Customer Service Software Engineer

Shahul Feroze

Senior Software Engineer

********@*****.***

Mobile: 516-***-****

Citizenship: US Citizen

Professional Summary: Accomplished individual with over 12 years of progressive experience in web, desktop based software development, business analysis, technical design and project management combined with excellent team building and leadership skills. Additional areas of expertise include Software Development Life Cycle, Agile development, Problem Resolution, Data Analysis and Reporting.

Technical Skills: Java, JavaScript, C#, C++, VC++, PL/SQL, SOAP, JSON, MVC, WSDL, XML, XSL, XSLT, HTML, CSS, JSP, AJAX ( JQuery, Ext js ), Oracle, SQL Server, Web Sphere, Log4J, Accurev ( version control ), Agile Scrum, AngularJS 2.0 and Amazon Web Services ( Training ).

Key Attributes:

*Regularly lead multiple Agile projects (Team size 4 to 8) and performed project management activities like planning, sizing, configuration & scheduling,

*Develop solution and make decision that impacts projects, refractor complex modules with minimal direction from upper management.

*Analysis, Design, Hands on Application Development with emphasis on customer satisfaction.

*Excellent communication skills with the ability to think strategically.

*Excellent at learning disparate functions and integrate core processes.

*Proven capability to optimize and enhance system and processes.

*Offshore co-ordination, Call center visits and Conduct Tech Screen’s.

Employment History:

Employer: Verizon, MTS IV Basking Ridge, NJ, (May 2007 to Dec 2016) and Consultant (May 06 to 07).

Project: Automated Customer Support System (ACSS) is a web based application that will ensure all Verizon Wireless customer service representatives have easy access to information and performs major calls--handling functions from a single controlled location, supporting over 30,000 users and 500 million hits /day.

Responsibilities: Subject Matter Expert with the authority to analyze, estimate, prioritize, design, develop and deploy projects along with effectively mentoring and leading the development team,support initiatives meeting corporate and departmental goals.

Technologies: Java, java script, Ext js, C# /.Net, Oracle, Web Sphere and AngularJs

Employer: Globalcase Tech Inc, Senior Software Engineer, Minneapolis, MN. (Oct 1999 – Feb 2006)

Client: Emerson Process Management, Minneapolis, MN (Aug 05 to Feb 06)

Project: AMS Device Manager is plant asset management software, for managing field instruments and valves. This analysis and reporting tools provides a single application for predictive diagnostics, documentation, calibration management, and device configuration.

Responsibility: Requirement, Analysis, Design, Develop and testing desktop application.

Technologies: VC++7.0, SDK, Vb.net, .NET, XML, ADO.NET, SQL2000, Windows 2003

Client: Target Financial Corporation, Minneapolis, MN USA. (Dec’ 99 – June 05):

Project: Credit Card Collections, a client server system was developed for Target Financial Corporation to collect payment from defaulted card members with workflow support for agents to process guest payment stub information (received from Remittance Processing Center).

Responsibility: Requirement, Analysis, Design, Develop and testing desktop application.

Technologies: VC++ 6.0, Visual Basic 6.0, ADO, MSXML, MTS, SQL Server

Educational Background:

Master of Science ( Computer science / Application), Madras University, Chennai, India.

Bachelor of Science ( Physics ), Madras University, Chennai, India.

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