Change Management, OD, Human Capital Strategy, Leadership Development

PATRICIA J. VOYLES, MA, HCS, CLTMC

952-***-**** linkedin.com/in/patvoyles ********@*****.***

Change Management Consultant, Human Capital Strategist, People and Potential Developer

A purpose-driven consultant and strategist focused on ensuring ‘the right people are in the right seats’ and helping companies align people and processes to support their business strategies. Passionate about developing leaders at all levels who lead change, deliver results and make a difference in their people and their company, recommending solutions to help solve business problems, and implementing technologies to standardize and streamline processes to save time, money and resources.

Talent & Career Development

Onboarding & Engagement

Culture & Change Management

Assessments & Analysis

Workforce & Succession Planning

Program & Project Management

CAREER SUMMARY and ACHIEVEMENTS

CH2M, Englewood, CO 2016 – 2016

Global Onboarding Strategy Program Manager

Managed the strategy for the Global Onboarding Program to improve the new employee onboarding experience

Developed a strategic plan for transitioning onboarding processes to a Global Shared Services Center in Krakow, Poland; successfully completed the project within established timeframe of six months

Participated in gathering requirements and implementation of ServiceNow for Onboarding and documented processes and procedures; created regional training guides using OneNote which increased shared knowledge and decreased ramp-up time for new Onboarding Coordinators

Assessed current state of the Onboarding Program and recommended strategy for future state; standardized processes for consistency and employer brand integrity

ENTERPRISE MINNESOTA, Minneapolis, MN 2013 – 2016

Business Growth Consultant -- Leadership Development

Created a Leadership Development Practice and designed a Leadership Development Program for developing leaders at all levels for manufacturing companies

13 clients reported over $27 million in business results; roughly $17 million from leadership development initiatives from the Learning to Lead Program

Created training materials, facilitated training workshops, provided follow-up coaching and helped improve team performance and relations resulting in increased productivity and on-time-deliveries for clients

Conducted assessments and needs analyses, identified gaps in skills and competencies and created skills matrixes for workforce and succession planning and career development opportunities

Facilitated CEO and HR Peer Councils and moderated business events with business results of approximately $20 million for striving leaders

MTS SYSTEMS, Eden Prairie, MN 2012 – 2012

Talent Acquisition Manager

Developed recruitment and onboarding strategies, policies, procedures, and selection techniques to identify, attract, engage and retain exceptional talent

Reduced reliance on staffing agencies by approximately 50%; improved college relations through strategic planning; improved time-to-fill from 180+ days to less than 120 days

Led employer branding, participated in values and culture change initiatives, and managed vendor relationships for background checks, psychological evaluations, relocation, contractors and job boards

Managed, trained and coached team of five; improved relationships with teammates and hiring managers

SEAGATE TECHNOLOGY, Shakopee, MN 2005 - 2012

Senior HR Program & Project Manager

Designed and executed global HR organizational strategies, processes and programs to support business goals

Led strategic organizational change initiatives and created communications plans; successfully implemented global, enterprise-wide projects on-time and with 100% user adoption

Led global, cross-functional teams to drive continuous process improvement; automated onboarding, created a New Hire curriculum and facilitated training for new processes, procedures and system which increased satisfaction survey ratings for new hires from 80% to 93%, hiring manager satisfaction from 75% to 90%, reduced pre-onboarding activities by 50% and increased policy acknowledgement compliance from 70% to 100%; program was featured as ‘best-in-class’ by Aberdeen Group

Designed and implemented a global Employer Brand, Employee Referral Program and Social Recruiting strategy, which decreased time-to-fill; collaborated with Performance Management & Learning on culture change initiative, which increased hire for fit

Re-designed and standardized interview and assessment process and competencies model; created interview guides and training modules using Adobe Captivate and created an on-line manager website which reduced risk of potential discrimination in the screening, interviewing and assessment processes

CHIMES/UNITEDHEALTH GROUP, Minnetonka, MN 2001 - 2005

Program Director/Project Manager

Directed Vendor Management Services (VMS) at UnitedHealth Group for three enterprise-wide programs: IT Consulting, Temporary Workers, and Independent Contractors

Managed policies and procedures, vendor contracts and Service Level Agreements resulting in cost savings of approximately $2MM

Identified potential business opportunities and continuous process improvements resulting in approximately $250,000 in additional revenue

Managed, trained and coached team of 12; conducted performance reviews; prepared individual development plans, which improved team performance and relationships

Collaborated with cross-functional teams on system implementation, gathered requirements and provided status updates and reporting to C-level stakeholders

Designed and implemented an automated on-line background investigation process that decreased processing time by 50%; created and facilitated training on new processes, procedures and systems

CERTIFICATIONS and PROFESSIONAL DEVELOPMENT

Human Capital Strategist (HCS) – Human Capital Institute

Leadership & Talent Management Coach (CLTMC) – Workplace Coach Institute

Social Styles & Versatility – TRACOM

What Motivates Me Putting Your Passions to Work – The Culture Works

Workplace Relations – Lean Associates

Brown Belt training – Six-Sigma

EDUCATION

Masters of Arts in Organizational Leadership; St. Catherine University, St. Paul, MN

Bachelors of Arts in Business Administration and Management, Lewis University, Romeoville, IL

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