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Customer Service Professional Experience

Location:
Scotch Plains, NJ, 07076
Posted:
May 09, 2017

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Resume:

William Gilliam

** ******* **. ****** ****** N.J 07076

Phone: 973-***-**** - Email: acz7yj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Highly meticulous and adaptable Track Worker with a solid railroad work experience background and an outstanding work ethic. Adept multitasker able to handle a high volume of tasks in a high-pressure fast-paced work environment.

PROFESSIONAL EXPERIENCE:

Outlook Enterprise LLC. Scotch Plains NJ 2016-present

Lead Towing Operator

Provided prompt customer service while responding to calls for lockouts, flat tires, fuel deliveries and accident tows under contracts with insurers

Prepared, received and provided appropriate documentation for the delivery and/or pick up ensuring timely service. Maintained computer logs of travel according to federal and state regulations. Delivered superior customer service at all times

Amtrak Railroad Philadelphia PA. 2010-2015

Trackman Foreman

Responsibility supervision of all onboard crew member, providing job instructions, training, evaluations, accident investigations and discipline

Coordinates activities of workers engaged in laying railroad track

Perform regular operational tests as required by 49 CFR 217.9 in conjunction with Railroad Foreman of Engine. Inspects railroad roadbed equipment to detect damage wear, or defective equipment requiring repairs

Maintain the Company’s program of operational tests and inspections as well as records performed tests, results of those test and any associated required correspondences

Other duties can be prescribed by the Operations Superintendent on an as needed basic

Central Time Sportswear East Orange 2003-2010

Store Manager

Completes store operational duties hiring, training staff of store function and maintaining staff to be in compliance with store policy

Achieves financial objectives by preparing an annual budget, scheduling expenditure, analyzing variances, initiating corrective actions

Ensures availability of merchandise and services by approving contracts, maintaining inventories and pricing determining additional sales promotion

Certifications/Skills

CDL Driver Licenses, Carpentry, Grapple/Broom Truck Operator, Railroad Trackman, Spike Puller Rail Saw & Drill, A-76, A-KN-JO-CP 216, Reagan to Biddle Baltimore MD, A-CP12 Empire line, OSHA 30, CRP, First Aide.

Education and Training

Essex County College, Construction Trades Technology Academy

High School Diploma – 1991

References upon request



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