Customer Service/Coordinator Professional Experience

Melissa Fontes

** ******* ******, ********** ** 02864

Cell: 401-***-**** - ***********@*****.***

Summary

Dedicated and focused Administrator with demonstrated professional experience in prioritization and completion of multiple tasks simultaneously and follow through to achieve project goals. Seeking a challenging position with increased responsibility and authority.

Highlights

Accomplishments

Promoted to Repair Service Coordinator from position as Technical Support Representative

Recognized for exemplary customer service and team-player attitude with a merit increase

Professional Experience

Service Repair Coordinator

February 2006 to Current

Swarovski Optik North America Ltd. Cranston, R.I

0.5Assist and recommend customer merchandise selections based on needs

Serve as liasion between customers, store personnel and various department

Exercise sound judgment in credit issuance and exceptions to customer policies to maintain high levels of satisfaction

Train new employees on company customer service policies and service level standards

Process written correspondence appropriately to answer all customer inquiries

Escalate problematic issues to customer service management

Conduct frequent reviews of customer service document entry to ensure accuracy and communicate corrective actions with staff members in a supportive manner

Create databases and spreadsheets for inventory management improvement

Organize invoice data, prepare accounts receivable and expected revenue reports for controllers

Maintain monthly records reports, close terminated records and complete chart audits

Reconcile company inventory on a monthly basis

Education

General Studies

CCRI Lincoln, R.I, USA

Continuing education in General Studies

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