System Admin
Resume:
MARVIS ROYAL
acz880@r.postjobfree.com
SUMMARY
Self motivated professional with over 5 years of experience in information technology.
Well educated with superb leadership, team member, and customer service skills looking to
contribute those skills to the successful growth of any company.
EDUCATION
2000 - 2002 The Art Institute of Houston, TX
Associate of Applied Science in Graphic Design
Skills and Knowledge
MS Office, Windows 7, Vista, XP, Exchange, Active Directory, Mac OS X, SAP, AS400, MySQL, Open Source Troubleshooting, ServiceNow, Adobe CS, TCP IP Configuration, Network Protocols, Antivirus, Cisco, Citrix, Windows Server 2003
EXPERIENCE
RR Donnelley
IT Support /Jr. Network Engineer
April 2013- February 2017
• Resolve help desk tickets and report problems to the appropriate technicians via ServiceNow
• Provide first-level support for over 1000 users globally, answering support queries via phone, email
and service desk tickets during both the weekdays and after-hour on call rotations
• Configures Cisco IP telephones, routers, and servers
• Support the integration of software and hardware updates as required by the customer
• Administer Active Directory / Group Policies
• Managed Exchange Server
• Maintains excellent communication with the IT Service Manager on all projects
• Participate and lead standard hardware training for various print companies in areas of PC, phone,
network, printer and other peripheral troubleshooting procedures
• Create File shares/ Administer file server
• Analyze user requirements for Data/LAN access, Internet, mainframe and communicate with
authorizing authorities
• Diagnose and resolve end-user printer, account privileges, email, internet, dial-in, local and wide
area access problems
• Maintain and support the delivery of applications to remote users via standard remote access
solutions including VPN and Citrix
Robert Half Technologies
Helpdesk/ Remote Desktop Specialist
October 2011- March 2013
• Provide system and technical support for personnel local and remote
• Provide Cisco Call Manager/Unity Server assistance
• Configures Cisco IP telephones and routers
• Administer Active Directory / Group Policies
• Managed Exchange Server (2003)
• Configure multiple software applications
• Create File shares/ Administer file server
• Management of Blackberry Enterprise Server and provides support for blackberry device users
• Build, configure, and maintain company workstations
• Maintain Spiceworks Monitoring Server
• Create and manage user account and distribution/security groups
• Troubleshoot and rebuild Dell PCs and laptops (hardware/software)
• Maintain printer integrity using Smart Device Monitor
• Coordinate with vendors on pc refreshes and parts replacements
• Configure Citrix VPN
• Configure and apply antivirus programs to servers and local workstations
• Maintain Barracuda Spam filter
• Setup and troubleshoot mobile devices (iPhone, Android, Ipad, Blackberry, etc)
Sedona, Inc
Field Support/ IT Admin
August 2008 - June 2011
• Assisted staff with installation of desktops, applications, and remote access
• Provided tier I tier II troubleshooting
• Created/Deleted user accounts in Active Directory
• Troubleshoot network systems and/or hardware
• Provided Net Op support to State Farm agents
• Updated and customized network servers
• Configured TCP/IP
• Created work orders for network issues and other installations off site
• Trained personnel on new software and/ or hardware
U.S. Navy
Data Systems Technician
October 1993 - March 1997
• Specialized in Naval Tactical Data systems
• Responsible for maintaining and calibrating equipment
• Write diagnostic protocol scripts
• Monitor system performance and provide security measures
• Identify areas of operation
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