Helpdesk Technician, Software Tester

Thuan V. Ho

**** ***** ***, *********** ** *****

571-***-****

*****.****.**@*****.***

Objective

Thuan is seeking a technically challenging position as System Administrator. He has over 4 years of technical experience in the IT field working on both hardware and software. He served in the United States Marine Corps and received technical training while serving in the United States Marine Corps. He currently holds an active Secret Clearance.

Qualifications and Skills

*Platforms: Windows XP, Windows 7, Windows 10

*Hardware: PCs, Laptops, Printers, Routers, Modems

*Networking: Knowledge of LAN and WAN Connectivity

*Problem Diagnosis and Technical Troubleshooting

*Software Installs/Hardware Configuration

*Proficient in Microsoft Office Applications

*Excellent Customer Service and Communication Skills

Previous Experience

Nolij Consulting

Software Tester

Vienna, VA Nov 2016 – Present

*Led major and minor test event for the DMIX test team

*Utilized IBM JAZZ Test Plan Application for creating test plans, test cases, and execute test scripts

*Conducted requirement analysis sessions with the client

*Demonstrated in testing MSSO-CM Toolbar

*Completed deliverables for each test event such as EOD reports, DAG reports, Test Plans, Executive summary

*Managed and analyze defects using JAZZ tool

*Reviewed all major documents for each application release

*Smoke tested JLV, DES, AHLTA, CHCS, BHIE-Share (LD)

United States Marine Corps

Marine Corps Base Camp Butler, Marine Corp Air Station Miramar

Helpdesk Technician - Tier I and II level support, Field Service Technician

Jan 2012 – Jan 2016

*Responded to telephone, email, online and in-person requests for technical support to include diagnosing, troubleshooting, resolving, and documenting hardware, software and network issues

*Performed all duties related to Helpdesk ticket resolution: logging/escalating, response, close out

*Documented, monitored and tracked outstanding helpdesk tickets. Worked closely with Tier I and II technicians to ensure tickets were resolved and closed in a timely manner

*Provided assistance with users, both onsite and offsite, to install, troubleshoot, and repair computer hardware to include desktops, laptops, printers, and modems

*Managed and troubleshoot user accounts

*Performed computer reimaging

*Troubleshoot network connectivity on Cisco switch and router issues

Education and Training

*Network+ Certification *United States Marine Corps *Software Testing

Contact this candidate