHT PATTERSON A.F.B, OHIO

HEADQUARTERS AIR FORCE LOGISTICS COMMAND

PROCESS IMPROVEMENT (HQ AFLC/PI)

WRIGHT PATTERSON A.F.B, OHIO

AIR FORCE TIGER TOOL TEAM

PENTAGON

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