Customer Service Manager

Career Objective

A challenging position in a professional environment which will utilize my business education and which offers advancement opportunities.

Skills

Bilingual/Spanish WordPerfect Ten-Key Multi-line Phone

MS-Word MS-Excel MS-Power Point JD Edwards

Harris Program Turtle Program IEE Program (AMI) Serve-view Com JCrew(TimeCards)

Highlights of Qualifications

Proven skills in applying and comprehending software systems.

Communicates effectively with a wide variety of people.

Excellent computer skills.

Energetic, enthusiastic, motivated, results oriented, highly organized.

Team player mentality.

Education

North Central Texas College 2000

Corinth Texas

*Associate of Science Degree

*GPA: 3.0

City of Denton/Step Academy Program 2009

*Certification in “How to Be a Supervisor”

Business Skill Training Center 1996-97

*Certified in Computer Technology (936 hours) Graduated with Honors and Perfect Attendance

Tarrant County Junior College-Northeast 1994-95

Fort Worth Texas

*Completed Classes in Real Estate and Law Agency

Work Experience

Lasko Metal Products, Inc 1984-91

Fort Worth Texas

Personnel Assistant: Duties included the following, interacting with staff and visitors dealing with all phases of personnel functions, selecting, processing and indoctrination of new employees. Communicating effectively with a wide variety of people, Spanish interpretation when needed, filling, organizing and keeping detail record of all employees, high volume multi-phone lines. Directly assisting Human Resource Manager when needed, other duties: keeping track of petty cash, bookkeeping, and running reports

City of Denton 1997-98

Denton Texas

Human Resource Generalist: duties included the following, interacting with staff and visitors, learning all function of personnel including Government policy procedures, selecting of h new hires, processing all records, drug screen . Civil Service Application and New Hires.

City of Denton (Promotion) 1998-2000

Denton Texas

Administration Secretary, Electric Communications Department: Worked directly with Communications Manager, Keeping track of all incoming calls, scheduling, care for travel including, transportation, reservations and car rental for Manager and Co-workers, kept calendar and dictating minutes for all meetings, interacting with City of Denton Police and Fire Department and outside visitors, working in JD Edwards Program, ordering all supplies for department, keeping track of employees record, vacation, sick time, payroll for employees, help Manager with Budget . Keeping track and developing a system for pagers and cell phone for all of the City of Denton Employees that consist of 600 pagers and 150 cell phones.

City of Denton (Promotion) 2000-Present

Denton Texas

Electric Metering Coordinator: duties include being a liaison for the Electric Metering Department, to Customer Service. Keeping detail record and monitoring the High/Low usage for customer. Keeping track of all high, low water and electric usage, tracking high electric bills and checking for dead meter, ERT problem, Turtle Problems and probe making sure that programs are functionally correctly. Making calls for problems with meter directly working with Managers and Customer Service. Developing a system in Access, so that Electric Metering Department can keep track of all interaction with customer, and customer service. Spanish Interpretations for our Spanish speaking customer.

References

Available upon request.

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