Engineer Technical Support

Thomas Wells Fayetteville, GA. Phone: 678-***-**** *********@*****.***

Objective: To obtain Network Engineering position with a dynamic company and working environment.

Highlights:

ITIL Foundation V3 certification.{Telecom}.

Experienced in 24x7 Network Operation Centers; At&t, BT/Concert, Verizon, BellSouth, and Sprint.

Supported Cisco routers and switches GSR12, 2600-7500, Nexus 7k5k2k, Juniper SA-2k-65k SSL-VPN, SSG Juniper 320 Netscreen firewall, VOIP/Cisco phones, Cisco ASA-IDS/IPS, Infoblox-IPam, IP-DNS, F5, M86 Web content Filter, 3G, Motorola wireless RF 7k controllers- ap-7131 access points, OSPF, MPLS, TCP/IP, BGP, VPN, SONET, Gig-Ethernet, ATM Frame relay, MLPPP, DS1-OC12.

Wan management; Solarwinds Orion-Netflow, HP-Openview, CTM, Whats-up Gold and Cisco works tools and troubling shooting skills, CCNA BPX-MGX-IGX installation.

Major project Lead Engineer with integrating the first and largest global ATM production network with BT/Concert and AT&T.

Utilized MetaSolv ASAP/M6 for Design, circuit provisioning and Rebuilt of Facility racks and equipment.

Knowledge of Frontier systems; Resolve, Meta-Solv M6, AAIS-DS, V-Net, Netsmart, Tirks, NEEDS, and Remedy ticketing system.

Awarded outstanding Verizon Customer Service Achievement award for test and turn-up provisioning.

Major Re-IP project for Windstream Communication, nationwide.

Manage complex Fiber Audit projects, from the beginning to completion.

Lead Wireless deployment of Cisco WLC 5508 and Cisco 3850 switches for Medical Center of Atlanta Ga.

Knowledge of Motorola, Cisco and Aruba wireless systems.

Experience:

Access Engineer Frontier {contractor Teksystem) ST. Pete FL, April-2016-DEC-2016.

Job Summary:

Support for multi-line business customers, IXC customer provisioning and maintenance. Use several application to address voice-data network designs, circuit records, and, distribute circuit orders, isolate troubles and maintenance. Created and configured low band and high band technology circuits and trunks, using Meta-Solv M6, for fiber, digital loop carrier, broadband and SONET systems. Verifying information, equipment, and monitoring trouble report status for replacing defective network devices and designs. Addressed appropriate action to trouble-shoot, test, correct service circuits, network, and CPE equipment. Provide technical consultation to field forces in connection with special services, switched services and hi-capacity services. Scheduling field tech dispatches to address layer 1 and 2 events.

Responsibilities:

Working Knowledge of equipment, circuit design, IP network trouble-shooting.

Worked with ds0-Ocx circuits, trunks with field technicians.

Worked with Fiber Systems, Alcatel DACs, Muxes, Cisco routers and switches.

Worked with Low Bandwidth and High Bandwidth circuits.

Worked various OSP Technicians for connectivity issues and devices.

Created remedy tickets, application and systems; Resolve, Meta-Solv M6, AAIS-DS, V-Net, Netsmart, Tirks and other apps as needed.wledge of Fiber Systems, Alcatel DACs, Muxes, Cisco routers and switches.

Knowledge of various OSP Technicians for connectivity issues and devices.

Network Engineer{Optical Engineer} WindStream (Contracted for S-COM) Greenville SC, May/2015 – Feb/2016.

Job summary:

Rebuild of the Sonet/Optical rings from F&E migration, removal of “no mount” relay racks, Provisioning, Circuit Design, Site rebuilds using MetaSolv M6.

Responsibilities:

Manage complex Fiber Audit projects for the US orders, from the beginning to completion.

Complete design or problem resolution for a majority of problems from SONET, ADSL, DWDM, CWDM, Ethernet and/or IP networks technical issues.

Communicate with diverse organizations both internal and external.

Utilize MetaSolv for circuit provisioning for updating, adding, deleting network equipment(s) and network voice-data circuit design(s) functionality.

RE-IP Engineer II, Windstream{contracted for S-Com} Greenville SC. Jan 2015-May 2015.

Job summary:

Migrated complex IP projects for Windstream new acquired company networks, Following change control management processes. Utilized MetaSolv ASAP/M6 for remote devices inventory. Created MOPs and administer the reconfiguration of IP network elements. Worked as part of a team with assignments throughout the US network sites. Access remote devices at cities local facilities equipment, Cisco routers, switches, Copper Mountain, and Marconi TNX. Resolved internal documentation problems with resolution and corrected technical issues encountered. Scheduled dispatches according to the scope of work for devices not accessible.

Responsibilities:

The ability to, migrate complex project and work within a team structure.

Ability to Utilize MetaSolv ASAP/M6 design tool for network devices and problem resolution of encountered provisioning events.

Ability to research vendor technical documentation, write MOPs and configure IP scope

of work.

Experience working with other internal client to resolve procedures and processes.

Understanding of telecom networks and equipment.

Utilized Jira ticketing system creating and addressing ongoing project issues.

Sr. Network Engineer, Symphony Technology Solutions, Marietta Ga. July 2014-Dec 2014.

Job summary:

Installed, configured, support, monitor, test, optimize, and troubleshoot problems pertaining to wireless network deployment, IP-Data-Voice-Video, Vlan, Fiber, Ethernet, integration, and implementation of new hardware, software and IP management in moderate-to-complex network environments.

Responsibilities:

Lead team working with Cisco wireless deployment of WLC 5508 and Cisco 3850 switches.

Provide Tier 3 support for all wired and wireless network devices.

Implement migration strategies, implementation, risk mitigation, and test plans.

Support network standards, processes and wireless internal and guest SSL connectivity for the Atlanta research medical center's 50 access points.

Assist with providing an effective high-level assessment of design of the wireless network.

Technology, benefits, and risks to develop and deliver total solutions.

Evaluate, test, document technology and solutions aligned with business initiatives.

Assist with development of proposal and design of solution.

Provisioning/Support Engineer Orange Telco, Atlanta GA. September 13- May 2014

Job summary:

Test and turn up engineering for circuits from T1-Ethernet. Mainly worked with AT&T provisioning department; testing and verifying connectivity for new and existing circuits. Responsible for provisioning test and assistance with the migration of new and upgraded circuits. Utilized the clarity ticketing system for maintenance circuit issues. Worked 2nd level Support for degraded T1, IP routing, Ethernet, and ATM-IAM circuits. Routinely working with the Telco vendors and Orange Telco internal groups to restore services in an expeditious manner.

Responsibilities:

Supported Layer 1-3 Test and Turn up of services from 56K to Gig Ethernet bandwidth.

Cisco routers and switches: 2800-7600.

Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Perform technical escalations in line with company procedure.

Adhere to published Telco/NI processes, procedures and case excellence guidelines at all times.

Undertake any other reasonable task as assigned. Ability to build relationships with peer and management levels both with clients and the company management.

Ability to drive chronic and complex cases in to quick and efficient resolution.

Ensured incidents are allocated to the most appropriate ‘next step’ as part of the incident management process

Provide a professional 3rd level technical support for Customer’s Service Transition and Operation Teams and their Customers.

Network Support Engineer GPC, Atlanta, GA. October 09- April 2013

Job summary:

Network Support engineer provided technical support from a remote and hands-on position, on all configuration, installation, problem isolation/resolution issues, encompassing all LAN/WAN/Wireless, voice-data, user access, network connectivity and equipment. Major deployment projects consist of Motorola wireless access points, Nexus 7k5k2k and a remote corporate data center.

Responsibilities:

Configured and manage WAN such as MPLS, VOIP, BGP, Fr/relay, broadband, Cisco 2800-6500, Nexus 7k,5k,2k, CAS, 3G, routers and switches.

Infoblox IPAM for Ip addressing, DNS, and Dhcp for deployment projects and upgrades for internal data center devices and servers.

VOIP local and remote support for QOS, new phone installs.and Avaya management.

Network Management systems Solarwinds Orion NPM and Netflow.

Responsible RF Wireless network troubles, performance, RF site design survey, 3G, access point replacement and recommendations for new areas and site locations.

Security supported Cisco ASA, ACS, Juniper Netscreen, Juniper SSL-VPN.

Isolated and resolved high complex network-related service calls.

Utilized as data center support, rack equipment F5 Load balancer, Ironport, m86, Cisco sw, routers, HP servers, cabling and Trouble shooting connectivity port issues.

Monitor and maintain network infrastructure equipment. After-hours work including nights and OnCall 24/7 rotation support.

Technical Support AT&T/GCI, Alpharetta, Ga. June 06-June 09

Job summary:

Worked as a member of the Centralized Technical Assistance Center for the supporting AT&T network services.

Responsibilities:

24x7 Tier lll support to the maintenance teams with the GSA-APC-Tier ll for both domestic and global Networks.

Analyzed and improved existing processes by direct interaction via escalation from the Tier 1 and Tier 2 centers.

Rigorous examination of current procedures supporting data services.

Proactive and reactive support of POS, ATM, T1-OC48, Sonet, Frame relay, wireless, IP, ML-PPP, Gig-Ethernet.

Utilize as the network prototype support for new network services for MPLS, BGP, EIGRP, OSPF, VOICE-QOS/VPN/VRF, IP, multicasting for connectivity and routing issues with Cisco GSR12, Cisco 7200, and 6500. Juniper support with routing and connectivity for the international network.

Supported Visio design layouts for Gig-Ethernet, LAN-GIG connectivity.

Coordinated customers and local exchange carrier sites and network outages.

Remedy-AOTS and Bmp tracking ticket systems, T-Mass, ICORE, CTM, Netscope, and IP-Ping for evaluating packets and locating the affected trouble areas.

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