Manager Property

Maria Santiago

*** ***** *****, *****, ** ***** • 718-***-**** • ********.********@*****.***

ADMINISTRATIVE ASSISTANT

Successful (Admin. Asst.) with a self starter mindset and a focus on providing excellent client services. Solid expertise in providing independent hands-on leadership to facilitate business growth. Experienced in supervising contractors and able to multi-task effectively in all situations. Excellent conflict resolution skills and the ability to communicate between Property Manager and tenants.

Summary of Qualifications

• Successfully managed 3 residential buildings consisting of 100 units and 10 commercial properties

• Over 20 years of service assisting with the day to day functions of a Property Management office

• Supported the Property Manager in all aspects of management pertaining to the client’s property

• Liaison between tenants and Property Manager on maintenance concerns and tenant issues

• Bookkeeping and Accounts Payable/Receivable background in handling Real Estate transactions

• Typed letters of correspondence at 40 wpm, while completing statements, proposals and estimates

• Fluent: English/Spanish; Proficient in Microsoft Office, Microsoft Works and Data entry

Relevant Areas of Expertise

• Sales/Revenue Growth • Rental/Lease Collections

• Eviction Notice Filing • Tenant/ Client Relations • Community Relations

• Administrative Support • Purchasing & Leases • Contract Administration

• City/ Building Permits • Landlord Tenant Laws • Strategic Negotiations

• Marketing / Advertising • Knowledge of HUD • Tenant Move In/Out

Professional Experience

Christie Management 1986 ~ 2011

Assistant Property Manager Long Island City, NY

• Communicated with tenants to address concerns, provide information and resolve complaints

• Answered inquiries and scheduled appointments for tenants, repairmen and outside vendors

• Received, directed, documented and relayed telephone messages and emails to Property Manager

• Completed bookkeeping entries, typed letters, filed documents and provided office support

• Retrieved and delivered interoffice mail; Opened and dated stamps on all general correspondence

• Computed, classified, and recorded numerical and financial data to keep financial records complete

• Gathered calculations, postings, and verified financial data for use in maintaining account records

Education

Norman Thomas High School, New York, NY • Obtained High School Diploma

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